FedEx Ship Center

Waiting on a shipment for a wedding is fraught with anxiety and then add FedEx is NO BUENO. King of the viral «delivery disaster».
So, in my case two delivery «attempts» on two successive days… oh yeah, one at 12:51 and one at 12:52, both claiming they couldn’t get in to my apartment gate. Mind you, there is a call box and someone in the office from 9am top 6 pm… and the supervisor was brazen enough to defend these attempts and their suspiciously similar times, indicating they are just «that good». Well, apparently not.

My supplier better think of getting another shipper to use or they will LOSE my business if they continue to ship their supplies via Fedex. Fedex’s employees, well, this one in particular, decided to just put «customer unavailable» while I waited for this dumb broad and all morning! and WITH my front door open! How dare she lie like that! You best believe that I filed complaint (they may not really do or say anything to her), but anyway they made another attempt to deliver, but with a different driver. That was well thought of because had she come, she would have gotten chewed out! Why must Fedex hire lazy people?!

Pathetic service by Fedex. First time, they could not deliver saying that the address is not correct and second time, the customer support person hangs up the phone before answering my question

This FedEx is clean, way better than the typical usps. Came to pick up a package. The staff was very nice and efficient. No complains whatsoever. One stars down because when I got out I was blocked by the FedEx truck

Not about this particular location, but my delivery was scheduled to arrive last night by 8pm. Didn’t happen. When I checked the status this morning, there was no estimate for delivery. So I called. I was told that they cannot deliver packages today becasue of the weather conditions in Houston. I asked what weather conditions exist that prevent deliveries, and I was told that it is too cold. It is 39 degrees right now, expected to go up to 55 later today. My brother-​in-​law works for Fedex in Philadelphia and he delivered packages there yesterday although it was 1 degree, with wind chill of minus 20. I got the address for this location so that I could drive down and get my package, as I am able to drive even in cold weather!

The facility is located conveniently and was neatly kept. The staff was nice enough, but it ended up that they couldn’t help me anyway. I was told on the phone that my package would be available to pick up at 5:30pm. So I’m there at 5:30. The man looks on the computer to see where my package is and says, «it says it will be here at 17:30». Umm, yeah… that’s now. After he realizes this he goes to look for it and comes back to tell me that the driver won’t be back til 6 and I could come back. Funny how I might have better things to do other than spend time at FedEx.
Prior to this visit, a doortag was left for me (which I found on the ground) and I forgot to sign it. So I called and they said I could pick it up. Since I apparently could not pick it up, the man told me I would have to sign the new doortag, not the old one, and leave it out. I went home expecting another doortag — none in sight. I still signed the old one and taped it to my doorknob so it wouldn’t fall off. So I did receive my package after 3 days: P

This is the best ship center in stafford. It has hard working staffs and friendly customer service.

The WORST experience with a shipping facility ever! They are negligent with packages and misplace them all the time. I’m going to be filing a formal complaint about this facility in particular!!!

This FedEx is extremely unprofessional and unhelpful!
They will do just about anything to make your presence there unwelcome and miserable.
Every time I call — the phone just rings and rings. If you come here to pick up a package, even if you have your DL with you — they’ll try their best to come up with every excuse to NOT give it to you by saying ‘call the 1800 number’ or ‘bring us the door tag’ — they won’t even go in the back to ‘look once’ under the DAY or ADDRESS.
Unprofessional, impolite and extremely slow…
Shame on you FedEx. Manager needs to look into the staff (up front) being trained better!

Look I rather commit suicide than stand in this blantly rude ratchet customer service attempt! Gawd forbid, such place. 5 stations not one employee.

This Fed Ex looks relatively new. The inside is very clean and there are many help areas. The workers are very friendly and attentive to new customers. I came here around 7 and there were about 3 workers in the front although it wasn’t necessarily busy.
I needed to pick up something and ship something, the pick up was simple. Show your routing number, ID and they ask you to sign something. Then the shipping was very quick. One of the packages I was shipping only had a first name, and the worker helping me wanted to confirm I knew that if the receiver had to pick it up it might be harder etc. Great customer service.

Had to pick up a package, but didn’t want to go home just to get the slip and come back out. The staff was friendly on getting my tracking # for me without the slip! Thanks for the convenience! :)