GuestHouse Inn & Suites Eugene/Springfield

I did not make a reservation, but just stopped by on my way to California and the person working that night gave me the rate. It was acceptable. I had read that it was a pet friendly hotel so I decided to take the room. She processed my credit card then asked me if I had any pets. I told her yes and she said it would be an extra $ 25. I told her that am declining to pay that much and she said ok. I made sure to ask her to make sure that my credit card was not charged and she said that I would not be charged. Well when my credit card statement came I was charged. I thought, no problem I will just call the manager and they will reverse the charges. No, they have refused! The manager Bridgette told me that there was a 24 hr cancellation policy. I kept telling her that I had made no reservation. In the end she hung up on me after being rude. And no reversed charge!

Horrible motel. Staff/​housekeepers were all there eating breakfast and there were no eggs left, no fruit or milk. Only had sausage links left, no bread or muffins — nuttin.
Beds were jiggly, bad nights sleep.

The name has changed to GuestHouse Inn. Staff is nice, but you get what you pay for here. Rooms seem clean, but have lingering musty odor. Carpets are stained. Looks like a paint job spiffed up the place a little. Depressed atmosphere — tawdry.
We won’ the staying here again.

Stayed here for 4 days. Did not have any occasion to interact with the staff much except at check in and she wasn’t very forthcoming with info. It’s an older motel, stains on the carpet but tidy. The bathroom seemed to be updated. It’s in a good location with several food locations all around. The one major drawback — NO RELIABLE WIFI. It was absolutely horrible so if you are traveling On business and need it beware. I of course ducked into Elmer’s and while eating used theirs. The is a last resort place. It’s a bit overpriced for what you get.

CAUTION — This hotel is no longer branded as a Shilo Inn. It is now called Hotel Eugene-​Springfield some type of independent hotel and boy does it show. One star cause their is nothing lower
I have never used Unilocal before but was compelled to create an account just for this experience.
First off I am no hotel snob bit I want good value for my money. I read other reviews of nightly rates in the $ 50 – 70 range. Our nightly rate was $ 130 with taxes etc. WTF. This is a sub $ 80 a night place at best.
Upon arrival I noted the disrepair of the place. Paint chipping and cracking. We entered what is the lobby and saw the same sign about the remodel. My take on this is they don’t have enough money to finish. The lobby is so small it shouldn’t take over 2 months (based on date of someone else’s review)
We waited at the counter for what seemed like 2 – 3 minutes for the employee to say something to us. I finally spoke up and said «Hi how are you» and was greeted with «I’ll be right with you»
We finished check in and to my surprise we were issued 2 keys. Wow I can’t even remember the last time I got a hotel key. At least 12+ years ago. Again not a good sign.
Upon walking the halls I noticed all the baseboard trim was missing creating a very unfinished look. The room was very small with our two beds. The side I sleep on was so close to the wall I barely had room to squeeze by. I am 5’11″ at 170lbs
The room was nothing to write home about. Pillow was flat and only one. Outdated items. The bed had the typical wear of a 0 year old mattress. I kept rolling to the middle cause it was not flat
All the other bad reviews are spot on. Stained carpet ripped carpet look of being in kept and old wifi wires running along the halls to a router hanging by a nail. Breakfast was OK but milk and juice in a pitcher in ice oatmeal in a crock pot waffles pre made and stored under a cake cover to get cold
My recommendation is to skip this place and keep looking unless this is a last resort. I noticed several other hotels within a couple of blocks of this location that are national chains that will be similar in price and 10x better
I hope this helps others to not over pay for this place unless all other locations are booked solid. Run don’t walk from this place.

Oh, where to begin. Affordable excellence ended in the 80’s which is also probably the last time this hotel has been cleaned. So many stains on the hallway carpets we considered dedicating a Facebook page to them. Mysterious large red stain at our door not very welcoming. We are on night three and our room has yet to be cleaned. Excuse for night one «the door was dead bolted» even though we were gone at 6:30am, excuse for night two «you had personal belongings on the bed» our PILLOWS were on the bed. Man clearly on some illegal substances roaming the halls. Chipped wood, broken glass, dill pickle smell… I’m sure you get the picture by now. Run. Don’t walk. Only gave it a star because 0 stars was not an option. *Update: our toilet stopped working on the last night, they came to «fix» it but it still didn’t work. Four girls, no toilet, not pretty. No apologies or compensation from hotel.

