Sweet!

Love love love Sweet! Friendly people, cute store and delicious cupcakes. I will definitely consider them for my future cake needs! Easily a favorite place for something Sweet!

I ordered a specialty birthday cake on Monday and received it on Friday. I showed them a picture of what I was looking for (a minion), and the result was fantastic. I picked it up from Wendy Bell, who had created the cake, and I was shocked by what a great job she did. She is clearly very passionate about her work. I took a picture of the cake and have chosen to leave this review because great work like this should be acknowledged!

I have to say i am very disappointed in my brief experience with this business. I first became familiar with Sweet! as I work in the hospital setting, and a few of their cupcakes are available there. From what ate, they are delicious. Very moist, the icing and flavors are nice. Thus, I decided to give them a try. First I have to say, if you have multiple sites, including your own website, stating that you are open for business, then that is what I expect when I call or drive by. Not the case. I put in an order on their site, as prompted by their phone message. I have to say the website makes it very easy to order the cupcakes, getting them is a different story. After putting in my order, and receiving a confirmation, I then waited, and hoped someone would contact me. Not the case at all. I then drove by, and they were not open, although their hours of operation state otherwise. I left voicemail, and sent an email, with concerns if I was going to receive my cupcakes.
Honestly, if you are going to allow folks to place orders online, for in store pick up, or however, I suggest the option for your customers to pay when they come to pick up. Otherwise, this really gives a strong impression that you are just taking peoples money because I have yet to have heard from anyone from Sweet! which is incredibly disappointing.
The other reviews that gives low stars based on customer experience, it’s disappointing when you have to agree because you are dealing with similar experiences. I plan to follow up on Monday, and if I am still not able to get through, I will have to contact my bank to cancel the transaction.
It is very sad to have these circumstances occur, especially because I’ve had their cupcakes before, and have really enjoyed them. Customer services is equally crucial, and it’s sad this company does not values the importance of this.
Update:
I am pleased to say that I received a phone call today (the next day), and appreciated being given a reasonable explanation, as well as complimentary cupcakes. The owner, or I assume owner was polite, and met my expectations for having not been available yesterday. His follow up call, and gesture to refund my purchase after the mix up is how you bounce back on customer service. Thank you Sweets!

I love this place. I was on a budget got a beautiful cake and cupcakes fast and perfect!!! Will use again!

I am writing this after my third visit. This is without question, the absolute best cupcake store/​bakery in St Pete!
On each visit, I was greeted by a young man who goes by Scott. Scott was a pleasure from beginning to end. Always had a genuine smile. on his face and extremely polite (which has become the exception and not the rule nowadays.
I believe my husband and I have now worked our way through at least 25% of their cupcakes and have. never been disappointed and in fact, have been nothing short of 100% pleased!
I encourage everyone to to try them out. If you only buy one, eat it in your car. That will surely save you the drive back when you decide to buy a dozen!
Thank you for being so patient and helpful Scott!
You were 50% of the reason we made return visits

They were very helpful and made our wedding cake exactly how we wanted. The delivery was exactly when they said it would be. The cake was unbelievable. Great, will do more business with them.

This little bakery has one of the best cupcakes I ever had I’m from California and I never had such an amazing cakes and cupcakes butter cream is fluffy and fresh very fresh also cupcakes are huge I been to all the cupcakes shops in California and Saint Petersburg and the size is nothing compare to size of the cupcakes of sweet I also order a small carrot cake for my sister birthday and the cake was moist and very well decorated with every single detail of how I order my cake if you are in Saint Petersburg and you looking to have everyone in your party ask you where did you get your sweetS I highly tell you that this is an amazing bakery they also offer now online catering and they can deliver to your office or home I have a few events coming up I will defenely keep them as my priority for sweets for my friends and family

I purchased an on-​line deal for one dozen cupcakes. I found out when I ordered that I wasn’t able to choose the flavors. My husband wanted strawberry and I was told on the phone that it wasn’t one of the choices. I was pleasantly surprised when I picked up the cupcakes that the owner granted my request for two strawberry cupcakes. Everyone loved the cupcakes, especially the frosting. Would definitely order again.

My friend just brought home some cupcakes for his birthday. He ordered the chocolate cupcake with German chocolate cream, coconut flakes and toffee (?) filling. I only tried one cupcake but thought it was really good. The flavors were really rich. My favorite was the filling. The cupcake itself it is pretty heavy and a decent size. Only thing was that I died when I heard they were $ 3 – 4 each and that he bought about two dozen.

I gave them two because the butter cream frosting — what little of it there was — was good. Otherwise, I would not go back. The «regular» cupcakes are smaller than a Hostess cupcake and kept way behind the counter in a cooler, so you can’t see what you’re ordering. They have very few flavors. If you want the size cupcake you’d get at Publix bakery, you have to order them at least 48 hours in advance. No place to sit for a snack with tea or anything. You’ll have to take them home.

