TownePlace Suites The Villages

Clean, comfortable and convenient. Free parking. You can wash a load of laundry (nice at the end of vacation!) for a total of $ 5
They suites are well equipped with microwave, stovetop, dishes, etc.
Check in was clunky and not really friendly. Breakfast was barely edible low end junk

Really bad customer service! The front desk lady is rude she didn’t want to help in anything, there was a bug on the front desk and everything is loud. Their was hair on the ground in our room and other defects…

The purpose of our stay was a surprise party. We originally got a group of room but the confusion of the desk staff made that booking impossible. People in our group were told that the group was filled. Two rooms in our group which could not book ended up booking in another hotel. Two rooms from Florida were told the group was book and booked at the Florida rate (cheaper than our quoted rate). Later we got told that our group did not for fill our minimum room requirements. Hence I booked thru «Hotels​.com». An advocate from our group called Marriott cooperate office and the group got the Florida rate. «Hotels​.com» agreed to match the rate.
The hotel is in walking distance of multiple restaurants and a supermarket. Plenty of entertainment is in the area. The pool is large and clear, with a hot tub. The serve a continental breakfast that opens early, coffee is always available. The rooms are efficiencies making it easy to heat up food in the room, as well as having cold beverages available.
If you are booking with the hotel, talk to the get the Villages resident you are visiting and get their booking number for cheapest rates.

Service was friendly, room was nice. Good value.

We are Marriott Rewards Platinum Members and have stayed at this property several times. I make a practice of buying cleaning wipes before checking in to compensate for the minimal cleaning done in the rooms. I’ve learned that not all Marriotts are created equal — if it is a franchise it might have different (translated lower) standards than Marriott managed properties. When we arrived today there were three employees (including an «assistant manager») who were bickering, wasted an hour of our time trying to check in, only to learn after all of the time wasted that the hot tub was inoperable. We had been on a red-​eye flight and looking forward to relaxing in the hot tub. Unfortunately this will more likely than not be our last time trying to book this hotel. The Platinum status meant nothing to the assistant manager, no upgrade, no apology for lack of advertised services and also got to listen to her bad mouth the employee in her charge. No class, no respect, didn’t stay here for those reasons. I also heard the «assistant manager» tell the housekeeping clerk to enter a guests room at 12:30 pm if they didn’t answer the door, and tell them it was past check out time. Not even sure that is legal for them to enter your room like that… certainly not what I would expect from a Marriott property. Low standards and poor management.

Thanks to the Towneplace Suites, I have a charge for a room that was cancelled prior to the reservation. I spoke to a condescending, ill mannered employee named PHILLIP who was a complete asshole to say the least. On top of that he only gave me information that he wanted to give me and not of what I needed. Then he HUNG up on me after I expressed my frustration and when I called back he LIED and said he did not hang up on me the call was disconnected. I told him the call was not disconnected, he hung up and he said he indeed disconnected it. Absolutely NO HELP from this man and instead of referring me to someone that could actually help he kept in his condescending and sing-​song tone of voice to patronize me with facts on the reservation that served no use nor purpose to me instead of proactively trying to help with the situation. FUCK YOU Phillip, I’m glad I didn’t stay at this hotel because if your employees at the front desk don’t give a crap then i’m sure the rest of them running the place don’t either. I WILL be getting my money back and customer service will hear of this conversation.
Update* ⁹⁄₁₅. Spoke with the reservations person and she transferred me to customer care, not much he could do but to ask (once again) if I followed cancellation protocol. then offered to email the GM but I called the hotel back again and the lady at the front desk (Ruth) answered. This time instead of asking to speak to reservations I asked to speak to the manager and instead of saying «yes, may I ask why» or something along to that she blurts out «why?» really Ruth? People then wonder why the customers flip out. The manger who then spoke to me was very kind and fixed the issue easily and I’ll be getting my money back, thank you. I also spoke with another employee on 9÷13÷14 around 1 who was also a pleasure to speak with, so thank you ladies who were very helpful and kind and to hell with Phillip & Ruth. Great to know that looking at my phone log to show that I had cancelled 2 weeks prior to the reservation date was what helped my cause and funny how there were no notes of that date on their end. In the future I’ll stick to booking my reservations through Expedia and never return to this backwoods location.

This place is dirty! Carpet in the hallways are not vacuumed. Rooms are not cleaned to the standards of Marriott. Very disappointed in this hotel, I hope Marriott inspects it as a lot will continue to stay there to keep the points.

I liked this hotel, even though it wasn’t precisely where I needed to be. Plenty of free parking, a nice large quiet room, a comfortable bed, a reasonably sized workspace with enough power outlets and wifi that did NOT slow down in the evening.
The folks that cleaned the room did a great job. The bathroom stuff — towels, soaps, etc — were all TownePlace standard stuff.
While this hotel is really designed for longer term stays as there’s a small kitchen with a full sized fridge and a dishwasher, I didn’t take advantage of any of that. I did use the free printer in the lobby and while it was a little slow, it got the job done.
I did not try the breakfast.

