UPS Customer Center

UPS, get your stuff together and send a manager to this location to «clean house». This location obviously has issues, which starts with management. When your customers pay $ 80 for overnight air delivery, your staff should be bending over backwards to ensure they accommodate that promise (guarantee means to promise!) to the best of their ability, with or without hiccups along the way. Telling them that it «just missed the sorting process so it won’t be delivered today» is unacceptable, especially when it is 2:00pm in the afternoon. Pay someone overtime to keep your commitment! I was told a manager would contact me, it did not happen, I was told it would arrive by 10:30am the next day of which was promised, it looks like that will not happen either since the facility could not verify my package status and now they are not answering their phone.

This is by far the worst UPS Center there could ever possibly be. I overnight a letter. A LETTER! I call to see why this was not delivered the following day like I was promised. Their response was that «it did not fit on the truck», I’m sorry I just don’t understand how a small letter cant make it on that big a** truck! This package is very important so I need to get it. I call them and offer to go pick up my package. Their response was that «this was unacceptable because they did not have a chance to deliver it». When you fail to put a letter on a truck to be delivered I think that a missed chance. My only option was that I had to wait until tomorrow and that there was nothing they could do. There is always something you can at least attempt to do. I will from now on use FedEx. This is unacceptable.

They’ve had my package hostage for almost a week despite me confirming the address is correct, giving my cell # to pass on to the driver, and giving directions to my (not at all hard to find) place on a major road. I’ve gotten two other boxes from Amazon here via the postal service in the time UPS has been unable to figure out how to deliver that one. I even told them not to let the driver mark it undeliverable again without calling me on my cell for help and they said fine and would give him my number. Nope, got the undeliverable text again. It’s just unbelievably bad at this point and I’ve called every single business day trying to get it and they don’t have any kind of reason why it’s not being delivered (other than sheer incompetence.) At this point they should really just have someone run it down to the post office because then it would actually get here tomorrow. Worst. Service. Ever.

I wish this place was a little more organized… This is the worst experience ever…
I have been waiting at the customer center for over an hour…

These drivers are a bunch of lazy liars. Waiting for a package all day and then I look at tracking and it said a delivery was attempted. There was no knock and no slip left either. Worst part I have another delivery supposed to come tomorrow. Also the time before this the driver actually threw the package over the gate like it was a basketball without knocking or anything, claiming my gate was locked. Really?

The absolute worse delivery system EVER UPS should just close their doors down I don’t even understand how they’re still in business there so terrible. There was an attempt delivery of my package on Thursday I went online to have the address changed so they can take it to my work place I got a confirmation saying that the address was changed and I should be getting it the next day at my workplace, the next thing I know I get a message saying there was an attempt delivery for my home. I called to let them know that they should’ve change the address of where it shows have been delivered they said well it wasn’t and if you want it to be delivered at your work place you need to pay or you can go pick it up, so I decided to go pick it up I get to the pick up location and of course the service is terrible I told the lady when I was there she said the driver wasn’t there yet and I I could wait for them to show up which they were going to shop around eight so I waited about an hour for this guy to show up you never did want to tell the guy that I’ve been waiting and I need this package for the next day which would be Saturday and they’re only open from 10 to 1 on Saturday so I want to be able to come in to get it anyways cause I’m working he told me well you should call and put a complaint of course you would say that he knows damn well that everybody complains about this damn place and nobody does anything about it

Sent a package to a business in Eagle Pass Texas, insured, next day delivery, return receipt requested. Tracked package to Eagle Pass and then tracking stopped. Four days later I contacted UPS and inquired about my delivery. I was told to contact the shipper for inquiries, told operator I was the shipper. Operator then stated I needed to contact the store I sent package from, as UPS was just a contractor for the stores. I told operator I sent package from UPS direct. Could he not tell from tracking number ANY information?
Operator then stated, «you can file a claim, we have eight days to investigate, don’t call back for eight days». Wow. So I waited eight days to call back and was told they needed one more day to find my package. Really? You could not find it in the last 12 days, you think one more day will make a difference? «Call back tomorrow! Click. He hung up on me. Called the next day, yep, no package found. So they email me a claim form to complete. Wanted the original receipt for my purchase to file a claim.
What is the purpose of declaring value and insurance. Absolutely none. it makes no difference at all. UPS only pays what you have a receipt for, not what you insure.
I have mailed my receipt (they want the original receipt) and my receipt for shipping it via UPS for my claim. Remains to be seen if they will actually pay for what they lost.
Never been treated so rudely by several different people when they are the culprits.
I know now several things:
Insurance is a waste
Declared value means nothing
UPS can tell nothing by tracking number
Ship by Fed X

This ups location is the worst. The driver has always delivered our large packages two or more days late and claims he tried to deliver. We have cameras that record 24/​7, he stops and parks on the road, never even gets out of the truck. And that’s his attempt to deliver. No matter how much we complain the management will do nothing. It’s a franchise, corporate can’t do much. We have complained about this driver for a year and a half now. This guy is pathetic. Lucky we get most our packages from fedex.