Booked Shiloh inn at last minute from airport. They were kind and said that they provided a free shuttle. Showed up twenty minutes later drove me to the inn. I wasn’t expecting much for $ 60. Wasn’t much, only problem was in the morning when they informed me that the shuttle was only one way. $ 40 cab fare back to the airport

WHAT A DUMP! We stopped at this Shilo Inn on a recent trip to the Oregon Coast. This trip is probably the last trip my mother will be able to go on due to cancer and age. When we arrived, there was no one at the front desk. I waited for almost 30 minutes before someone finally came to the front. We tried to call the hotel main phone and it rang and rang. I rang the bell on the desk howver, no one came. When the gal finally came to the desk, she apologized and advised that she was the only one there for the entire property! How totally unsafe for her AND the guests there!
Anyway, we had booked and paid for the room through Travelocity. My credit card had already been charged for the room however the front desk clerk wasted no time in charging my card again! When I asked about the charge, I was lied to and told that those charges were for «incidentals» and it would be refunded when we checked out. Come to find out about it, I was charged for the room again in case Travelocity didn’t pay them for the room less their booking fees! It took almost a week to get those charges reversed!
When we got into the room around midnight, we discovered that the room was FILTHY. I even took pictures of the stained upholstered chairs because they were so bad. At least the bed appeared to be clean and because my mother was exhausted from traveling all day, we chose to go to sleep. I complained in the morning however the front desk personnel were not willing to discuss anything as the room had already been paid for and they weren’t going to take any responsibility.
I contacted the owner who offered a free nights stay at one of his other properties in Ocean Shores or Salt Lake City. I advised him I wasn’t able to travel at this time because of my mother’s illness and the need to be close to her medical team. I asked him for a refund or a partial refund and he just got nasty and accused me of blackmailing him!
I realize that Shilo Inn’s are not 5 star hotels however I expect someone to meet me at check in promptly and a clean room. This place was worse than the «no tell motels» you find in the seedy sections of town when it came to cleanliness and service. I would recommend that people just keep moving down the road to a place that at least takes pride in cleanliness, if not customer service. I will never stay in a Shilo Inn again.

For $ 52 a night it was a bargain! Clean rooms, nice TV, safe area and a good breakfast for two. The rooms are not newly remodeled but it was a nice room (remember its a Inn not a 5 star hotel). Breakfast was delicious — Belgium Waffles, biscuits and gravy. Yogurt and really good coffee with flavored creamer. Not my favorite place to stay but for a night well worth it.

I ended up staying at the shilo because it was one of the only hotels available. The place is very outdated, as soon as you come in the room reeks of pee, and we finally got our room cleaned after the third day that I went to the front desk and ask in person. The only good thing was that the bed was comfortable everything else sucked. I definately will not be coming back to this place!

Read the earlier reviews and was a little bit nervous but we were pretty satisfied here. We arrived late in the night but there was someone at the desk to check us in with no problem. The property still uses an old-​fashioned key! The rooms are a little small but the beds are comfortable and the pillows were nice fluffy and firm. Everything looked quite clean-​no funny smells, AC works, big flat screen TV. Free Wi-​Fi — I’m getting a pretty good signal right now. Toiletries included shampoo and conditioner (no body moisturizer) There is a continental complimentary in the morning. BEST OF ALL, THEY HAVE BLACKOUT CURTAINS!
No fridge or microwave in the room, BTW but there is a restaurant attached to the motel and a Shari’s restaurant across the street. Complimentary breakfast in the morning included yogurt, make your own waffles, biscuits and gravy, fruit, packaged oatmeal, assorted beverages– pretty good for free. Looks like they may allow pets because I saw a jar full of dog biscuits at the check in counter.
For the price, it was great. Just remember it’s a 2 star motel, not the hotel!

The place looks outdated and old. The room is clean. It is quiet. The wifi works, but the AC does not work very well. They have enough electrical outlets. Ample indoor lighting. They use blackout curtains in my room. They gave me a key for my room, not a card key. The toilet seat was wobbly and in disrepair.

Outdated, they have a sandwich board «excuse our mess while we remodel», that sign looks like its been there for a while. The rooms are fairly clean, but ours smelled of smoke, even though it was a non-​smoking room. The hot water was non-​existent at times.

This hotel was horrible. They were overbooked for the Eugine marathon and check in took almost two hours as everyone stood in line waiting while the rooms were being cleaned well into the evening. When we finally did get to our room I noticed a terrible smell in the hallway area. The room was cleaned but the floors were sticky and the bathroom was still dirty. The staff was completely unprepared for the number of people. Only two people working at the front desk trying to serve hundreds. Poor management at this hotel led to a terrible experience. There are plenty of other places to stay in Eugine and I’ll make sure to never stay here again.

I have stayed at this location before and forgot just how dated it is. This Shilo definitely needs a major facelift. The location is convenient and it does have a full restaurant, bar, pool (no hot tub), free Wifi, etc., but the rooms really need to be updated with modern everything, a fresh coat of paint, new carpet, etc. It’s really hard to tell if the rooms are even clean enough because everything is so old. I will say that the King Suite that I had was roomy but for the price, I really was unimpressed. The staff was efficient enough and the complimentary breakfast did offer some good options, but terrible coffee. Overall, just an average hotel in need of renovation.

