United Airlines

Flight attnds rude af. I sat in the emergency exit seat and the 1 that looks like Mr potato head asked me a question I looked at him and said yes and then he go exscuse me and points at me and points to his eyes and goes «hey eyes on me yes or no» like I was a disobedient child. Then when I had issues paying for their overpriced wifi I asked the other 1 for assistance and she suggested it was because I have a galaxy phone and all of the staff has iphones like my phone was inferior to theirs and she was unknowledgable, condescending and came off ignorant and stuck up in a really annoying way. Their planes are nice and flights are smooth but their staff is horrid. No thx I’ll stick to airlines that keep a helpful staff. Flight attn mehdi snatched a cup out of my hand she was the 1 who also didn’t know how to help me get wifi. Mr eyes on me name is Anthony I hope they get fired alot of people would love to have their jobs and treat the customers atleast with common decency.

I visited the United ticket counter at TPA, went through the Premier line, checked my bag using the kiosk, and was promptly processed by a United agent, and was on my way to the proper Concourse.
Boarding at the Gate was easy. I was in Boarding Group 1 and boarded the plane no fuss, no muss.
Good United experience at TPA.

Wow the whole team at the counter and on the flight are struggling this morning. No communication about people needing to check bags, the flight attendants not helping and wondering why people can’t figure it out. And we’re leaving late so much for getting to Houston early.

United is the worst airline in America
I have yet to fly with them and have a positive experience. They just bumped my daughter of her flight to Aspen out of Tampa. After waiting in line due 20 minutes to check her bags they told her that a ski and boot bah were two checked bags. Not the policy
By the time she paid for two bags they told her it was to late to check her bags .why you ask? The flight is overbooked and they don’t want to give vouchers if they don’t have to. So she arrived The airport 1 hour and 15 minutes before her flight was to leave and has been bumped of her flight because they couldn’t get someone on line for over 30 minutes checked in ?
She is young so they took advantage of her. Five years ago we tried to fly United to Colorado and they put my daughters bag in the belt and didn’t tag it. I asked them to grab it but it was two late. Spent a week on Colorado with no close and had to purchase all new ski clothes fur my daughter
We finally got the bag back a month later in Tampa .
I had hoped the merger with American would improve there service, but I was wrong !

Most everything now a days is a customer service industry, not just restaurants, mall kiosks, or 1 – 800 numbers you call for help with your computer. Flying commercial airlines is no different, and United is an outstanding example of above and beyond (pun intended) customer service. In particular, after showing up out of breath at a United customer service desk in Tampa fl because spirit airlines had given away my ticket hours before boarding, fernanda d. Bertho greeted me with a welcoming smile and asked how she could help me. I told her predicament and she immediately was furiously typing and clicking. She held one last flight for 790 dollars, but thought that was ridiculous so kept looking and after phone calls and cross referencing found me a later flight the same night for half the cost. I don’t know what magic she worked, but thank you Fernanda and thank you United airlines.

I can’t tell you all how excited I was to finally fly first class. I wish it was for a good reason but I needed to get to FL to see a dying friend. United only had first class tickets available due to the holidays and would not work with me on any price brakes because of the emergency, so I used 1,000,000 miles and made it to my friend.
The ONLY thing I was remotely excited about on this trip was flying 1^st class and relaxing in comfort for the long flight. Boy was I wrong!
It all started when I arrived at the first class/​premier check in. There was no one to help me at the check in and once I checked myself in and waited about Five minutes a man finally showed up and took my bag. (Mind you I was the only one there, so; they weren’t busy). He did not tell me where my gate was. He just handed me the boarding pass and left.
I made my way to the gate, but I was an hour early so I stopped at the 1^st class lounge (having always wanted to see what those are like inside) but I was not allowed in because of not having «membership»? (Ok oh well). When I got onto the flight I was actually disgusted. My amazing 1^st class seat was worse then Deltas coach domestic flights and Alaskas coach shuttle flights.
The only additions i received for using every last mile I had was about an inch more butt room, a foot more leg room, free baggage and check-​In. There was no TV, there was no WiFi access, there wasn’t even a PILLOW when I asked for one!
My last flight with Delta In coach, I had my own TV in the back of the seat in front of me. I had wifi access if I wanted to pay a bit more. I had free wine and beer. And (are you ready for this craziness) a pillow and blanket! Alaska served me free wine with its shuttle flights and a pillow in coach.
To make things even more disappointing was the weird silver foils that kept falling on me from something over my head. Every few minutes I would find another sliver flake on my shirt or skirt. (What the heck was that?).
I had a 100% better flying experience flying with Alaska/​delta Coach flights then United’s first class flight. I will Likely NEVER fly with United again unless they do right by me. And I plan on cancelling my United miles card as soon as I get home. I’m not looking forward to my flights home at all.
I would have said all of this directly to United instead of on Unilocal but when I went to their website to complain there was no path or area on their website for which to place any kind of customer feedback. I assume That’s because they know their airline sucks.

