Holiday Inn Eugene – Springfield

Great place to stop. Exceptional service, dog friendly, a restaurant next to the lobby, and right off the freeway.

Staff were a bit apprehensive and unhelpful last night when we checked in. Very sketchy parking lot out back with car break in signs posted everywhere, so bring your things in. The hotel is nice, but a bit overpriced.

I had an Ok stay overall. I’m giving it two stars because I found blood on the toilet seat and long hair all over in the bathroom. Makes me wonder how clean this place actually is

I was very impressed by this hotel.
The Front Desk staff is very friendly and highly accommodating, particularly Ashley.
My room was in top notch condition — both very clean and contemporary décor.
I enjoyed the Bath & Body Works Coconut Lime Verbena toiletries too!
My bed came complete with a set of both soft and firm pillows — nice to have an option, or combination!
If you forget to buy bottles of water or snacks for your room and don’t have time to run out to a local market, there are vending and ice machines on each floor.
Though I didn’t need to utilize them this trip, the mini fridge and microwave would make saving/​reheating leftovers convenient.
One of the most valuable aspects of my stay with them was the free airport shuttle to EUG. It runs periodically (not on demand), but is timed fairly close to check-​out/​check-​in times. It saved me money, time, and planning headaches.
Should my travels take me to Eugene again in the future, I’d definitely book my room here at the Holiday Inn on Kruse Way!

With one terrible customer service exception this place is hands down one of the best hotels I’ve ever stayed in. It would’ve have a solid 5 star if not for one bad experience. The exception is coming; but first:
The room was spacious, clean, and very nice. Comfortable lounge chair, cute décor, and an extremely comfortable bed! It was very modern. Rooms has a microwave and fridge as well.
They allow and love pets! For a flat $ 20 my pooch got to live it up. She was allowed to sit at the bar with me. The front desk always baby talked her and gave her treats. The grounds had areas for dogs with bags available for clean up.
While I didn’t eat or use room service for food, the bar had a decent selection and the bartenders were very friendly, welcoming, and had a heavy hand. Pricing was good.
Parking was great and well lit, and the hotel is close to many restaurants.
The staff were all (with the below exception) AWESOME. Always smiling, always helpful, and always engaging. Every morning was «good morning!» Every night was «do you need anything before you head up?». They were genuinely friendly and happy people. Superb.
Now the exception: Victoria is her name. She is the manager of the house keeping. I left behind a few small items. When I stopped after work the evening of check out to pick them up the very friendly front desk told me that while house keeping was gone for the night, they could ship my items to me. I specially asked if I’d be charged since hotels typically do– and I live about 5 hours away. She said no– because I was there and they couldn’t access my items they’d ship for free. Victoria calls me the next day to ask my address, and a credit card. I let her know what the front desk told me about waving shipping. I was then lectured on how the front desk was wrong, they weren’t HER associates and therefore not her problem, and no matter what I’d be charged if I wanted my items back. I very bluntly let her know what good customer service looks like and what shit service sounds like– and how as a company there needs to be some accountability. I was again lectured (emphasis on lecture and snotty superior attitude) that I would get charged. So I let her know we need to get upper
Management involved. Business owner to business owner– if you mess up own it. Train your staff so it doesn’t happen again, but own it to the customer and take care of the problem. A solution was eventually reached when the GM said they’d cover shipping– but it took a snotty conversation and some BS to get there.
Should you stay? As long as you don’t have to deal with Victoria I’d say absolutely. Someone needs to train Vicotria and what customer service looks like though, or move her to a department that doesn’t deal with customers… I would’ve given 2 starts given this experience, but everything and everyone else were so awesome the hotel deserves to be recognized.

Super clean. Comfortable beds. Nice showers. Friendly staff. Easy check-​ins and outs. Walking distance to gas stations, restaurants, the mall, and even a local brew pub! They gave me free shuttle service to and from the nearby hospital my Dad was staying at as well!!! Huge plus! Thank you!

