Jetblue Airlines

My dad booked a trip for me through jetblue but accidentally used my maiden name and not my married name. I called the next morning to change the name. They were able to help me but then they charged extra because apparently the flight cost went up. So even though all i was doing was correcting my name they said they were going to charge me for the cost of the flight that day.
That is poor customer service. Shame on Jet Blue. I should’ve been able to have the same amount charged to my card and for correcting it within their 24 hour timeline. I probably won’t be flying with them for that fact alone. Another corporation legally stealing from us.

Nobody does a better job than JetBlue, at least on US domestic flights.
Although things have changed over the last couple years (like baggage fees, meals), and the TVs are getting old, they’re still the best as far as I’m concerned. The crews are usually upbeat and helpful, especially the Tampa and Boston based gangs.
I like having the option of watching TV, which I haven’t seen on any other airline. And my flights are almost never delayed, amazing living in the lightning capitol of the world.
I understand the baggage fees too. Airlines have to adapt to market changes like everyone else, and from what I’ve read they only make about $ 10 per passenger, per flight, on average. It’s easy to pile on the hate when prices go up, harder to start your own airline.

All this could’ve been avoided, if the gate agent Tara, in Boston, at the gate to Tampa) had set my expectations correctly. I asked for a seat that reclined, she put me in the back row, promised me that the seat would recline, and it did about a half an inch. She basically kicked the can down the road, which indicates poor customer service training on the behalf of JetBlue.
I moved up front, and explained the problem to the flight attendant. The seed I sadden, was a more legroom only seat, so they told me to move to the back, which I did. The second seed turns out was also for sale. They Brought on a security agent who basically told me (while delaying the flight) that I could not sit there and my only option was to move back to the non-​reclining seat or pay them more money. My sister is a flight attendant, so I know the JetBlue handled this badly. My seatmate repeatedly told the security agent to stop delaying the flight, and that it was time to have the plane leave. All this over $ 50? and that they should not delay the flight more. Then The security agent threatened to take me off the plane, so I gave him my credit card. You win JetBlue. But this is really bad customer relations. So, you really don’t win magician please be sure that you because now this is all on Unilocal

I booked a flight through the JetBlue website from Tampa to Cancun. The flights ended up being JetBlue between Fort Lauderdale and Cancun and Silver between Tampa and Fort Lauderdale. Because the flight was between two carriers they required me to go to the ticket counter to check in. At the Silver Airways ticket counter the day of my flight to Cancun they notified me that my flight back had been cancelled and that I was put on an earlier flight. The problem was, the earlier flight left prior to my arrival from Cancun to Fort Lauderdale. Silver airways offer no help in fixing the problem and directed us to JetBlue. JetBlue was able to put me on a flight from Cancun to JFK and JFK to Tampa (15 hours) so I ended up being able to get home. I don’t understand why Silver did not notify prior to arriving at the ticket counter that my return flight had been canceled and I don’t understand why JetBlue and Silver who are partner airlines booked through JetBlues website don’t communicate.

This was my worst JetBlue experience, and I normally love JetBlue. Curbside check-​in is appreciated, though the staff does not speak well and was extremely rude. Gate staff was also impolite, while the flight crew were unprepared and kept barking orders at everyone. The on-​time departure was nice, but I’d appreciate a calm, prepared, friendly crew in the future. I hope my future flights will be with a different Tampa-​based crew.

We had a great experience flying JetBlue to/​from LaGuardia airport this week. The staff were friendly, flights were on-​time. On our plane, the wifi was out, as was the satellite tv, but they did let everyone watch a free movie. There are a few choices for snack bags, including Skeeters cookies from a nut-​free factory, which was nice.
No peanuts/​treenuts served for free, although, some snack boxes that are available for purchase did have them. They request a peanut/​treenut free section of a row in front and behind if there is a passenger with an allergy on-​board.
We would fly JetBlue again in the future, as long as prices were competitive. Our first bag per passenger was included.

I am really disappointed in Jetblue :(They were one of the only airlines left that weren’t charging for checking in your first bag. Unfortuantely the have hopped on the bandwagon and they are charging now too. I believe the cost is $ 20 each way.
The customer service on my flight was okay.
The free wifi on the plane was great! I really appreciated that.
The snacks on Jetblue are the best. You don’t get a bag of peanuts with 5 peanuts in it or a sample size bag of pretzels. They actually have chips, cookies, pretzels and other goodies.

This is one of my absolute favorite airlines, to say the least. From the curbside checkin to the flight attendants, the staff was amazing! Couple that with the fact that your first bag always flyies free, the extra leg room, annnnnnnnnndddd the fact that the flight attendants are not stingy with the snacks, this is definitely a ROCK SOLID airline! And as for the snacks, they also have a pretty great selection of snacks both complimentary and ones available for purchase. Additionally, this airline is the one that leaves on time the most (from my experience). This is definitely one of my airlines of choice and the one in the Tampa airport tops the list!