UPS Customer Service Center just made me a lifelong FedEx customer. This was the worst customer service experience. I was told that I had to pick up a package that UPS tried to deliver when I wasn’t home, and the package had to be signed for. I called UPS customer service to request a delivery window when someone would be here. They won’t deliver packages during requested windows of time, or promise deliveries after 5:00pm during the weekday. They also don’t deliver on Saturdays or Sundays. I was told that I would need to drive out to the nearest customer service center to pick up my package in person. The closest one is all the way out in Stafford, TX, but it would be open from 10 – 1:00pm on Saturday. I confirmed with the service rep that the package would be there to pick up, and I requested that he make a note in the system to that effect. When I arrived there today to pick it up, it wasn’t there. It was in route, being sent back to the sender. The UPS guys said it was their policy to not hold this type of package. The manager wasn’t the slightest bit interested in solving the problem. He was very defensive. He interrupted us, becoming more hostile the more we tried explaining the situation. All he would say is that the package was returned to sender. He couldn’t help us. It’s not his problem… call the customer service number. I HAVE A BETTER SOLUTION: how about I tell everyone I know about your ineffective business model and your terrible customer service. Maybe they will join me in using FedEx too. Yes, I’d rather do that instead.

Drove here on a Thursday from downtown in rush hour traffic to pick up a package that was being held until Friday. After 1 ½ hours to get there I go in to pick up my package only to be told they had returned it to the shipper. I explained to the girl I had an email that said I had until Friday. She said there was nothing she could do. The entire time she looked at me like I was stupid and a pain to her. No sorry, nothing. If I could I would never order anything from UPS again but that is impossible. Sorry wouldn’t have solved the problem but it would have at least been noted that she cares that someone screwed up. Zero customer service. Oh let me tell you how happy I was to sit in another 30 minutes to get home with no package!!!

I wish I could give 0 stars. I have so much disdain for Ups. The missed delivery slip stated next attempt after 5pm yet they come at 1. Now I have to wait to drive to another f n city to pick it up. More than annoyed I will request any items shipped to me are not shipped through ups in the future. This is not the first time. I had a Ups issue. I’m done…

How hard is it to deliver a package TO THE CORRECT ADDRESS?! TOTALLY INFURIATED about the incompetent drivers for my location… not once, but TWICE. No note was left and he supposedly knocked on my door. *NOT* I’d rather pick it up myself than wait for them to deliver packages to the wrong place again. DUMBASS drivers… if I had a choice of delivery it would by USPS.

After realizing that UPS was going to charge me an extra $ 6 to re-​route a package to my work address (the seller on eBay selected signature confirmation, but I don’t work from home) I really, really was expecting the worst from this place.
I mean, like United Airlines in Chicago during snowstorm bad. Not so!
After making the hold request ($ 6 when gas is so cheap to pick it up?) the 800-​number told me the package would stay at their Stafford location for 5 business days. I went there the next day, hoping the system didn’t lie to me. It’s not like you can get a real person on the phone, you just gotta take the leap of faith.
I walked in with my receipt and photo ID, they asked me the approximate size of the package (it was large and heavy) and they found it in less than a minute! Even better they loaded it onto a dolly/​push cart and let me borrow it for the somewhat long walk back to my vehicle!
I was fearing the worst, but the use of the dolly told me I was dead wrong. Very happy with UPS, I wonder if the USPS would offer this and move so quickly.

Horrible customer service, I was waiting for an international shipment, their computer shows the package is in their warehouse but they don’t know where it is.

This UPS is like an awesome USPS. I expected the workers here to be horrid and rude, but it was the complete opposite. They were all gracious and very nice. Able to resolve every situation that I saw happen, and customers all walked away satisfied.

How about no stars! The customer service out of this place is HORRIBLE. They failed to deliver a package, then (lied!!) that the package had been refused at 8:17 p.m. and my office is not even open at that time and now they have sent the package back to the sender and told me I need to make arrangements to have it resent because there is nothing they can do (although they do not deny they screwed up). The local customer service agent was completely ignorant and belligerent before yelling and hanging up the phone. HORRIBLE! I have posted on UPS’s FB page and will be filing a formal complaint.

Every year the service or the drivers get worse and worse. I was waiting for a international package that I needed to sign for. It was a Friday and the drive left a note telling me I wasn’t home at the time of delivery. I was at home with my client all day. I know for a fact this driver did not knock. I tried to call UPS but the store manage ignored me and acted like he didn’t give a damn.
I want to file a complaint but UPS’s webpage has a email page that only allows 500 characters. So here I am on Unilocal.
Does any one have Kurt Kuehn or David P. Abney Email address?

Just spoke with Peter from the Stafford facility. After having difficulty with UPS delivering several packages to my home, I asked for a call from my local UPS facility. Peter claimed to be the supervisor, but was incredibly, unprofessional and rude in his interaction. After I asked for a manager, he told me to call the 1 – 800 number and hung up. Incredible service.

Oooooops, this is the UPS center not a UPS store… No wonder I couldn’t find this on the website…
I almost drove into their truck entrance lol, so make sure you find the right entrance and park your car near the customer service door… I think the huge parking lot is for their employees…
If you’re here to drop off, you can easily print the label using the computer. I was in line for five minutes and the lady told me this, not too late. Then I went back to the counter and she was talking to the other two ladies… So I was there waiting, until the other lady behind the counter reminded her I was waiting and she should take care of me first… Well, not a very unpleasant experience, but it’ll be better if the customer could be serviced promptly…
Lastly a complaint, over $ 50 for a small box next-​day shipping! I feel poor…

This UPS center has always provided me with quick, efficient and friendly service. They also provide thorough tracking information which is always helpful.
I’ve picked up packages from here a couple of times and service was, again, helpful and timely. I’ve never had too long of a wait time in line. Even with what seems a long line, employees manage to keep it moving.
It’s only common sense to bring/​have all information on hand such as delivery notice, tracking information and identification. If everyone would realize this then there would be less waiting in lines.
I’ve had no problems here and would use this center again.