The UPS Store

No wonder this place screams bad ratings but I thought I gave it a try since they were close by after I got out of school. I needed to return my textbooks since I got a free shipping label for UPS. I always have a free shipping label with UPS.
I was greeted when I walked in. Great. The box that I carried in was open and this isn’t the first time since I had to put in return slip inside before wrapping it up. I am not sure if this store had different policies or what but they wouldn’t accept my box because it was open…
The first guy who attempted to assist me didn’t say anything about the box. If he knew that they can’t take it. then why didn’t he just let me know right then and there? Instead of having me wait and have some lady who seemed to be manager or owner stated «sorry ma’am we can’t take that box because it is open.» I told them that all they needed was to tape it (just like any cardboard that becomes a box when you tape it). The lady repeated it and I said okay that’s fine I will get another box. (Made them think I was going to get a box there.) You kidding me? I am not going to buy a box to ship out my books for free… The box was perfectly fine to tape and ta-​da, you have a box… I can’t help but think they just wanted me to buy one to make money…
Anyways won’t be back to this location.

I wish I could give negative star rating. I went to the store to drop off a few packages. An Indian lady at the store started to push me for getting the boxes taped by them for $ 1 each, when they were already well taped. She even removed tapes for two of the boxes and when I insisted to keep the third box as it is, she got furious. She even refused to tape first two boxes which she had untaped and threatened me not to call the store if the packages get lost. Worst experience to drop a simple package.

Just mean to the customer and mean to other employees. I’ll drive way out of my way to avoid this ups store.

I just detest that it costs $ 50 to ship something that costs less than $ 20 :/​Still better than USPS

Really bad customer service there’s nobody there but yet they don’t attend to you they are grumpy and expect you to know everything by memory like if it was your job not theirs. try to ship an item the lady wouldn’t even take it and she was forcing me to buy expensive box from her for something that I could mail in a bag! Which I did at a different location. Will not return here to bad is near my neighborhood

Terrible and rude customer service! Upon arriving, the first words the woman said were: «place the box in the scale». After doing so, she looked at the box and said «you need packing filler, I don’t accept it like this» and she left me standing there to go to another customer.
So rude. I am never using this store again, I’d rather use FedEx around the corner.

Been using this place for 5 years now. Lately, customer service has been getting worse. Will be switching to Fedex just down the road.

You will get your stuff done here but with minimal customer service. They charge $ 1 for sealing your package.

You will get your shipment taken care of with this family style customer service.

The ladies usually working there are very nice. I use their mail-​box services for my website business. I also use them for a UPS drop off. They seem to care about their customers, and where very patient with me when I had to fill out all the paperwork for my box. I know they also offer other services, like notary, copying, etc.

I brought my sack of hammers to ship here, and they said «Sorry, we can’t shred that, but we can let you take care of your U-​Verse shipping for free — just kidding! We can’t do that either.» They can, however, do USAA banking, which is nice. Rule of thumb: Young people who work there — smart and nice, old people who work there — jerks.

these people are dumber than a sack of hammers… no blank airbills and says they don’t do UPS Ground… so what do they do? they can shred paper at $ 1 a pound… whoopee…I’m impressed… go somewhere else…