They soured my hubby’s special day!
Worst experience EVER! And they ruined my husbands birthday surprise! Extremely disappointed with the lack of professionalism and customer service at this establishment. Using a Groupon for one dozen cupcakes, I called the day before to preorder per the fine print. I also asked what time they closed they stated 6 PM. I advised the person on the phone that I would pick up at 5:30pm (Picking up after working in Clearwater) at 5:33 As I could not find the location called for directions, the person who answered said they were closing and said he had no cupcakes for me! Then he said cupcakes in Sarasota! WTH? He did say I could get them in morning to which I said NO! As this was a birthday surprise FOR TODAY! I know this is same guy I spoke to the day before when I reserved! I was soo angry I just told him to cancel the whole thing. I’ll be requesting a refund from Groupon!
Why be in business where a good customer service is key if you can’t provide it? I’m still seething

TL;DR I was promised delivery but never received my cake or cupcakes, which ruined a 30^th birthday surprise party. Company charged me full price and has not returned any calls or emails.
I was in town last weekend from CA visiting my boyfriend for his 30^th birthday. I wanted to make it really special, so I ordered a custom cake and 3 dozen cupcakes to bring to his work. I arranged to pick them up in Sarasota (or so I thought). When I went to pick the order up, I learned that they were in St. Petersburg. I hadn’t even known there were two locations.
Daniel kindly offered to drive the order to me. He called to say that he was on the bridge and would call when he arrived. I waited a total of 3 hours (he said he had a tasting and would be late, so I waited it out), but Daniel never called or answered my calls. I didn’t have enough time to grab cupcakes elsewhere, so the surprise party at work was cancelled.
I was extremely disappointed, and I could tell my boyfriend was too. I left voicemails with the Company and sent an email requesting a refund, but I have been completely ignored. I’m still in shock at how poorly this was handled and will probably have to file a claim with my credit card company to get a refund. If Daniel had only told me he wasn’t making the delivery, I would have driven myself or bought cake elsewhere.
EDIT 3÷16÷15: The Company has kindly refunded my money.
EDIT 8÷31÷15: In response to the Company’s claims below that the manager drove to Sarasota to deliver the cupcakes: This is false. The manager told me that he would deliver the cupcakes, and we were in constant communication on his cell phone the entire morning. I waited hours for the delivery. I called and texted and left voicemails throughout the afternoon, and the front desk at the delivery address was also waiting for the delivery. I never received any response, and no one at the delivery address saw a truck waiting. If you drove an hour to make the delivery, why then stop answering all calls and texts? I would have happily driven to St. Petersburg myself, but wasted the entire day waiting.

My story here is a bit unique… In May 2014, a close friend of mine was traveling to her hometown near the Saint Petersburg area. Since her birthday was approaching, I thought to surprise her with cupcakes — delivered to her home after she got in. Via Unilocal,I came across this place. At the time, there were a variety of reviews (not sure where they all went now?) and after looking over their website, I thought to give it a try. I was able to select the flavors (so many flavors!) and also specify the address of where the cupcakes were to be delivered. As it accepted the Wesley Chapel, Florida address and my order had gone through, I presumed the request was A-​OK… Though I was wrong…
As I wanted to ensure the cupcakes would get delivered, I called the next day to confirm the order. The woman picking up the phone was kind though she relayed there had been an error on their site and hence no delivery of the cupcakes was possible. I even offered to pay extra to cover any delivery cost. ((Note, this is a very good friend of mine therefore I truly wanted to surprise her!)) I would have picked up the cupcakes myself — though with me being across the country in California, that was not possible. Anyhow again the woman apologized as they were somewhat short-​staffed and Wesley Chapel was «far» — hence, the delivery was impossible. Oh well; I’m an understanding person and accepted her words. Then, nicely inquired re: a refund as the charge had gone through on my credit card. Hmmm not sure how they charged me when I ended up getting no cupcakes /​service from this experience… She stated she was unable to issue a refund back onto my card though would mail a check to me via postal mail. Sounded a bit odd though I said okay. Weeks later, I got the check… But when I attempted to deposit it into my account, it BOUNCED — as the account had been closed, and my bank charged me $ 6 for the bounced check! What the heck…
In October 2014, I initiated this review so as to share the above story. And in December 2014, I was contacted by the owner… He apologized for the mishap and offered to refund the amount that was owed to me — including the $ 6 that was charged to me by my bank. Very kind of him & sweet. At this point, I truly appreciate the owner taking the step to make the correction. I’m re-​rating this review though I am unable to give five stars — as I have not consumed their sweets. Lesson learned.