Ricotta Heating and Air

I would never call them again. Wouldn’t call them if i were freezing to death. Overpriced

Service was great I would recommend Alan any day of the week. He was very knowledgeable and didn’t make me feel like an idiot for not knowing what I was doing. 5 Star service all around.

Pros:
— We’re able to accommodate my same day needs
— Nikki, the scheduler, was very nice and helpful with logistics
Cons:
— Repair tech said I need a whole new unit and was out of warranty
— Repair tech said he’d call me back to review alternative options but never called back at all
Results:
I didn’t like or truly believe the results the repair tech provide me over the phone. Called Matheny Heating and Cooling for a second opinion and it turned out to be just a bad fan versus having to replace the whole unit. Be cautious about using Ricotta as either:
a) they’re trying to drive up the price by offering larger, unnecessary repairs or
b) the service techs don’t know what they’re doing
Either way, I won’t be using them again regardless of how quickly they can get to my house. Glad I waited for Matheny as my cost were $ 300 vs $ 3000. Unreal.

Very surprised to read such high reviews for this company. The best part of Ricotta Heating & Cooling is the person who answers the phone and schedules appointments — she’s very good. The actual people who come to your house, though, are less than professional. We spent a lot of money to replace a heat pump with an air conditioner and furnace from Ricotta. Furnace was fine, but the A/​C unit didn’t pass Richmond Heights inspection, so we called Ricotta back again. They sent out a big fat guy who could barely walk to the unit location, who stood there wheezing and telling my husband what to do to make the unit pass inspection, otherwise he would have to charge us another $ 180 for the repair. CRAZY! One would think that passing inspection would be included with installation, right? No – after the big lazy man left, I called the nice person who answers the phone at Ricotta, and her only response was «I’m sorry to hear you’re dissatisfied.» No apology or offer to send out someone to assure that the unit would pass inspection the second time around.
Fast forward two years — A/​C unit stops working. Not willing to deal with Ricotta again, we called another company, highly recommended, and while they are repairing the AC, we learn that the furnace is actually connected to someone else’s utility line. Yes. For two years, our energy-​efficient furnace has been running on the neighbor’s gas bill! No wonder it seemed so efficient!
I would NEVER trust this company again. Total Rube Goldberg job on just about everything, and they do NOT stand behind their work.

Our heating stopped working this evening (a Sunday). I called Ricotta and Alan (one of the Rocotta’s no less) was out to our place in less than 30 minutes. He diagnosed the problem and had us up and running in no time. I got a nice education on my furnace for free. Last summer when our AC was struggling to keep up with the heat we also had Ricotta out to do some maintenance. Again right on time, and job well done with minimal hassle. I will certainly call Ricotta back for any future HVAC needs.

They do not even deserve one star. Terribly rude. I had to get furnace motor replaced in mid winter and needed it done quickly with a newborn son at home. They overcharged me and were incredibly rude and short with me. NEVER USE THEM!

I have been a customer of Air Conditioning Repair Services by Ricotta St Louis for a very long time, and I would not consider any other company when it comes to handling my air conditioning needs

They have done a very good job at a resonable price. I would definetly recommend them as a quality contractor that delivers on their promises.