What should a review at a hotel REALLY be about? For me it’s all about clean rooms, decent beds, excellent friendly service, no paper thin walls, and perks are extra. If you’re like me you will like this place.
I always laugh when I read hotel reviews and the person gives the place low stars because they don’t have hair dryer, organic food at the FREE breakfast, or other things most of the world could care less about. For those people I say… really? I’ve seen a woman give this place a low star because she left her «one of a kind» pillowcase and told them to ship it then gets mad because it was $ 20?! Quick name me any hotel that would willing go through all that… I saw another person on a duplicate entry for this place get mad about simple stuff where the word pretentious came to mind. Listen… like my other hotel reviews I care about what most do and this place passes the eye test. Clean rooms, check. No paper thin walls, check. Friendly staff, check. Decent beds, check. Good location, check. The bed I slept in way better than the last Shilo Inn so an extra star for that. The staff even told me about a discount I didn’t know about and was able to get the room for cheaper than I thought! They also allow pets and the bar and grill next door even delivers hot food right to your door so you can avoid fast food for no fee! (although come on… break off a tip at least please) My room was right by the door and vending machines which is usually precursor for a rough nights sleep and I never woke up once since I didn’t hear anything.
Overall, I’ve stayed at two Shilo Inn’s and while the first place my friends bed was decent but mines was not to my liking overall you cannot go wrong staying at this chain. If you’re someone who has high standards where you want to feel like a princess then stay somewhere with princess price rates. However, if you’re like the rest of us on a recession budget and don’t have over the top requests you will be happy with getting a quality room at a fair price.

We paid $ 50 a night per room, during our Seattle move. I will say this is by far the nicest place I’ve ever stayed in the bargain hotel type place. I would happily stay here again, in fact I look forward to it.

1.5 stars? Come on, this place isn’t THAT bad. I was put here by the head coach for one night, then moved to the new swanky Hilton Garden Inn across the street. I was expecting something much worse than what I got though. The room was clean, didn’t smell like rotting various materials, and there were no «bugaboos». Maybe I got a «good» room or something, but it really wasn’t that bad. The furniture was a bit out dated, something of a Saved by the Bell era décor, and the room just looked old and worn out. I did laugh at the lobby though, reminded me of walking into the Wild West or something. I expected to see swinging wooden doors or something. I didn’t try the breakfast, but it looked lame, so I didn’t waste my time. Hard boiled eggs and old hotel don’t mix in my book. If I were in the area, I’d probably stay here again, it’s cheap and clean.

This is the ONLY room where we can get an appointment, it was, BECAUSE it was the only place left in town!
Let me count the ways, why this place sucks.
1. The sink is too low. I’m 1″ over 5′ and I have to spread my legs and bend down to get to the faucet. I’m not using the cups, one I don’t know how clean they are. I’ve seen how Marriott housekeepers (TV investigation on hotels) use dirty towels to wipe glasses clean, ever since that episode, I have become paranoid.
2. The toilet after flushing goes on & on. I’ve blow-​dried my hair and finished brushing my teeth, and the toilet was still running & noisy at that.
3. The fridge, this one has a fridge, is noisy as well. I was trying to sleep, and I thought I heard clapping noises outside my door. It was the sound of the cooler from the fridge, like a ‘clapping sound’ on & off, mostly on. More like ‘click-​clock-​clock’ over & over. I’d disconnect the darn thing, but I didn’t know how!
4. The floors were bumpy, uneven, sinking (?) feeling. We’re on the 2^nd level.
5. The couch was stained in several places. Did someone peed on it, or what?
6. Even the hallway stairs were stained & worn out.
It’s time to do some remodeling, Shilo!
BTW: Bring your own shampoo & lotion, and there’s no sewing kit.
A positive. The pillow I have is like mine @ home. But they have softer ones, too and dh likes those!
Update: Hubby & I both had a total of about 4 hours sleep!

Is there a zero star option for hotels that give away your credit card information? On a long drive back to the bay area after a great visit to Portland, my husband and I decided to grab an inexpensive room for the night to recharge. Front desk staff was friendly, especially considering they have to deal with homeless clientele stopping in for a room, trying to negotiate low rates — yikes!
Anyhow, we proceeded to go into our not so clean room that smelled like smoke (how about that 100% smoke free policy!!). We got a decent nights sleep and groggy as we may have been, got up bright and early to make the trek home. We grabbed some cereal and fruit for the road from the complimentary breakfast buffet (not so bad, going for 3 stars still) and hit the road.
About 40 miles into the drive I realized that I left behind a pillow. Thinking, no big deal, this must happen all of the time, I call the hotel and ask if they can just remove the pillowcase, which as cheap and ikea as it is, matches our guest bedding, and ship it to us via snail mail — explaining to just toss or donate the pillow as it would be silly to ship. The staff at the desk said no problem, confirmed it would be no more than a couple of dollars and asked if they (shilo inn) could just use my credit card. I figured a couple bucks to ship a pillow case is better than a painful trip to ikea, so sure.
Much to my surprise, I log onto my visa account to find a $ 20 charge from a local ups store. WTF? That’s not a couple dollars and, hello, you gave my credit card info out? Wow, talk about unpressed, especially for a hotel chain that seems to be trying to reinvent their brand.
Many calls later with UPS and the hotel, I was told I made a mistake by leaving something behind (great customer service, huh?) and there is no proof I didn’t authorize this. Hello, how about proof that I did authorize it.
Yes, a measly $ 20, but will I fight it just on principal? You betcha! BBB, corporate, etc, here I come. To be continued ;)