European Wax Center

Seems rather crazy that a first time client is met during normal business hours with an answering machine. It’s 10:45am and you opened at 8:30am. I Tried calling 3 times and still no answer. You must be too busy for new clients. Awesome!!!

Jenni is an amazing waxer! She makes u feel so comfortable and has conversation with you, which I like a lot in such an awkward time lol. She seems very natural the way she acts and not «fake or a way» cus she’s at work. Love her personality. Defiantly recommend her to everyone! Go to JENNI!

Hubby got a nose wax several times here and the last 2 times there was still 90% of the hairs left. The front desk staff wasn’t too pleasant and each time we have come I have went in the back with him but for some reason today all of a sudden ‘no one is allowed in the back’. There’s no signs or no where in writing that this rule is made known or visible. I wanted to come back for waxing services for myself but no thanks. Horrible service.

This review is long overdue but it needs to be heard. I had my very first wax appointment here back in June. I scheduled a bikini wax and underarms. 5 minutes before my wax appointment, as I am pulling into the parking lot they called to tell me that my appointment was canceled!!! My waxer called in sick. They said they had no other waxers available at that time so either I come back later that day or reschedule for another day. It was summer time so I didn’t want to wait another day, I needed a wax. I came back that afternoon to have the waxer tell me that my hairs were not long enough. So I came back in another two weeks. As I was rescheduling, I said I’m just going to do a bikini wax, not underarms. I told her how I was frustrated about them calling to canceling my appointment 5 minutes before my appointment. The receptionist at the front said that when I was ready for my underarms, it would be free of charge, that she would «note» it on my account in their system. Since then I went back to get my bikini wax because my waxer was amazing. Fast forward to this month, I finally grew out my underarms to get it waxed. I went in and let them know that it was «noted» in my account about my free underarms service that I was told by the receptionist. Unfortunately, nothing was in their system. There’s a new manager and new associates since June. I didn’t remember the receptionists name so there was nothing they could do about that. Anyways, the most she could do was give me $ 5 off and was told that the manager would call me the next day. It’s been two days, still no phone call. I’m not sure if the ladies that worked the front end still work there that were back in June but they had terrible customer service. I think it’s best to say I am taking my business elsewhere. It’s too bad because I love their waxers, they did a great job. The front end associates ruined my experience.

I’ve gone here a few times and I really like it. However the girl who usually did my eyebrows is no longer there, so I got stuck with someone else who I feel like has ruined my eyebrows. Haven’t gone back there since, but overall a nice place and service is great!

As a first time customer, I was very skeptic of the place. I didn’t know what to expect. My doubts instantly went away as I walked through the front door. I was welcomed by a friendly and smiling receptionist. I waited no more than a minute before my lady came out to greet me and take me back. The entire facility is clean and the rooms are perfect for waxing. I wasn’t looking for a spa like feeling. I simply wanted a clean place with friendly and experienced staff.
The only think I was not a fan of was the information of the products, but I was somewhat expecting this since it is a chain. This isn’t something that would turn me away from this place. There really wasn’t a lot of pressure to buy the items, but it took an extra 5 minutes of the time. I’m pretty sure this is only a first time thing.
As for the waxing itself, my girl was fast, painless, and very kind and funny. I think on a regular visit, a Brazilian will only take maybe 15 minutes. I am definitely coming back due to the great service, great people, and good first experience.

I love how stylish and clean this center is! I’ve had two bikini waxes done by Prissella and she does a fantastic job. She explains the process and makes sure that I’m comfortable. I will definitely be coming here again!

It’s really hard to maintain a regular waxing schedule when the front desk can’t figure out how to schedule an appointment. I made an appointment four weeks ago for 7:30pm for a Tuesday night… cause I work in SF and I wouldn’t make an appointment for 11:30am. Well, apparently my appointment got scheduled for 11:30. So, I rescheduled it yesterday for two weeks from now only to get another call this evening cause the appointment I made yesterday now needs to be rescheduled… since yesterday. For another week out. So instead of 4 weeks I’m now at 7. Hopefully. Unless it gets rescheduled again.
Jenni is fabulous. All her rave reviews are well deserved. Fingers crossed I actually get to see her again.
5 stars for the waxers — everyone I’ve seen has been great. Knocking stars off for having to deal with scheduling issues.

My girl Jenny!!! Love this place. Always amazing service and the wax is never a disappointment. Fast, painless and beautifully done!
And I’d also like to point out the receptionist (don’t remember her name) but super pretty and friendly!

Absolutely love this place. Jenni is my waxer and she is amazing and so friendly! The girls up front are also very nice and welcoming! I refer this place to all my friends!

My first time ever getting waxed and a first timer at European Wax Center. I made my appointment 2 weeks ago but they also offer walk ins. My service were a Brazilian wax and it was completed by Geena. She made me super comfortable, was very informative and answered all my questions. She had a way of making me feel less nervous and anxious. I dealt with both of the receptionists in the lobby and they were both professional and friendly. I am very happy I decided to check this place out and try waxing! I won’t go anywhere else and I will book my future appointments with Geena. She really made my experience an amazing one.

