Holiday Inn Express & Suites Eugene/Springfield-East

It was nice surprise to find such a nice, large, clean room and it was very quiet.
Overslept and missed breakfast so not sure how good it was or not as we missed it. I would recommend this hotel and stay again if we needed to stay in Springfield. Close by freeway, restaurants, banks, gas stations, liquor store, Urgent care and Riverbend Hospital. The mall isn’t too far away either. On the bus line of that’s needed. Hop Valley Brewery is just next door to it.

Location, staff, services, room, breakfast buffet… everything was awesome! We spent just few bucks more to get 2 bed suit room and I’m happy we did that, since we were with 2 toddlers and a dog. I thought it was so sweet that they gave our dog a «welcome treat bag» which had a dog toy, treats etc. I would recommend this place to everyone and will definitely come back in the future.

Nice experience. The host, niko, went out of his way to help my family plan our day in eugene. The cleaning staff was also very friendly. The rooms are clean and spacious. No complaints and would recommend

Friendly staff in a tired building. The fire alarm sounded at 4:30am. While the alarm is not the fault of anyone (Drywall dust on a heater in a room under renovation triggered the alarm.) the staff seemed unprepared for a false alarm. No direction or «all clear». Some folks left their rooms, others stayed in. Not the best emergency response. Glad it was just a drill. Limited tv stations and frequent dropped signals (ditto for the wifi). Not a big deal, but frustrating when your kids are excited to watch tv. Smaller rooms as is typical for the age of the hotel. Mini fridge yes, but no microwave. That’s odd.
Good stuff: Great breakfast. Nice pool. Super comfy mattresses. Pleasant dining area. Very easy access to I-​5, but not much road noise.
Lots of dogs! This is either a pro or a con depending upon how you feel about dogs. Two nice ones followed my daughter back to our room because she had a plate of bacon.

The entire staff was friendly, courteous, and professional. The breakfast has a large assortment of different foods and was quite good. I accidentally left my charger after checking out & called back to see if the maid service had come across it. They had it waiting at the front desk for me to come and pick up. I really appreciated that considering I would have to buy at new one if they had not found it. Very pleased with my stay!

I stayed their for three nights and it was a great stay. The room and bathroom where very clean. The customer service was great and the breakfast they have is like all the other hotels but what sets them apart is their food is fresh and the dinning area was clean. I would most definitely stay there again.

100% fine. Exactly what I’d expect from a Holiday Inn Express of it’s vintage (this is not a newer building). The newer-​built Holiday Inn 1 block away is a much nicer stay for a few extra bucks (it’s often only a $ 10 difference and VERY worth it).

Rooms are fine, comfortable bed lots of pillows. Only downside is parking is built for compact cars a truck will encroach on 2 – 3 spaces they need spaces for all vehicles. I really don’t want door dings.
We’ve stayed here several times always been a good stay.

Room seemed ok except for smells from bathroom and bathtub floor was not clean. Easy access from freeway and breakfast included.

On our drive back to Cali from Wa, we decided to stay the night and continue our journey in the morning. Julie at the front desk graciously helped me secure a room for a late arrival, and she accomidated my request for a room without any guest below us. Lastly, the breakfast. This is what made me select this hotel. Yes, the cost per night was more than alot of other places in the surrounding area, however, the price incl a full buffet (oatmeal, egg omelet, toast, sausage, pancake machine, biscuits and gravy, juices and coffee, etc) which was what swayed me to stay here. Beds were comfortable, nicely sized bathroom, and amenities include free wifi and bath and body toiletries. There’s a refrigerator in the room as well. I would stay again…

My mother and I stayed the night here and it was a decent hotel. The staff was friendly and the air conditioner in the room was relatively quiet. Beyond that, we were able to just turn off the A/​C and open the window overnight and that kept the temperature comfortable. The building isn’t that close to the freeway, so we didn’t get any major road noise. This hotel is conveniently located and the morning breakfast they offer (included in the room rate) had really nice variety and flavorful food. I pressed a button on a machine and a minute later two pancakes came out! Amazing! To drink they had individual sized milks, chocolate milks, they had a juice dispenser and, of course, coffee. Cold cereal, instant oatmeal, bagels, bread, english muffins, delicious cinnamon rolls (only get one if they’ve been heated up all the way — when they first put them out their cool and don’t taste so good because the flavors haven’t all melted together yet).
I thought my bed felt pretty hard, but I slept okay. I appreciated the generous amount of pillows, the easy access to the internet and the tidy bathroom. I would not mind staying here again on a future trip.
PS One last thing, I always check the elevator inspection report and this location just posts a sign to ask the front desk. I’m not going to ask for it, so now I just feel frustrated that I can’t easily see if they’re current on inspections or not. It’s pretty rare that I find an elevator inspection report that is current. Deliberately not posting it just makes me suspicious. Besides, this hotel doesn’t appear to have many elevators (do they even have more than one?) It would be very easy to keep the current report in the elevator itself. Okay rant over.