My partner likes United and bought my ticket, but I tend not to like this airline. I rode a new plane to Tampa and was very disappointed. The seats reminded me of the seats on Spirit which feel like lawn chairs. They gave a beverage but no snack! And they no longer have the video screens so if you don’t download their app and have a device you are out of luck. I am a member but I feel like the services have gone down in the last year. Very disappointing…

This review is really about United phone agents or one in particular, Michael. Our daughter flies home to Seattle today. She had traveled to us in Florida to help when my husband suffered a stroke last Monday.
She had bought a ticket that would get her home to her husband and two pre-​schoolers at 1 am. When I protested that she would be exhausted Sunday and all week, she allowed me to call United to check options for a flight change. These things are usually costly. But Michael heard the word «stroke» and swung into action.
My daughter will now arrive home at 9 pm; I am grateful and relieved. And Michael somehow waived the change fee. Thank you.

Someone please explain to me why you pay maybe 3 times the cost of a coach ticket, and get nothing! I mean ok the seat is bigger but these people that work for them are trying there best not to work! Insanity! When you pay you expect them to play! They are so lazy! LISTEN TO ME UNITED AIRLINES EXECUTIVES WAKE UP! Your staff are not holding to your standard your staff are I hope not giving the service you asked them to give they are SITTING ON THERE well you know and waiting for us to demand service. This is absolutely unacceptable!

This is a first. In addition to paying $ 25 for one checked bag you have to pay for the privilege of sitting in the emergency row exit. Tried to get upgraded but no $$ no upgrade. I miss Southwest.

The more I fly United, the more I appreciate Southwest.
People rip Southwest for their «First come, first serve» check-​in/​seating plan, but it is more than fair to me.
For example, the most recent United flight I took from Las Vegas to Houston and Houston to Tampa was an absolute mess in getting people seated.
Why? Because seats are pre-​assigned and a portion of people often complain, whine and bitch about not being with a loved one, don’t feel comfortable in an exit row or want out of a middle seat.
Funny, with Southwest, you simply choose the «best available» seat when you get on the plane and that’s pretty much the end of it. If you don’t get what you want, check in earlier next time and you will.
Besides, I hated my pre-​assigned United seat on the Houston to Tampa leg because I was next to a mother and her two small children in those two seats. While I did not move or complain to get relocated, I could have easily picked another open seat had I been on a Southwest flight and had a more comfortable flight experience.
On another United flight recently, I paid for an upgrade to first class and did not even receive any snacks or food… just as if I was sitting in coach.
And on most flights, at least 20% of the coach cabin including the exit rows are «Economy Plus» and require an additonal charge for the extra legroom.
United customer service response time makes people who work for your local cable companies look prompt and effiicient! Good luck getting a timely response if you have a legitimate complaint after a trip, as they won’t even talk to you on the telephone about it. Nope… you have to send an Email and they won’t respond for weeks.
The only reason I fly United is because I need a second (yet, distant) option in air travel to Southwest. By having the United Chase credit card, I get my first checked bag for free, board in the second group every flight, and do think their frequent flier program and reservations website is above average.

We had one of the best check-​in experiences ever at the United Airlines at Tampa Intl Airport. Bobby Z. was extremely courteous and helpful — providing us an upgrade to exit row seats and moving our flight to an earlier departure. Will definitely continue to fly United in the future.