Very clean, comfortable and easy access.
In room coffee was great, linen like new and good quality, friendly staff. Made reservations on Priceline last minute deal, got room for half price, very happy
I would pay full price for this room next time if I had to

I booked an executive suit in advance and paid the price for an executive suite. Imaguney surpise when my family and I checked in and were given keys to a standard suite and charged executive suite prices. When I contacted the front desk they explained that the room I booked and paid for was not available but that the standard room the put me in was «nice» so I should be ok with paying the higher price.
In short, the staff was surly, unhelpful, and patently insulting. I often stay at this hotel but will never do so again.

We were in town for a wedding. Full breakfast off the menu instead of buffet. Free parking. Too much air freshner. Burnt out bulb in lamp. But those are minimal complaints. Big room, great pillows, comfy bed. Bar in lobby is a nice addition. Fridge & microwave. Pretty much everything you could want.

We stopped here on a road trip up the west coast. I booked on Hotwire Secret Rate and got a really good deal. The hotel was very clean and nice, the staff was friendly and the beds were totally awesome! We even joked that the beds felt like sleeping on a cheesecake. Our room even had a mini fridge and microwave! My only complaints would be 1. The fitness center, way too small and not enough equipment to get an actual workout and 2. For the price of the hotel they should offer some type of complimentary breakfast or coffee in the morning.

No breakfast, small gym with no strength training equipment, and a slow elevator. Other than that the rooms are nice.

Decent hotel. Pet friendly. Comply bed. Flat screen tv. Good sized room. Good rate (Expedia). Keurig coffee, microwave and fridge in room. Great friendly staff but bad restaurant. Will likely try another hotel in area on future trips through!

I recently stayed here when I had an early flight out of Eugene and was really happy with my choice– it’s clean, well decorated /​up to date, the staff are friendly, the price is reasonable and it’s close to the freeway. I’d stay there again.

Nice hotel! Pretty good location. Bed was comfortable! I love it when I come to Oregon, it smells like Pine Trees the whole time! I will return to this hotel again!

We might have considered Holiday Inn on more stops during our week-​long road trip. However, we have two goals when traveling: good price and a sense of the local flavor. A Holiday Inn will never give you the latter. They might give you the former. In planning our trip, this was the only location where the Holiday Inn was remotely competitive to the price we were looking to pay. Further, this location was only one of two on our trip where we were just passing through, and didn’t much care for whether local flavor would be achieved. Especially since we were on our way home, tired, and starting not to care anymore.
I had reservations for two days later than when we actually stayed there. We had figured out how tired we really were and wanted to cut our trip short. I called them to see if we could move up our reservation. At first the woman on the phone said, «no, it’s pre-​paid. I’ll be happy to add a day for you!» Ummm, what? There’s really NOTHING you can do? I am sure she looked at the account and noticed my husband was a rewards member. «Oh, let me see if I can do something.» Magically, she was able to switch our reservation with no penalty.
When we arrived, we were grateful they were the Holiday Inn, because it doesn’t matter when we arrive, as it might at other places. We did arrive late, and got right in. Our room was the biggest of all of them on the trip. Better construction. Cleaner. No issues with the room at all. My husband even said as we were getting into the room, «I’d almost forgotten what a good hotel could be!» We were all quite happy and quite comfortable. Slept well. There is something to be said for homogenized décor, because the expected level of service is homogenized too. But I wouldn’t want to make a career out of traveling from one hotel to the next without really knowing what city I’m in.
So if we happened this way again, we’d probably stay here again. If I’m in some other city or town I don’t care much about, I will look up Holiday Inn then too. Especially if the price is in the budget.