There are four things we look for in a hotel: comfort, cleanliness, convenience and customer service. This hotel maxed out on all four.
Absolutely excellent customer service-​from welcome & check in, recommendations for grocery shopping, through breakfast service and check out.
Beds and pillows so comfortable, as was the reading chair. Great lighting. Super quiet in back of hotel with a leafed out tree just outside the operable window.
Very convenient location and easy to get to from freeway. Close to
We are frequent Holiday Inn guests and this particular property exceeded our high expectations. Thank you to all.

Nice and quiet. Very helpful staff. Stayed here while my daughter was on a recruiting visit to the U of O. Its a pretty average hotel nothing that stood out except the very large dogs that were staying there too.

Staff were great. Room was fine.

This hotel had good points and bad points. The staff was really friendly and welcoming. It was very clean and comfortable. They had a nice lounge area The breakfast was ok, not too many healthy options but better than anticipated. They had a really awesome pancake making machine! I want one for my house. hehe The location was right off a busy street so the room was loud at night when we opened the window but it was right next to some restaurants. Some even within walking distance. The room was spacious but the curtains didn’t close so we had a *lovely* view of the Outback Steakhouse and Jack In The Box signs all night. Would I stay here again. Yes. It was a nice stop on the way to California.

BOTTOM LINE: On a scale of five stars, the staff here get six. And it is service, not the room or amenities, that puts the average above three stars.
Top notch service experience from calling for reservations through check in through check out the next day. They made us feel as if they wanted us to come be their customers and then were glad we were. Bravo to the manager on duty, Sean, and his team!
SEEMS LIKE A ONE NIGHT ONLY PLACE TO US: We needed to stay just one night overnight in Springfield and it was a combination of Unilocal reviews, convenient just off freeeway location, the fact that this was a newish hotel and previous experience with the brand that made us choose this HIE.
But definitely some cons at this location for the building itself that made us glad we were only staying one night. We’d stay here again. But only for one night not multiples. For multiples we’ll look elsewhere.
DRAWBACKS:
1) Biggest flaw for us was the standard King rooms lacked a fridge. We don’t even care if there is a microwave in room but a fridge, we miss. For $ 100 and up per night, seems there should be one.
2) The rooms were dark for paint colors and carpet and to exacerbate that, they were poorly lit.
3) Rooms with odd numbers front to Beltway highway /​road with considerable noise. Rooms with even numbers face parking lot with coming and going noise. Really no sort of private room options on site.
GOOD THINGS:
1) The friendly and professional staff — can’t say it enough for how great they were.
2) Thoughtful touch, there were bananas out in the breakfast room at 8:30pm which came in very handy for hungry family members traveling with us.
3) Sparkling clean everhwhere.
4) Rooms seemed a bit larger than most on HIE properites.
5) Very convenient location for freeway access and to get into Eugene.
6) Free wifi and flat screen TVs.
«HMMMMMM» ITEM: Pets are allowed in some rooms here, as in the one two doors down from us which housed a cute dog and her owners. Some folks, prefer not to stay in rooms that have had pets present. Me included. (Unless it was MY pet in the days when I had a cat and a dog. :-)) So know when you make your reservations to ask for one of the NO PETS rooms if you have allergies or are otherwise averse.
ACCESS COMMENT: For my Unilocal friends and others who use wheelchairs or travel with friends and family members who do… this entire property seemed nicely accessible to me — all of the common spaces looked barrier free. Didn’t look at the accessible rooms, but they have several.
TIP: This is located among many fast food type restaurants. Ugh. But it is only a short drive from Springfield into Eugene where you’ll find lots of good food options. Also, the Oakway Mall, home to stores like Nike and Pottery Barn is just about five miles away.

I visit Springfield/​Eugene annually for business and stayed in this hotel last week. I was very pleased with the both the room and staff. The first room I checked into had a faint smell of chlorine. I believe it was right over the pool and the fan was sucking in the odor so I asked for another room. The staff was very accommodating and immediately relocated me with no questions asked. Other than this slight initial inconvenience I was very happy with my stay and would definitely recommend this hotel to anyone staying in the Springfield/​Eugene area.

Okay, need to update! For 2 reasons:
1.) After leaving this rather fab Holiday Inn Express, we treked our way up to Bellevue, WA and stayed two nights at a Days Inn. Absolutely the most horrific experience of my life at a hotel. Eck. That made this place look like a five star resort! Needs to be upped a star, big time.
2.) On our way down from Canada, we decided to spend the night once more at this fine establishment. Disregard my one complaint about the curtains! Silly me. The thick curtains were hiding behind the sheer wispy white ones! Whooooo! Curtains! An extra star for that. Fabzrs!