Tile City

I’m a tile contractor in the conejo valley and I buy a lot of materials at Tile City. I always have great experiences with Jon, the manager of the warehouse. He always goes that extra mile, checking stock, answering all my questions and returning my calls promptly. He has tons of experience in the tile industry, and it shows! If you need any materials or tile, or just someone to answer any tile questions for you, he is your guy. Thanks Jon for all your help through the years!

Some of the poorest customer service i have experienced in a long, long time. The lady that I asked for help had a terrible attitude. She was upset at my questions and got really incensed when i asked to use a calculator. It was like i was doing her a favor for spending my money there. When i went to the warehouse, Jon had an even worse attitude. As I walked through the warehouse to the office, i noticed my order sitting on the floor. When I showed Jon my paperwork, he told me that it «probably was not in stock». He went through the invoices one by one, saying, nope, probably was not there. He went thru the invoices again, slamming each one down slowly, and there it was. It was comical. I thought maybe i was being «punked’ it was so pathetic. I had to return to the warehouse and was met with the same pathetic attitude. Both times when i arrived at the warehouse, i had to walk thru the building to the office. A good employee would greet a customer… instead, he wouldn’t even look up and had to finish what ever he was doing on the computer before acknowledging my presence. He really enjoyed delaying me for some reason. So, the bottom line is this: I found 3 tile stores on Thousand Oaks Bl and picked Tile City at random. My advice is to try the other and go to Tile City as a last resort. God forbid if you had an issue or return. Every once in a great while, you find a business where you wonder. how they even stay in business at all.

Tile city will match the big store prices, they carry indredible custom tile and their staff is super friendly. Cute staff too ;)

I gave this store a 2 instead of a 1 because two of the employees were extremely nice and helpful. I guess I just got rubbed the wrong way by the manager. She was very rude and abrupt with me and made me feel very uncomfortable.
The store is nice and clean and conveniently located I just didn’t feel good about having to deal with the manager.

Tom and his crew in Camarillo have been helping me with my clients at Showcase Kitchens and Baths for over 10 years. It’s hard to find anyone else in Ventura or Los Angeles County who know more about tile than these guys.

Thank you to the employees at Tile City for the profession help and friendly atmosphere. My experience with this team is superb. I highly recommend Tile City and love the quality of their tile. I also appreciated their honestly and help in designing my kitchen. Saved me a lot of money!

I have used Tile City a number times and Jean has always been very helpful. She always suggests just the right tile for my homes. The prices are reasonable and the service is exceptional. Thanks Jean for picking out the glass tile for my home.

Wow! I am really surprised with the poor reviews. We used Tile City for a complete downstairs remodel– flooring tile, kitchen backsplash and bathroom/​shower. They were very friendly and helpful with design suggestions, and tolerated our repeated changes and questions very gracefully. A few years ago we shopped here for the upstairs and wouldn’t think of going anywhere else!

Contrary to the other stories, I have had the best experienced at tile city. I’ve lived in this community for 20 years and have lived in three different houses and used tile city for all remodels and upgrades. Andy is a sweetheart. He actually helped me find the right tile to go with my Wallpaper. Richard suggested an onyx backsplash which came out spectacular and Jean couldn’t have been more patient with my indecisiveness. All and all no issues on my part. Just sayin’

Do not shop here! I spent at least an hour and a half picking out tile. The older male salesman wrote up my order. I went back to get a sample of the tile. He couldn’t read his own order stating «It must have been one of my bad spelling days.» Really??? I will start over with a different store.

I am never coming back here again. They are very rude and disrespectful towards women. I am surprised that there are business in this day and age that think that this is acceptable.

I came into this store the other day because it was recommended to me by a contractor. I walk into the show room and was not greeted just ignored. I understood this because they where busy with other costumers (two associates with two costumers) phone is ringing on and off. But once it finally starts to die down a little bit one associate is finally free and he is hesitant to help me. He decided that it is more interesting (at this point I am waiting at the counter) to listen in on the conversation with the other costumer and associate. He finally turns around (it felt like 2 minutes) and says to me «So you have questions?». I think nothing of the question and presume to ask him a couple of questions about tiles and getting a quote. He didn’t want to give me an exact price then proceeds to tell me to «come back in with your Husband so we can actually talk about numbers.» This is completely rude and disrespectful I was so shocked. Why would I come back to a place that showed me terrible costumer service and insulted me in front of my face. I would not recommend this place to any women who is going in alone to just ask for a quote. I am sure that they are great to other people or in different situations. But for me they have lost my business for an entire house remodel. I am very disappointed with the associate for treating me in a matter that I am no one to take seriously.

Went to purchase tiles for a medium job. They just dont seem to care or feel they are doing you a favor. 3 people in store and to get help about ordering the right amount etc was like I was pulling teeth. I rather find a place that appreciates my business.
They have alot of choices if you want to just shop and buy somewhere else.

Tile City is a good store. They have a lot of inventory packed into a very small space. There’s not that many choices in the Conejo Valley. I purchased tile for my bathrooms and for my kitchen backsplash.

My wife went in today to look at some tile samples. Two salespeople in the shop and they spent the entire time she was there (20 minutes) talking to one customer (an interior designer) and never acknowledged the fact that she was in the store. They also ignored a third customer in there at the same time.
Must be nice to have that much business to totally ignore potential customers.