Uber

Über’s service is a complicated one. On one hand it’s pretty reliable and well priced. On the other hand there are customer service issues that I’ve experienced that rival the crap that Comcast consistently puts out. I want to love Über but the company is really truly horrible when it comes to helping anyone out on the flip side. The drivers are mostly fine, though I have to be honest when I say that having a lot of current/​former cab drivers on the service is really annoying. I wish Über would actually interview the people they’re considering bringing onto the service. I’d take a few less cars on the road in exchange for drivers that knew the area, spoke english and I knew were honest. Heck, the driver can make a route mistake and I’d still be happy with the ride if they were honest and not say «this is the fastest route» when it’s 5 miles out of the way. Just admit that you missed the route. I’ve had a couple drivers say this and it’s not okay, but then another driver made a goof and apologized immediately without me even saying anything AND ended the ride a little early as to attempt to not overcharge me. THAT’S amazing customer service and that’s what I would love to have every time I sit into a car on the Über service. I get more of that consistently on Lyft when I use it, but sometimes Lyft isn’t readily available unless I’m close to/​in Seattle.
FOR ANYONE THAT’S LESS-​FAMILIAR WITH UBER: it’s all done via credit card. No cash. If you hand a driver cash it means that you’re tipping them. Über has always been and will always be a credit/​debit card driven service. That’s the beauty of it all. If you’re someone (not mentioning any names but their reviews are in the same list as this one) that gives cash and expects a driver to hand you the cash back, you’re really not intelligent. Über’s been around for 5 years, if you didn’t bother to ask the question «why would I need to put my credit card in to the service» when you signed up for the app, I’m laughing at you. Having driven for Über in the past, people have offered up generous tips. Not $ 40 tips, but very generous and people have insisted so don’t throw out cash unless it’s for a tip. #endrant

I took an über home with a couple friends around 11:45 PM, it was about an 18 mile trip and we got a bill for $ 240! Absolute rip off, according to the receipt they were charging 3.7 times the normal rate.

Olympia 1^st time I’ve used this.
Son his girlfriend and I used this servive.
Arrived at destination son and girlfriend
Went in the house. Driver
said the toll was $ 26. I Gave him 40
Only to walk in the house and find out the fare had already been charged to sons credit card…
Driver knew this and didn’t mention it to me… plain fucking crooks never will use this service agian

This service is the best service ever! My husband I want to be safe but we are on a tight budget. So, for us to go out on the town it is normally hard for us to afford a cab. This was so reasonably priced, we can now look forward to more date nights in the near future! :-) Also they were prompt, courteous, and the drivers car was super clean, and he even had water bottles in the car, and offered us a bag for our dinner left overs. I was very impressed and we will be using this service much more!