This hotel was set away from the street, which is generally hard to find. I loved that it was quiet. I had a room that was facing the back parking lot, which was even better. The hotel was the pro and Springfield was the con as Eugene was the attraction and reason for my trip. My key card didn’t work to get in the business center or the fitness center, and instead of asking for them to fix it, I just didn’t go to those places. The cable had extremely limited channels, which was kind of boring. They had free wifi. The staff was most friendly when one entered or exited the hotel from the front but they didn’t acknowledge me when I went in or out the back door.
The menu for the hotel restaurant did not have anything for someone with Celiac Disease and/​or other food allergies, which meant I had to go out to restaurants that were knowledgeable and progressive so I didn’t get ill. I would think for a large hotel chain like Holiday Inn that they would at least have some sort of language in the hotel menu that their staff has been trained in how to prevent cross-​contamination with gluten, and they could provide a Celiac-​friendly and/​or other allergies-​free meal for a hotel guest. It seemed all their food offerings included the Standard American Diet (SAD) of wheat/​gluten, dairy/​eggs, sugar, meat, non-​organic fruits/​vegetables, etc. It would have been cool to see something I could eat, but it’s also good that Eugene was only 1.5 miles away from the hotel where there are more than enough choices for me to dine safely. If you are a gluten-​free traveler in this situation I would say avoid Springfield altogether and focus on Eugene’s offerings. My favorite places this trip were Tasty Thai in South Eugene and Pure in the 5^th Street Market. They can both accommodate someone with Celiac Disease and I didn’t experience any cross-​contamination at either place.
All of their personal care products offered (Shampoo, lotion, etc.) were made of Citrus, to which I am allergic. Citrus seemed like a weird choice for something like that as it always makes the top 10 on the list of common allergies (along with wheat, dairy, soy, etc.). I brought my own hypo-​allergenic products that were safe for me, just as I brought my own Celiac-​friendly and other allergy-​free food. Speaking of citrus, the water they provided in the hotel had visible lemons in it, so I never touched it because it would have caused an allergic reaction.
Still, this hotel was beautiful. The rooms were very nice, had a mini fridge, microwave, bad coffee was provided (or I didn’t like it), and they had a lot of offerings at the hotel if one was interested in them. Usually my first night at a hotel isn’t very good but my first night here I slept for 9 hours in a row, which was much needed and appreciated. More nice touches included the choice of Firm/​Soft pillows on each bed and that I could black out the room by the window curtains. I used Priceline and got a great deal, which I would try to get that same deal again.

Driving through used Priceline and to our surprise it was a great experience! Great service, updated — clean room! Would deffinately return!

Recently attended a conference here and I was pleasantly surprised at the quality of the rooms and the food served by catering.
The room was large, clean, and well equipped for multimedia presentations. There was water on all the tables and they provided pens and note pads for us. The water was refilled pretty regularly, which was nice. Plus we were given a code for Wifi so that everyone had access.
The bathroom facilities were clean and well kept.
The catering was very good. Everything was fresh, well stocked, and delicious. Overall, I would definitely recommend this place for your meeting needs.

I work as an admin for a local non-​profit group, and we held a board meeting at this facility. This review will be of the board meeting room /​functional meeting space, as I did not overnight in the facility.
The meeting room was ready and set up for our group prior to my arrival — which, believe it or not, is rare. Usually facilities are scrambling to set up.
They provided ice water, decaf/​regular coffee and tea … nice pens, pads of paper and a placemat that was thick and nice to write on.
Their board room seats 12, we had 13. plenty of room.
Plugs in the center of the table allow for multiple laptops.
Room is soundproof!
Audio visual equipment is in place although we didn’t use it — it looks like it’s simple to use.
They also had a write on /​wipe off board with markers ready for us.
Several board members and myself ordered lunch. There was an error on the menu and how one of the salads is actually prepared, however, once pointed out, our host graciously returned to the kitchen to add the missing ingredients. And, although the salads were on the spendy side ($ 16.40 including gratuity), they were fresh and looked to be made of highest quality ingredients. Lunch also included cheesecake, which was a surprise.
Overall, I am very pleased with the professionalism and friendliness of their staff — normally, I encounter one or the other.
We have a 100 person banquet scheduled for this facility this fall –be on the lookout for another review.

So, my brother, his wife and my niece stayed here last weekend while they were in town for the Eugene Marathon (my brother posted a PR!). Although we didn’t sleep here, Ms. K and I did spend a great deal of time in the lobby and my brother and sister-in-law’s room hanging out.
This presents as a new (er) building. It’s pretty freaking huge (six stories?). The lobby is big and spacious, with a number of places to relax and/​or wait for others. There is a restaurant on the first floor – didn’t try it, but the smells were enticing.
The front desk staff were very nice and helpful. I asked if it would be all right if I parked my car there for the day (even though I was a non-​guest), so we could all go downtown for the Marathon together (instead of having to take two cars). The guy said it was no problem, wouldn’t be towed, etc., etc.
Very nice accommodations and a friendly and helpful staff.