I give this 5 stars because of the estheticians are amazing, I’ve gone to a few of them, they all do phenomenal jobs! Plus they are affordable, and work with my weird schedule.
The only thing is the front desk girls are a bunch of idiots, every time I call and say I can only come in during specific times they give me weird options & I have to constantly correct them, it’s like they don’t like to listen. And go figure I called to check on something cuz I got a weird call and they some how scheduled me at the wrong time!!! I’m glad I called because I wouldn’t have even found that out! So annoying! They need legit front desk people whose actually listen to the customers, but aye I mean we are just filling the pockets of some cooperate business that doesn’t train these girls in customer service! So sad!

Good products, clean, very pricey, waxers are friendly and knowledgeable. Front desk staff not very friendly at all.

I have been coming here for a few months now. I came here to get my back waxed. I had a horrible experience before and hadn’t got it done for years. I never wore tank tops because I was embarrassed. I’m Italian and Hispanic and came from the womb with body hair! It’s just a fact! But! European Wax Center is great because it’s private. The girls up front are pleasant, and the techs are efficient and do their best to make you comfortable. The wax they use is gentle and after a few visits the hair isn’t as coarse and there’s less of it. Highly recommend!

Worse store ever! First it’s so difficult to get an appointment with these people, second after circling the parking lot 4 times for parking I finally found parking, that made me about 10 min late. They gave away my appointment saying there’s a 9 min policy, 9 min?! Who comes up with that odd time?! I’ve been using this company for years and this is the only location I have problems with! So over it!

I REALLY was ready to love this place. It looked so promising. A huge successful company that specified in waxing, my eyes were sparkling at the thought of perfect eyebrows. I got a coupon in the mail and made an appointment — I was ready to get the best eyebrow wax of my life.
When I arrived for my appointment everything started smoothly. The building was clean and the staff was professional. When I got called back for my appointment, I was happy to see a very well organized and clean set up in each room and the girl who was helping me was very sweet.
I didn’t look into how European Wax Center does their waxing or what type of wax they use so I was thrown off by the technique when my session started. Not a big deal, my waxer was happy to explain how unique their wax was and how it worked. I was impressed by the spiel and was loving that it was virtually painless waxing. When my waxer was finally done with my brows she gave me a mirror to take a peek. Sigh. It didn’t look any different from when I came in!
Okay, to be fair, she probably removed a few longer, more prominent stray hairs, but definitely did not remove a noticeable amount. I didn’t want to tell her that I thought it looked like she didn’t even touch them, so I asked her to go over a few spots again. She did and again it looked the same. I pointed out more spots and she did some tweezing but there was still a lot of hair left. Let me note that my eyebrows are thin so cleaning them up should be relatively simple. Anyway, I didn’t want to play the spot game all night so I just left it alone and thanked her for her services.
I really expected more out of this place. I don’t think it was the waxing technicians fault but more the wax itself. While it was gentle on my skin, it did not get the job done. I was the guest of honor at an event the next day and wanted my eyebrows to be on fleek and they were totally not. I was too afraid to try to get them waxed again elsewhere on the same day so I just plucked what I could that night.
I don’t plan on coming back here again. On top of the disappointment, they are pricier than other places. Not worth it to me. Sorry guys.

I’ve been following Stefani for a few years now. She is the best at shaping eyebrows and maintaining them. Hands down, the best!

I went with my best friend because she was nervous about being waxed & immediately upon entering, there were 2 girls at the front desk. Extremely rude!!! They were gossiping the entire time! Not professional at all!!!

Went for my first service this weekend. I was extremely impressed. My waxer Stephanie was able to tell right away with my brow shape where other waxers go wrong and how to achieve what i was looking for. My daughter has wanted to do her brows for sometime but has been too nervous. Stephanie brought her in to see the room, put some wax on her hand so she could experience what it basically feels like. We are headed back this week for my daughter. She took a lot of time with both of us even though it was a very ‘basic’ service.

3 stars because the service was great. And the end result looked good. But it took an hour to do my Brazillian and my eyebrows. Not that it was a problem.
Although I wont use any names. I did get a new girl who was only a week in. Very sweet girl. She did my Brazillian first. Cant really mess that up. Then she did my eyebrows. Not gonna lie, I was nervous since she said it was only her first week. She spilled wax in my hair. So she spent some time trying to remove it with oil. I wasnt worried about it. I knew itd eventually come off. She continued with my eyebrows. in the end, they turned out nice. but I did notice my eyelid had blood on it. Idk, maybe when she was tweezing it, she may have ripped off skin too? Idk. But whatever.
customer service was, everything was great. It was the girl’s first week. She just needs more practice =)