Sears

I have been calling the store about 3 times per day between 9 and 5pm and nobody will answer the managers phone. I can’t drive to the store at this time and nobody will answer. The operator said the manager is Tim Walker and she said she would connect me and the phone just rings, no voice mail or anything. If they don’t pick up the phone when someone can’t drive, how can they sell anything?

Horrible customer service!!! I am done shopping at Sears! Supposedly they have 30 day No Return policy! If it’s 1 day passed they won’t return any of their items! So I will do my shopping at kohls or JC Penneys

I live in Virginia and received an electronic receipt to my Yahoo account for a purchase made in Michigan. Needless to say I had not made this purchase and have never been to this store in Michigan. When I called the store directly to find out how this happened the individual explained that whoever did make the purchase arbitrarily put in my phone number (yeah right) and since I have shopped at a Sears somewhere at sometime in the past it linked to my Yahoo account. He said he would connect me to customer service to rectify it, and after listening to «hold musical» I was hung up on. I called again, went through the same process again and-​you guessed it– was hung up on again. So I went to their website to chat with customer support on-​line and it was evident that I was conversing with a not very good artificial intelligence program as it kept asking me when and where I had made my purchase even though I wrote that I lived in VIRGINIA and had not made the purchase for which I had received an e-​receipt. Hey Sears in Sterling Heights, your customer service is atrocious, and you do not protect your customers’ personal information.

I was at this location on Black Friday. They were keeping up quite well with the traffic that ensued on this day. As I was going around the store, the locations of certain items I was looking for were a bit strange. Either they were in a strange spot, or had moved pretty recently, so it was a bit difficult to navigate for where I thought everything was. However, the service of checking out and the staff when I couldn’t find something was very good!

Went here today to try to find a men’s wallet for a present. The selection was pretty inadequate … I was having trouble finding them and an associate tried to point them out to me. I couldn’t really see where she was pointing — she could have walked me over to them but did not. I looked around and then left and went to Macy’s, where I did purchase a wallet.
I’m sure overall this store is fine but it didn’t really meet my needs today.

Purchased a set of Cannon sheets from Sears which were defective. Wrote to Cannon Company who never responded. Sent letter to Sears and they gave me store credit for sheets.

I placed an online order with sears and was given a delivery date for my purchase. The item did not arrive on that date, or the day after. I called to find out where my order was, and they said it was through a third party seller and they didn’t know. They gave me another phone number to call, however that number was disconnected. I called back and the guy said other companies often pay Sears to advertise their products on their website, so they don’t have control over delivery. He said he would email the third party seller. I asked who the that was, and he could not, or would not, tell me. He said to look for an email within 24hrs. Of course, that didn’t come. I called back the next day and was again told of the mysterious third party seller, and again another email was sent with no response.
Today I called again and, although the girl couldn’t tell me who the third party seller was, she was able to transfer me to them. I spoke with the rudest woman ever, who told me she couldn’t find an order for me, and maybe I hadn’t really placed it. … I said Sears was always able to find it and had been emailing them, and she told me if Sears can find it I should probably call them. Since this wasn’t useful I called Sears again, and after being on hold for a very long time, the girl asked me how many times I had called about my order. I said 3 and that I hadn’t been able to get a response. She said «that’s because we don’t know, and you really need to stop calling». Wow– now that’s customer service! She guarenteed delivery before Christmas, but continued to say Sears has no control and they have no way of knowing how long the third party delivery will take.
It turns out the third party is Sears FanShop. I hope anyone looking to order from them will think twice–

Generally speaking the employees are quite helpful, but kind of sparse, in this store.
However some of the guys in the package pickup are argumentative and arrogant at times. They like to argue with you, instead of listening to you, when you tell them your order is wrong!

I had to make potty and the bathroom here by the tools section was really clean. It smelled fresh too. That sort of attitude and diligence probably translates to the rest of the store.

I was on the hunt for a dress for a casual wedding and this was my last stop at the mall. I was unaware that the store was closing because some of the other stores were open a bit later. I found a dress (after being at 4 other stores), tried it on, then jumped into the line that had 3 people in front of me. The announcement came over that the store was now closed. I felt terrible because I was the last person in line. The cashier was more than kind. I apologized for being «that person» who comes last minute holding them up. She was not rushed or rude which is how most people behind a register at closing time tend to act. It was refreshing. I wish I could recall the cashier’s name. Very nice!

Sears. Bo-​oring. Who’d want to review that?
Well, there comes a time when you’ve had such incredible service so consistently that you think. Gee, I’d love to waste a few minutes and do a review.
In the past year I have probably spent a few thousand dollars at this Sears. The staff is incredibly friendly and knowledgeable. I needed a specific garage door opener to replace one that was broken, I was taken to the right place, had the differences explained and was even told how to program it.
Last year I walked in with the intention of buying a snow blower. I had done my research and picked out the exact model and came in with cash in hand to purchase it. I told the sales-​person this up-​front so that they wouldn’t waste time with me while other customers needed assistance. It turned out that in the evening they were having a special friends/​family sale and the model of snow blower that I wanted was going to be $ 60 less expensive if I just came back after 6:00 PM.
Of course, it would have been nice if the sales-​person had the ability to give me that price when I was there, but he didn’t. He also didn’t have to tip me off, I would have paid full price. That tip, and their overall customer service, makes me think any time I need something «Does Sears sell this?»
Fantastic. And I hope they keep it up.