Hoffmann Brothers Heating & Air Conditioning

My air conditioner froze up yesterday and it being Memorial Day I decided to tough it out as it was a day to remember those men and woman who have served our country and not worry about how hot my home was. I called first thing this morning to set an appointment not expecting I would get service today but hopefully soon. I called at 7:15 and got their answering service who took my information and said they would call when they opened at 8:00. It’s 1:30 p.m. and still no phone call. Vogel heating and cooling answered the phone, set the appointment and will be at my house this afternoon.

Hoffman brothers provided amazing service! We had a worker named Jozo that was extremely detailed and went through everything he was doing to make us feel comfortable. He was the best! I would ask for him! They were on time and I felt like they actually cared about fixing our
problem the RIGHT way. I would recommend this company to everyone!

Hoffman installed a complete heating and cooling system on the first floor of my home. They definitely had some pre-​existing obstacles to battle, but they did it with ease! The final install was very clean and professional! Brian, my sales rep, was very knowledgeable and did an excellent job answering all of my questions. He was very thorough when he went through the house to determine the work the installation crew would have to perform. Ryan and Alex, my install crew, also were very professional and courteous. They finished the install in the time they had allowed for and with zero surprises. From my end, it couldn’t have gone any smoother.

I can’t vouch for their installations or technicians because I never got to that point. They may be the best thing since sliced bread. I’ll never know. I called them on a Thursday to come on the following Monday at Noon and give me an estimate on replacing my whole HVAC system. Took off work for the appointment. No Call /​No Show. I waited until 5pm before calling them back because I thought maybe I misunderstood and she had said sometime after noon. Nope. They gave me the runaround and the usual «glitch» in the system story. So I asked to reschedule for Wednesday at 2pm. The woman I was speaking with (who was very pleasant) said she’d call me back. Within a few minutes she calls back and tells me that I’m all set for Tuesday at 2pm. I said that I can’t do Tuesday, I wanted Wednesday. She said «oh that will be no problem» and would send out Scott. So again, took work off for the appointment. Again, No Call /​No Show. At that point I wrote them off. Then Thursday morning Scott leaves me a pleasant voicemail saying he was looking forward to meeting me at 2pm. I didn’t bother calling back and letting him know I was at work and no one was home. Not my fault if they can’t coordinate something as simple and straight forward as an Estimate appointment. I figure if they can’t even do that what kind of nightmare would I have to deal with letting them install a system. I’ll take my $ 8000 elsewhere.

Absolutely ridiculous. I scheduled an appt on a Monday for today, a Friday. They gave me a window of 9am-​12pm. I no longer live at this property and am in the process of selling. I took off work today with the intention of running other errands in the afternoon. At 11:50am, a rep calls me and says the plumber is going to be late. I ask how late and they say maybe 30 minutes or so. Basically, up to an hour likely. I told them to forget it. I don’t have time for this nonsense. They pretty much double-​booked me and then the job took longer than expected. They could’ve at least called earlier. You know you wouldn’t have been here in the timeframe an hour ago. Completely unprofessional and inconsiderate of my time. Will not be using again.

Gave an estimate for a job without understanding what would be needed. The estimate was $ 2,300 higher… yes, higher than the other 3 estimates we got. Which one of these is not like the other? Also said our unit was ‘unrepairable’ which wasn’t true… it was, for significantly less. And there was sooooooo much pressure to sign like ‘if you agree now, we can count your service fee toward the final cost. but only if you sign now’. Um… no. I would look elsewhere.

They came out to look at our water heater and told us it was not fixable because the broken part did not exist and we would have to have a new 4000k water heater. However this was NOT TRUE. We found the exact part needed brand specific at Grainger. On top of him lying he also broke the gas control knob and NEVER said a word and left. I would NEVER recommend this company as they are untrustworthy and the service person downright lied.

Hoffman is a top-​notch company that has serviced our HVAC system for many years as well as taking care of our various plumbing needs. Recently we needed plumbing work for a remodel of our house. Having renovation done on a house while living in it is a pain, but when you have great people doing the work, it takes a bit of stress off.
Hoffman is reliable, professional, and fantastic workmanship. I can trust their work is performed the correct way. Mike and Nathan have done a great job today. Mike is truly one of the best! He is so courteous, professional, and a problem solver — a pleasure to have in my home!
Also, several months ago, we had our sewer lines terribly clogged. Don worked so hard to get it all fixed. It was a messy job but Don had a great attitude and very professional!
Plus, whenever I call the office, the office staff is always helpful and very nice!
Would highly recommend Hoffman any time!

