Pizza Hut

This place is the worst. The pizzas are so inconsistent. Delivery times on the weekend can get ridiculous… Over an hour sometimes and I only live a few blocks away. The quality and portion of ingredients have gone downhill. Pizza Hut was my favorite chain pizza joint from childhood all through my 20’s. Now, it’s a last resort.

I rarely write a review that isn’t satisfactory. Call it good judgement in establishment selection of just dumb luck. Whatever the reason, it does not make me feel good to write a bad review — even a subpar score is damaging in my opinion. That said, it really sucks to see such bad service come from an establishment, like a small Pizza Hut location that thrives from local business. Ownership needs to be present in this store.
I ordered two 2-​toppings pizzas — one with double topping, he other with 2 different toppings. The young lady explained to me that she would be charging me $ 1.00 extra for double toppings. I asked why? «I don’t know. I don’t agree with it either. It’s the Pizza Hut ‘system’.» Right. Maybe that is because it doesn’t make sense. So, had I ordered two separate toppings, I wouldn’t be charged more, but the same toppings, I have to pay a surcharge? Right. Okay.
Atop of that, I still made the decision to purchase. I wasted her time picking up the phone, I figured I’d give it a go. I went to check out. Gave her my AMEX number. It declined. There is absolutely nothing wrong with my card. The bank and I both have looked it over and nothing is blocking this transaction from taking place. Maybe she input it wrong, 3x? Or, maybe, just maybe you don’t accept AMEX? «Do you take AMEX?» «I mean, i don’t know. I think we do. Maybe.» I digressed and went to give her a new card. Only to hear her start having a personal conversation with another young man and hang up the phone.
I figured a simple disconnect could have very well taken place. Maybe they were getting busy. So I called back. Repeatedly. The phone was literally hung up again and again. The receiver was answered then hung up. Another time, not answered all together.
I simply wanted to order a pizza. That’s it. And now, I don’t know if we have a pizza coming, or if they’re awaiting payment…
Ownership, I highly recommend getting your tails to this store and fixing your internal team issues. My business is no longer, which means you’re losing business from more than just one customer.

Couldn’t give it 0 stars or I would have! Ordered online and received an email saying my pizza would be delivered in 30 minutes. Almost 2 hours after that promised time a cold pizza showed up with an insincere apology. Needless to say, I won’t be ordering from them again. You would think with all of the competition these days they would strive to be better.

This place is in need of a MAJOR overhaul. I went here against my better judgment earlier in the year to pick up a pizza on the way to my dad’s house. I had to wait an extra 10 mins. when I got there and my pizza was cold and bland. AVOID this location at all costs. I’ve heard many a horror story about this Pizza Hut

The worst customer service ever. Food came cold, we had to give the delivery driver directions up the street. We ordered the spicy boneless wings, there was no sauce on them and the blue cheese dressing we paid extra for was old. The pizza did not have extra cheese, which we paid extra for, was disgusting looking, and cold. I usually do not post anything but this experience was soooo bad we actually took the food back to them because the manager had the worst attitude on the phone we had to see her in person. She had an even worse attitude in person. It was shameful. She ignored our complaints, and told us this is how we make this food. Well guess what, she went and threw that food that they delivered us in the trash where it belonged! When did customer service disapear?

It’s Pizza Hut, we had a coupon. I have no excuses.
They had a special offer, a large 3 Topping Pizza and an 8 piece order of chicken wings for $ 16.99. We thought this would be a nice treat while we watched the SAG Awards. Of course, those actors were dining on much better food as they handed out their trophies.
When we called to order we were informed all they only had thin crust and pan pizza available. What? Are you shocked as much as I am? How can any pizza place be out of hand tossed crust? We were disappointed, but still placed our order for a thin crust with Italian Sausage, Green Pepper and Onion.
Ordering our chicken wings was a big deal. Not having ordered from Wing Street before, I had no idea there were so many different types of wings. We had to decide if we wanted boneless, bone-​in or traditional. I was so confused, I had to ask for clarification on bone-​in and traditional. Wouldn’t a bone-​in be traditional? Oh no, a bone-​in is breaded and traditional is not. We went with traditional in buffalo sauce.
Since we live in a neighborhood that has so many pizza joints within driving distance, I always opt for carryout. I may have to get out of the house and drive, but I get my food faster. When we arrived here, outside the employee door some of the employees were experiencing some, «sister drama». Their loud voices, spurting out profanities is not the first thing a new customer wants to see and hear.
Once inside the counter staff was friendly and very helpful. At this time we noticed different levels of hotness for the buffalo wings. We quickly asked which level we ordered and they said the hottest. Again, quickly we asked if ours had not been sauced if we could drop it a notch. Ours had been tossed, but they had an order after ours that had not. They quickly tossed them in the next level down and gave the next order ours. Talk about perfect timing.
I liked that when they brought our pizza out, that they lifted the lid to show us our order. For me that is taking customer service to the next level.
Once home, the wings were a sad excuse of chicken wings. They were tiny, tiny. If I didn’t know better, I swear they were from baby chicks because they were that small.
The sauce was bland, perhaps we should have stuck with the Extreme. The pizza was just okay. I did like the way they chopped the green pepper and onion. They were larger pieces and not diced like so many other pizza joints. I’m still miffed that they didn’t have hand tossed crust.

Do not order from here! Extremely slow, skimp on the toppings, and I found a hair baked into my pizza. Do the cooks not wear hairnets?