Hampton Inn & Suites Tucson-Mall

This place is old. I had just stayed at a Homewood Suites, and thought that it was a Hampton Inn. Silly me. After my stay at the Homewood, I was looking forward to my stay here, but unfortunately on the way to the hotel found out that it was a Hampton and an old one.
The lobby is nice. The breakfast was nice.
The pool area is OK, at best. It looks nice, but is not protected from the wind at all and was very windy each night we were there. The pool was a mess, but it was so windy there is no way they could have kept it clean. The spa was not functional. It was cold and didn’t seem to have worked for a while.
The rooms are outdated and dark. I had the pleasure of being next to the Dairy Queen drive through so my window remained closed, but even with the shades open it was dark and the window was small. Coming home from a wedding, my door lock wouldn’t open. The staff was super nice and gave us an open room while we tried to «break in» our room, but it sucks to be without your stuff at midnight. Freak deal, yes, but I’ve never had that happen in a newer hotel.
I feel aggressive giving this hotel a 1 rating, so I gave it a 2, but I paid $ 150 a night (with tax) and would never stay here again. The rooms sucked. The pool sucked and I can get free breakfast a lot of other places.
The staff was the positive here. They were super nice and thought ahead, i.e. we were locked out of our room so the guy who came up to help us brought the key to the room next door so we could lay down (again at midnight) instead of hanging out while they screwed with our door. A lot of people don’t think to give us a room, most people would have to go back down to the desk to get the room key, this guy came up (after we called) with the room key. Smart! But I wish he hadn’t

This was probably one of my least favorite Hampton’s, and I stay at a lot of them. The room was pleasant, but smelled musty. The pillows seem to be shrinking. I had four throw pillows on my bed. The floor above me was extremely loud and creeked when the person above me moved. This Hampton does not have a fridge in the basic rooms. I asked the desk if anything can be done for future visits since I had 9 more nights booked. He recommended their other hotel next door. Needless to say, I am cancelling and booking elsewhere.

Spent four nights there last week and we enjoyed the entire stay. The rooms were nice and very clean. The breakfast was a pleasant surprise. I don’t usually enjoy hotel breakfast, but this one was nice. We LOVED the pool area, it was quiet and relaxing. We will definitely stay there again, already looking forward to our next visit.

I go to Tucson for business about twice per year and always stay at the Hampton. Always clean, always quiet, usually reasonably priced. Very close to my Tucson office. A co-​worker and I stayed here a couple of weeks ago and our rooms were $ 75/​night at the AAA rate. Even in the winter, I don’t think I’ve ever paid over $ 100/​night. Staff is friendly and lots of good restaurants in the area. Good dive bar — Putney’s, within walking distance. Keep an eye out for my review on them. Thanks Hampton staff and see you soon!

Wonderful place! Staff is nice. Rooms are recently renovated. And while it may be an older property nothing there indicated that to me.

This hotel is part of Hilton system, and the quality accommodations really showed. Very pleased with everything.

I stayed at Hampton Inn Tucson Mall North for the Tucson Marathon. The hotel was very busy with runners, but the front desk was always exceedingly friendly and helpful. When I checked in, all the king bed rooms were full, so I got a free upgrade to a king bed suite with a separate living room and kitchenette/​dining room. They patiently explained the logistics of getting to the race start in the morning. They graciously let me stay past my checkout time without giving me a big hassle so I could clean up post-​race before heading to the airport.
The room was very comfortable and quiet, very relaxing for getting plenty of rest before the big race. I definitely plan to return to Tucson for another Tucson Marathon, and I will happily be staying at this Hampton Inn next time I return.

Great suites! Good breakfast. Comfy beds. Friendly staff. Very clean and comfortable. Some street noise but bearable. Always had coffee, tea, hot cocoa and water available.

Really friendly and helpful staff (Tim was great in recommending restaurants that were local gems). The hotel is currently being updated so everything is new.
The patio and the pool are located behind the building and overlook the mountains and a golf course. They are protected by the building so there is no road noise at all.
Really great deal for what you get; especially if you can pay ahead.

Overall great place to stay in Tucson. We were sold on the complimentary hot breakfast. The waffle oven is perfect. Good central location and good size room with real good A/​C. Good value here! Would definitely stay here again next time.

I was very disappointed in the hotel. I rented the king suite with a jacuzzi. The jacuzzi was just a tub with jets. The jets to the jacuzzi also had rust on them which was pretty gross. Other than that the room was pretty nice but I have experienced alot better. I would not stay here again.

I loved staying here while in Tucson for work.
The breakfast was amazing everytime (although not a fan of the turkey links). The décor is beautiful in the lobby and it almost transport you to somewhere else.
Staff was very friendly and easy going and helped me find my way around.
Place was very clean and upkept nicely whether it was indoors, outdoors, or in your room.
There is an outdoor pool and spa as well. The pool is heated so it wasn’t too cold during my stay. The spa sits towards the back so you can enjoy the scenery while relaxing.

Where to start… Let’s start by saying that this is an older hotel model so it is not the most attractive. The flat screen TV did little to make it «up to date». But that is not the reason why this hotel got 2 stars… I stay in a hotel every week for work so I have stayed in some older hotels but with good service. This experience was different.
1. The rooms are very warm so I had the wall air conditioner set to 60 degrees but it doesn’t get much cooler. When I told the front desk about it, they told me to open the window… fine… but it is loud with the window open.
2. The hotel rooms are not renovated so you are without a desk, mini fridge, microwave, or extra outlets… so if you want to plug in your laptop, cellphone, iPad, and or anything else, you will need to unplug the clock, lamp, TV, and blow dryer in the bathroom.
3. This place is missing that «extra» service… like offering a free bottle of water for their Hilton Honors members, offering to check the air conditioner in the room, or offering an extension cord for extra plugs…
4. Free internet connection is very very slow. This review took me awhile to update.
It is not that they didn’t offer some solutions, they offered no solutions. At least be nice about it…
At $ 149 a night, you would hope for better.

No outlook near desk to work, very old, dirty sheets. Chairs are wooden and very uncomfortable, wifi is okay speed There is a restaurant and liquor store a few feet away which is convenient and good customer service. But I would not stay here again.

Oh ugh… I hate to burst the bubble of this four star review but this place is just old. I have been to about a zillion Hampton Inns (I think I’ve actually been to all the ones in the Tucson area) and this one is just plain old. The floors in the hallway creeked so much I honestly ate less of my takeout dinner because I just felt fat after walking down that damn hallway. I guess all the other amenities are on par with other Hampton Inns but frankly this place just needs an overhaul in the worst way. Imagine everything about an old building — creeky floors, paper thin walls (no I did NOT need to hear the guy next to me fighting with his wife), old carpet, etc, etc… all in, hate to say it, but not great. I wouldn’t stay here again.

I stayed here a few nights and enjoyed having a good west side hotel in Tucson. The room rates were good for a new hotel and the facility looked brand new and clean. The complimentary breakfast (Continental plus eggs and waffles /​biscuits and gravy) was good and hot.
If you stay here before the weather heats up the pool will probably be too cold to swim, but they still have a spa.
The rooms were small like you expect at Hampton Inn, but they were in pretty much new condition.
There’s all kinds of restaurants around, plus the Tucson Mall and other big shopping centers within a mile or so, which make this hotel good for a week-​long stay on a budget.