We had a pipe burst inside our wall on a Sunday night. Within half an hour of calling the dispatcher, we knew their closest on-​call employee was on his way to our house. Tony showed up within another half an hour. He was courteous, professional and very efficient. The following day, the valve on our master water valve broke (this was not related to the work performed the night before). Again, within an hour of calling, a plumber was at our house, fixing the problem. Mike was also very efficient, courteous and professional. He walked us through the issue and replaced our cheap valve with a much more dependable, easier to use option. I would highly recommend Hoffmann Brothers for whatever plumbing needs you have. I was very impressed.

The serviceman was on time and very courteous. He was fast and efficient. The visit went very smoothly. I have been using Hoffman for many years and they never fail to live up to my expectations.

Had to buy a water heater today… Hoffmann Brothers did an amazing job! Thanks for all the great advice and the quick service! Tony did an amazing job on the install and was very clean and super helpful! Thanks SO MUCH!

I’m on the annual maintenance plan with Hoffman and couldn’t be happier. Before this was a maintenance item we would only think about when there was a problem. Every time an employee shows up at the house they are friendly and courteous… no messes left behind.

We have used them for years and they have always been fairly priced with professional service. They’ve installed a/​c, maintained our furnace and most recently done plumbing work we are very pleased highly recommended.

Charged my landlord 400 dollars for an ac that went out on a Saturday. Guy didn’t have a clue and still didn’t know what was wrong with it when he left. Then he said they would be back on Monday. Nope! Then Wednesday. Nope! Now saying it may take up to 4 hours to work on it lol. So could be around a 1000 just to diagnose not including parts! Don’t waste your time! Rip off!

Just got a new AC unit and coil put in. Semi pricey but comparable to other big companies. Peace of mind though with great warranty on a somewhat smaller and cheaper unit for my tiny house. Quick, professional and courteous. He set up my thermostat program too rather than making me try to figure it out. Definitely will go with them from now on.

If the fix isn’t to add more freon, they can’t get it done. $ 350 later, my a/​c is still not working and they had no solution.

Mike Hickey from Hoffmann Brothers is amazing! I love this guy! He has came out to my house twice and both times done an excellent job taking care of my issues. Mike is knowledgeable and extremely helpful! I’m grateful for his service! Thanks Mike!

We’ve been using Hoffman Brothers for about 10 years. They’ve installed a tankless water heater, an air conditioner, and now more recently a water softening and filtration system. We have a maintenance contract with them for our plumbing as well as our heating and cooling and they make sure we taken care of and inspected as scheduled. Each and every one of their employees has been kind, courteous and professional. I highly recommend them!

Really 2.5 stars and here’s why,
Seem to do good work BUT they have poor customer service. My mom bought a service contract from them, and when she had a part go out shortly after a maintenance checkup, I asked questions about why the problem wasn’t identified during the service visit. I was told that someone would get back to me in a day or two. Weeks later after no call back, I inquired again.
6 months later they called to schedule my mom’s summer service and I happened to answer her phone. I asked why nobody had called me back, and the woman who runs the office apologized and then gave me attitude and got defensive when I asked about the value of the service contract. I had to tell her to stop cutting me off just to finish a sentence, and I was merely asking a few questions; not looking to assign blame. What do I know about heating and cooling? Nothing, and I realize this.
Now I’m shopping around for a new company because my mom shouldn’t have to deal with a company that can’t appreciate a customer’s reasonable concerns.
I’d use them if you must, but definitely shop around and look elsewhere if you have the time.
I’m requesting a refund for my mother and will find her another company to service her home.

I had Hoffman out to bid installation of an HVAC system on my building, nothing terribly complex but certainly not the cheapest possible option, and they basically told me that I wouldn’t be able to afford the system they’d be putting together. I had laid out a pretty straightforward boiler system with DHW/​hydronic heat exchange and a few loops and pumps and what not, and they basically told me the system I had designed was going to cost upwards of $ 45,000. We figured all of the material costs at less than $ 12,000 and probably 7 – 10 days of work for two guys. I’m not a professional engineer, but I’m also not an idiot. :)
Ironic when one of the best-​known HVAC contractors in the city takes an attitude like that, and even more so when a $ 200/​hr. charge goes to a business located in one of the poorest neighborhoods in the city. Way to be champs.