I have been staying at this hotel for over a week now and will still be here for some time on business. I have no complaints about the hotel cleanliness at all. I have not seen any trash at the front of the hotel like the other reviews mentioned or stains in the carpet. It has been nice and clean everyday which is a big deal for me because I will not stay anywhere that is dirty. Also my room smells great! No strange odors anywhere. The other morning I was running a little late and left dirty dishes in the sink in my studio and when I came back they were clean and in the dishwasher. I’m a clean freak and picky so I inspect everything.
It is in a nice and quiet area, and there are tons of restaurants, stores, pharmacies, supermarkets close by. They also offer free breakfast, free wifi and wired connection. Also in the lobby they offer drinks, food, and other travel necessities for sale.
The only thing I wish they would change is the variety of channels they offer.

Worst customer service EVER.
I was in a wedding this weekend (one of the bridesmaids). We tried to check into our hotel around 8:30 p. m only to be told that they GAVE away our reservation to someone else and that they didn’t have ANY more rooms. There was no call asking if we still wanted our reservation. The lady at the front desk Kay was incredibly rude to us. It seemed like she took complete joy in the fact that we did not have a place to stay that night. The bride was staying at this hotel and we needed to be close. Every hotel was booked for the night within 5 miles of here. Please do not stay here, go somewhere else, anywhere.

This hotel, the management, and housekeeping are unacceptable. I travel with my job and I’m in hotels 4 – 5 nights per week. For the second time in less than a week my room was not serviced. I was here last week, left for the weekend and accidentally left a nice toiletries bag (also containing a prescription nite guard, glasses, and a supply of contacts among other personal items). When I called later on the day I left and throughout the weekend I got several different versions of who did and didn’t check out the room and even management claiming they looked for my item before I even reported it left behind. All I got was a run around and management covering up for a thief. Assistant manager even said «I’ve been here 2 years and nothing like this has ever happened.» Really? And I couldn’t post without giving a star. Wish I could give negative stars!

I am not one to do reviews on places but for this case I had to. Ok I am going to be quite honest here because I do not want other people to have to go through what we did as a family with a toddler. This place is a dump! I have traveled extensively in my life and have stayed at both super high end and smaller places like this type of establishment. I have worked with hospitality properties (15 yrs) from the boutique, to the 5 star luxury and I have never seen a property so ill kept and dirty as this town place suites. I was stunned STUNNED that a property that holds the Marriott brand could get away with having people pay for rooms here. I knew that we were going to have a problem as soon as I pulled up and saw about 3 days worth of garbage right outside the front entrance to the «suites». The front of the property was ill kept and not swept cigarette butts on the floor and one dirty ass entrance carpet. Ok bad sign right there. The lobby was no better. When we got to our floor for our 2 bedroom suite the carpet in the hallways was bad. Huge stains, dirty and looked like it had not been vacuumed in forever. Peeling paint and wallpaper. I walked in the suite and it smelled like someone had just deep fried a batter of fish and not the good stuff. The room was not clean. Dirt in the corners, mold in the tub, stains on the sheets, dust everywhere and just not ok. I called up and informed them of this I changed to another room (mind you I have a 3 year old napping in a stroller as I am trying cart luggage to another room).
Second time around even worse room. I took a pillow out for my daughter and you would not believe how disgusting it was. Dirty bathroom, huge cracks between bath tub and shower, dirty shower and just not clean. Every door in that room had some kind of food stains, dirt and just grime. The entrance floor piece of marble or whatever that is called was so black that I could just not believe it. The kitchenette floor was dirty and once again dust everywhere. Oh and the wherever the hell it could be stains on the couch was stomach churning. I also think they might have a flea problem because I swear I felt things jumping on me. The pool area was also a mess. At this point I had had enough. I took pictures of what I saw and I am going to contact the GM or corporate. When we were checking in at the other property I was informed that this Townplace property is only a few years old?!? WOW this property basically looks housekeeping /​construction wise looks to be allot older… but you know what I have stayed at 150 year old small hotels that you could eat of the floor it was so clean… standards people standards! And this place has zero!
Save yourself a trip… the worst hotel experience I have had in a long time

The Marriott at The Villages is a great location if you’re looking to get away from tourists and are 55 or older. No joking because ironically, The Villages host 55 and older communities. It also is near tons of golf courses. I couldn’t find anything that I would enjoy but I certainly did find a place Grammom and Grandpop to come and play.
Golf carts are EVERYWHERE. «Oh there’s a parking spot! Nope, I’m wrong, there is a tiny little golf cart sitting there.» This is totally normal, apparently.
The room I stayed in was large with high ceilings and with a kitchenette. I really felt like I had a studio apartment. I was there for one night but could have stayed a month comfortably. The bed was heavenly and good for sleeping through an alarm clock. Okay, maybe not so good. There were a few dusty areas but other than that it was clean. I stayed on the first floor and the window only opened an inch. I did not like that.
The breakfast buffet didn’t offer much. I didn’t see any eggs and the bread/​toast area was almost empty. There were plenty of cereal, breakfast bars, fruits and cold items. I could see how one may give this a hotel a higher rating, but I was here for business where breakfast was essential for a busy day.
The pool is located near the lobby and is mid-​size. The parking lot is very large. There is free wifi. Service was fair. Within walking distance are a handful of shops and places to eat. There is even a place open until 2 am.

We stay here every time we come to visit family at the Villages. Always clean, welcoming and accommodating. The breakfast is good, there is not a restaurant at the hotel, but plenty in the area. Close enough to the ‘action’, you can easily walk to the village square. I love staying here.

Outstanding location, friendly staff, clean rooms and kitchen! Great place to stay!