United airlines is located at Terminal A at Tampa International Airport. Super easy access from tram. All gates are very close and not much walking. As soon as you come through security you have a few restaurants, coffee shops, kiosks, and bathrooms readily accessible. 11 gates to the right and the rest to the left. Signage is excellent and because how the terminal is set up you can easily hear overhead paging and announcements because acoustics are so good. This is a huge problem in larger airports when you cannot hear announcements but not here. Everything is very clear and easily heard and understood.
Flight schedules and announcements scroll at individual gates and are kept very updated. Seating areas are more than adequate for size of planes. About every 3 – 5 seats there are tables between chairs making area safer for coffee etc. so people don’t have to put on the floor.
Personnel are very cordial so although flying can be annoying and stressful. United terminal at Tampa airport has it all together!

Before reading this please understand I am not the type of person who bitches a lot but there were too many things that happened. I flew to Honolulu with my boyfriend to celebrate my 41 st bday and for his Christmas present just this past week. I have no real complaints about the airline on all of our legs going there and there was only 1 stop in Houston. I want to commend the airline stewardesses for their professionalism and kindness except for one but she was on the leg coming back and was kind of snippy. Anyways, the fun started on a flight recommended by United on Hawaiian Airlines, basically in a nutshell we lost our engine and a compressor blew as told by the pilot as we had to turn around to honolulu and missed our first evening on maui which I had already paid for but didn’t get in til after 11pm and we were supposed to have landed by 645. Next you need to see the article from the FAA citing Hawaiian Airlines for planes that are not airworthy since July 2004 and this article was released in April of this month. I was scared to death and thought I was really going to die. So the airline brings us back and they start booking everyone to a new flight/​gate to finally get over to maui and hope they are using a new plane. They were a bit undecided and sent us to three different gates. To top it off we had to wait for another plane to come in so that they would have a complete crew. Hawaiian Airlines finally decided which gate we were leaving from I was so shook up I think I took my boyfriends arm off from hanging on to him so tight. The turbulence is not the airlines fault but it sucked. Ok so when we get to the hotel I unpack my luggage and my good Coral dress which I had just bought was torn up the side and believe me it wasn’t like that when I packed it and I was under 50 lbs on my bag limit. To top it off a small container with my hair gel in it in a makeup bag was obviously opened and not recapped because it was all over my makeup. It happened on the way home too btw. I’m all about safety and it’s importance but don’t be in so much of a hurry that you can’t rescrew tops back on properly.
Ok so here’s the good part. We get to the airport and I think it’s common sense that when people buy airline tickets with the same card that you seat them together? Well we bought these tickets over 6 months ago and picked our seats and low and behold we have a seat in row 35 and 1 in row 20! After what I just went through over the Hawaiian flight I was certainly not flying alone and this was our romantic Hawaiian Vacation not a singles flight! I paid good money to have my honey sitting right next to me. The girl at the ticket counter seriously ticked me off with her consistent flow of excuses. So I do want to thank the ticketing agent who recognized that this was a vacation that cost a lot of money and arranged two of our three legs so that I could fly the last part of our romantic vacation together.
Ok back to bitching. So anyways I get home and I could understand if I left one of my 3 bottles that was under 3 ounces open but not all three. Just opened and no one cared to screw the cap back on. Thanks cause it was all over the inside of my makeup bags. Girls you know how nice that looks!
I will have to really be seeing some changes in reviews before I pick this airline again. Oh yah and the jerk yelling at all of his coworkers who was apparently in charge and wanted everyone to know it at OGG safety checks please treat your coworkers with some decency. We know how good you are you could tell us yourself. This was at OGG.

The flight originated in Tampa heading towards Newark, NJ. I have to say Im pretty upset on how I was treated. Once again, I fly in business class, I wasn’t feeling to well and decided to sleep my entire flight home. I declined breakfast and was passed out for the entire flight. I woke up 25 minutes prior to landing and needed to take my medication. I asked the flight attendant for a can of ginger ale to help settle my stomach as well, and she refused to give me a can of ginger ale. I almost lost my mind. I didn’t ask for a single thing, and then I was being told no. I have to start looking for a new airline company to fly with. This happens more often then I would like and after United sends me the surveys to take. Nothing seems to ever get better. Either they’re working the attendants to hard, or there just miserable people. My flight was on Saturday, March 1^st around 7:20am if anyone from United actually cares.