American Airlines Concourse F

Nice modern terminal with a Starbucks and Chilis immediately after exiting the security line. They also have the classic news stand with newspapers, magazines and quick snacks and drinks. High ceilings and a clean modern layout make this terminal much nicer than most airport terminals I have been. Most Tampa terminals are fairly nice and modern and it is no surprise TIA is at the top of the charts for airports across the US.

Really amazed that this terminal has a TGI Friday’s with a smoking section! This section of the restaurant is sectioned off in an outside area of the airport, with high walls & a canopy rooftop. The drinks are reasonably priced for an airport (cheaper than Tampa airport prices), and the service was good. I didn’t eat there because it was an early am flight, but it was great to find a place to have a smoke while waiting for your delayed flight.

The award for the most abysmal domestic first class service goes to American Airlines. Except for the larger seat you would never know it was first class. No in flight entertainment of any kind. Way below par food and beverage service. I ordered tea which was served in a tacky paper cup. As for food, well forget about that. Even United has better first class service than this. They at least give you real cups and spoons. The American Airlines first class experience is budget no frills at first class prices.

Not my favorite airline by far, but we were at least able to get the husbeast an isle seat vs my middle one. The people were friendly enough, and the gate was clean enough.

I’ve always flown with AA. Never had any issues. I will continue to support them otherwise. Happy travels!

I fly American Airlines each month round trip from Tampa to San Jose. I must say I have had exactly 2 customer service people try to take good care of my needs. I need wheelchair service to get to the gate and its always a hassle. I have breathing issues so walking distance I difficult for me. On my last flight I was in a wheelchair but they made me get in a cart which took us to an elevator. I had to walk to the elevator then wait for another cart the get dropped off not even close to my gate then walk to ask for another wheelchair. I do not look disabled but I am. I would not ask for wheelchair service if I didn’t need it. I want to work. I don’t want to be on disability but American Airlines is making it tough.

On Vaca, it’s an airport. I’m getting where I need to go. All is good with the world!

Horrible experience with American Airlines travelling this Christmas. Me and my husband travelled to Brazil, we had poor service on way in and back. airplane filthy on way back from Brasil, on arrival there in Brazil, half our luggages were not delivered, we spent half our trip spending money and time trying to locate two international luggages, after 3 days and many many hassles we ended up taking the matter to our hands and drive one hour to airport in Brazil to pick the missing luggages. 3 days, of disaster, money in the drain… ruined our Christmas, since our gifts were inside the bags. On way back same hassle, two luggages damaged, one still waiting to be delivered home, and we were yelled at the American Airlines baggage customer service representative called Donna. Do not travel with American. Very unreliable and disregard people’s complaints and time. This trip became 3x more expensive because of their lack of professionalism and trust. I still am waiting for my bag. Protocol to fix the damaged bags is completely ridiculous. Luely & Justin.

Modern-​ish looking, easy to follow layout, food establishments clustered together, gates on the perimeter, very high ceilings give it the impression that it is much bigger than it actually is. Quick and painless from main terminal to the gate.

At the Tampa, FL airport flight #2226 to Dallas, from the time I stepped up to the ticket counter to check in and was told I would have to pay a baggage fee (later waived as I insisted they check frequent flyer member benefits) through security, to gate check, and when boarding the plane, not a single American Airline employee smiled, greeted me, or said a kind word. The only communication, if any, was what was necessary to complete the transaction. I began to think it was me so I started to observe the interactions with other passengers too. Nope, it was not just me. Not even an adorable little girl dressed up in her Snow White dress brought a smile or kind word to the little girl or her family. Simply amazing, a horrid example of customer service, unfortunately not unique to this one trip.