Tile City & Stone

If i could give this o stars I would. Should’ve been a red flag when the sales lady, Heidi, was already getting yelled at by another customer on the phone when I was shopping. But it was convenient and I ordered with expedited shipping. They never called me when my rush order came in. I called them on the last day expected and was told it was there but after the warehouse was closed. I get to the warehouse and see that half the order was ordered in the wrong color. One of the correct colors was damaged. Heidi was trying to blame me for not ordering correctly. And tried to make it seem like a bad thing that I was in the store for a short bit. ha. Horrible customer service. She wasn’t able to expedite the mess up. The warehouse was able to do what she wasn’t. I will never shop here again. I need these tiles up yesterday and here I am with only 7 of 16. the WORST.

I asked for a price on a certain glass tile for our kitchen remodel. Truth be told, I had gotten two other prices, but every dollar counts. The other prices were $ 28/​square foot and $ 19/​square foot. Their price for the same item was $ 33/​square foot! The woman who gave me the price was very nice, but frankly, I’d shop around if I were you. I think their prices are very, very high.

I’d been to this place once before and today, against my better judgment, I went there again.
I’d hoped the first time was a fluke. The first time, service from the women was deplorable. This time, even though I was approached by a male associate and thought perhaps my luck would change, oh no. Exact same thing.
Laughably deplorable «service.»
We have six bathrooms that need tile and we’re adding a seventh. We’re starting with our master. The sales associate barely listened to what I was saying (although he thought he did) and his unprofessional tone and immature communication warned me this would be another poor experience.
Once I realized he was not truly listening to me or understanding, to get him out of my hair I told him to give me a few minutes and come back and check on me. 15 minutes passed and no surprise, he never did – he was too busy gabbing to the other bored sales associates at the counter, and I walked out.
I had to walk back in briefly to get something my daughter had dropped and still, no word from anyone.
I had to laugh as I left because seriously, worst customer service ever!
We will find some gorgeous tile for our seven bathrooms, but certainly not here.

Fantastic customer service and great line if products. I bought numerous products from them during our remodel. We had returns and a color matching issue when I ran out of limestone. They helped me find the exact lot thr original stone came from to complete my project, on the. same day, turning on a dime.

The negative reviews here are hard to understand. I got excellent customer service and advice. Richard was very helpful. I was a confused window shopper and he spent a lot of time with me. I am not ready to buy yet but if I do go with tile, I certainly will be back.