Macy’s

Understaffed. Many registers closed. Long lines to check out. 30 minutes to check out for us. Yet cashiers were offering and explaining a number of discount deals for credit cards etc. to customers further slowing down the lines. And then the place is about 80 degrees inside.

Shopped on valentines day. The store was dirty and under-​staffed. Two people working shoes with 10 people waiting. I was told the store manager was on vacation. Seems like the acting manager was too, although she was there.
Macy’s has gone down hill. No plans to go back.

Extremely disorganized and not clean. Multiple fitting rooms closed or blocked by racks and racks of clothes, so it is a task to find one available. Fitting rooms are filthy. It can be difficult to find what you are looking for or to find a different size. Macys at Lakeside used to be so well put together but it has obviously fallen through the cracks. Floors are dirty, carpet needs to be vacuumed, walls have marks all over them. Lines to check out or return typically take longer then normal. It’s not worth my time to come here anymore. Plus, I have tried to order online and it is just as disorganized with ripped boxes, no receipts or invoices or even the wrong item shipped.

So confusing at Lakeside. Two different anchor stores, one with Women’s and the other with Men’s. The selection here is just odd. It’s like the Oakland Mall Macy’s but scattered. Not even the same stuff as what is in Somerset Mall. I mean it has the same designers and departments like Polo, but the stuff you find at Somerset is just way better than the stuff at Lakeside and I find that I feel a range from odd to off-​putting.
Staff however is very nice, cordial and not very pushy until it gets to be the holidays, then you may have to make strange detours to avoid being spritzed by a $ 100 a day model that must have some obscene quota on how many people she can hose down with the latest horrorshow cologne from (insert cookie cutter, overpriced garbage designer name here).
But hey, if you’re into gifts, check out their kitchen wares section and they have some good chocolate boxes around here somewhere???
So come to this Macy’s to get what you need, go to the one at Somerset Mall to get what you really want.

I miss Hudsons. Heck, I even miss Marshall Fields at this point! The Macy’s at Lakeside is someplace I shop against my better judgment for its the best of the worst at Lakeside Mall nowadays. But I digress… This review is for the Lakeside Macy’s Men/​Home store for I know other locations will have different experiences. But my major gripe is this: not enough salespeople.
Sure, everyone had to cut back. I now have to go to the drive-​thru teller when I walk into my bank… but at Macy’s Men/​Home store the lower level is now unprofessional. Customers come in with bridal registries wanting one-​on-​one help looking for that one goblet the computer says is in stock but nobody can find… while I wait at the register with my product in hand. And I wait… and wait… and wait. Nobody else to ring me up, so I ether wait (as I did last night) or I set it down and leave (as I have done many times before). If the service is so lacking, then why do I still shop there? Because after I wait (and wait) the salesperson is kind, and apologetic for my wait. She helps me navigate my fist full of red coupons and brings out a sales add I had no idea about. She make me smile and reassures me the Waterford vase I picked out is the deal of the century. She makes me forget about the wait… until I return. And wait.

Who puts a Macy’s at two separate ends of the mall?! That’s crazy, lol. Normally I wouldn’t care because I’d only be going to shop for women’s clothing (for myself) but today I needed to go the men’s shop as well.
For my first experience, I ended up purchasing some black jeans (women’s). I wanted to use my Wow pass (extra 15−20% off) but couldn’t because it was a «Special buy» … it did say that on the Wow pass but the cashier didn’t really explain it well to me.
For my second experience, after trekking across the mall, I went to go buy a men’s wallet for a present. A helpful associate pointed across the store to show me where they were. I got a pretty good deal AND was able to use the Wow pass, even though wallets/​accessories weren’t listed, I think.
This Macy’s was okay, and I’d maybe go back, I just hate that it’s in 2 separate areas of the mall. So weird.

Was highly disappointed in my visit to this Macy’s. I wanted to take my mom shopping for some clothing, but we ended up in the «home store» side. Saw some chocolates I wanted to buy, but I couldn’t find an employee to sell the chocolates to me. Went to two different registers and there was no one there. Did a lap around the floor and still no one was there. The only person I found was at a cafeteria looking counter and they said they couldn’t help me, that I had to go to the other registers… Still no employees so I put the chocolates down and left.
The store itself was extremely messy, with merchandise strewn all about… What happened Macy’s?
People don’t want to shop with you if they feel like it’s akin to rummaging through a trash pile, and even if they did shop with you, they couldn’t buy anything because there are no associates there to ring you out!

Review is based on the mens section, which at this MACYS is a separate building.
Ive processed 2 returns here post Christmas
5 stars effortless!
— — — — — — — — — — — — — — — — — — — — –
BUT
the 2 stars comes into play for 2 reasons
1.To many racks & displays making shopping an Olympic event
Crowded, very crowded & too many items per rack, getting to & from is a nuisance.
2.The mens restroom is plain & simply put NASTY!
Yea there is a checklist on the door, that someone signs without lifting a finger, two broken toilet seats, nasty residue built up in the grout & cracks, Ive seen nicer-​cleaner restrooms on I-​75
yuck.

Ordered Christmas gift online. They mailed it to the wrong address. Called 5 times caught in system from HELL that does not allow you to talk with a human! The only way to speak with a person is to say you want to order a product! Then the person blows you off and never returns phone calls!
Do not order anything online from this company!

Usually a good selection of most things, in most departments. Fair pricing. However once you get to checkout area, it usually becomes a fiasco. although the cashiers are usually friendly, most do not have a clue. Buying one item can turn into a 30 minute experience.

OK, I don’t shop here very much but I tried to get a toaster oven here twice at 2 different times.
shortly after Christmas they had a Black & Decker for $ 19.99 and it was a nice one, came by to pick one up, SOLD OUT. they said they would order me one but will have to charge a delivery fee. No thanx.
So today the wife sees that they have a even better toaster oven from Black & Decker at the same Macys for $ 17.99 so we make the trek Thur the cold to get one, guess what, SOLD OUT AGAIN. it was in todays sales paper and 2 hours after the store opens their out???
so we go up to the counter they said they can order and ship one to our house for free (no delivery charge) so we say «great «then while doing this she says «um, looks like we dont have any but Oakland mall has 30 but we have zero inventory» how can that be, it was in todays paper. she shows me the screen where this Black and Decker toaster oven is everywhere but this store, Hell, a store in Ohio has 300, but none there. so were deciding if we should go make another trek to Oakland mall (2x the distance from our place) or not.
Now I do admit that this Macys is very clean and friendly employees, but if your going to advertise a item, dont you think you should have that item.

We for the Maurice salad and the chicken pot pie. Service was so slow. The chicken pot pie crust came off in 1 piece.

It’s Macy’s. A trademark business that has been around for a very long time.
I’ve found myself being shown a little bit more of Macy’s in the past few months, and I’ve got to say that while I stay out of the clothing section (due to uppity workers) I believe the other half of the store has some great selections that applies to the rest of the world.
Their kitchen section is to inspire you for what you’d love to have built into your dream kitchen. Pots, pans, knifes, and that other whatchamcallit gadget fulfills all of your needs to make that dream a reality.
Also a little bonus to most of the Macy’s in the area. The Lakeshore Grille. A little pricy at times, however their Cobb Salad is very. very tasty!
And to cap it all off, make sure to split the Sander’s Hot Fudge Cream Puff dessert!