South City Smile

Our first time here. Appointment was for 4pm. Got to the place early to take care of paper work, which my wife completed by 4pm. My son wasn’t seen until 24 minutes after our appointment.

Very friendly staff, office are very clean and neat. Location are very convenient just off the freeway, will definitely recommend to friends and family!

Consistent, clean, friendly, attentive staff, state of the art machines, and Dr. Ho is awesome! I have been a patient for more than a year and I enjoy the visits here. When I had my wisdom tooth pulled out I was given movie goggles to watch during the procedure. I love cartoons so they put on a Disney movie for me to just literally sit back and enjoy. I enjoy how personable everyone is. They are also accommodating to my busy schedule. Plus they remind you via email, phone, and/​or text. They also call you too if there is an open time slot from a cancellation. I super love that it is just down the street from my house so it is super convenient, and parking isn’t a hassle either. I am so glad they opened another location here.
Thank you guys! Keep up the good vibes and awesome attitudes! See you soon :)

Friendly Staffs, knowledgeable Dentist, welcoming and relaxing environment, updated equipments, & Jazz music. Can’t asked more from a Dental Office.

Professional clean and on time! Friendly knowledgable staff. De. Ho is gentle and very efficient.

My 1^st appointment today and I had a very pleasant experience. Great place, friendly and accommodating staff (Michelle and Marissa) and very attentive and knowledgeable Dentist, Dr. Ho. I’ll be back next week for my follow up appointment.

Very efficient reception, I called on Monday and got an appointment for the Wednesday two days later! Very nice people.
When I got there I was impressed by their system of using Ipads as their «new client documents.» It’s a very nifty app where you fill out questions and when you save it they automatically get the info on their computer!
I knew I needed fillings, but because I was a new client they had to do an exam first, and the exam went swimmingly.
The only problem I had was there seemed to be a miscommunication. When I called for the appointment the woman asked me if they found things during the exam would I like to have it done whilst I was there, and I said yes. But after the exam it seemed that wasn’t the case.
Fortunately, they squeezed me in, which was nice (when they weren’t informed that I would stay).
Of course, my mouth was a bit sore from keeping it open for so long, and my teeth are on the sensitive side – so it did hurt a bit, but it was to be expected for me.
Overall a great visit.

Everyone was very nice and through! They explained all procedures and listen to my issues. Highly recommend them!

I have bad dental experiences in the past, so I really want a dentist who is kind, patient, gentle and polite. Dr. Ho had none of these qualities. He was aggressive, argumentative, and like a «cocky» kid. I knew things would be difficult when he told me I would have a space filled in my mouth with a new tooth (after I told him I would not because of cost.) His manner was rough when cleaning my teeth and it seemed like he was trying to do it as fast as possible. When I said that cleaning had not hurt with the prior dentist, he said I had poor oral hygiene. (I brush twice a day and floss once.) I left his office feeling as if I had been beaten up.

I’m not one to write long, 1 – 2 star Unilocal reviews – I think everyone has a unique experience when they try a service from Unilocal,and sometimes it may be a one-​time experience that may be better next time. I’m writing this review about my experience to merely help others, but if you have a much better experience than me and if you do, then that’s great.
I went to see Dr. Ho for a cleaning in early May and had a good experience. He gave me a proposal for 5 fillings – two of them should be done right away and 3 that can wait (these fillings were getting old and should be replaced, I think). In my opinion, they are a little bit aggressive trying to schedule you right away, and I have friends with similar experiences. I was going to be gone for a few weekends and really couldn’t come in sooner and remember getting a phone call to move my appointment up for my first set of fillings. I said no. I went in June for the first set and it was fine.
I went in August for the other three but after the anesthetic wore off, I felt like the filling was too high. I waited a few days to give it time but it was bothering me, so I called and they fit me in at the Burlingame office. Dr. Ho fixed it and it was fine. After a few days, I was experiencing pain and sensitivity on that side whenever I ate. I gave it some time but at this point I was completely avoiding eating from the left side of my mouth because it was too sensitive. I was scheduled an appointment soon after.
While this was going on, I started to look into my dental claims closely. I received my June claim in June and didn’t really look into it that much. But after I received my August claim, I realized that my patient responsibility was much smaller than what I paid them for both times. When I called to inquire, no one seem to clearly answer my questions. I was told that they can only provide me an estimate in the beginning until insurance paid them, which is why they charged me more. That’s fair, but when was I going to be told I had credit or they owed me money? I pointed out that I seem to have credit from June that I could have used for my August visit. They said it takes time to post even though they received the payment from my insurance 2 weeks before my August appointment. I was asked to email them my claim statements so they can figure it out – but I’m not sure why they wouldn’t have that info. I emailed them and figured it out myself and told them exactly how much they owe me – they did say they’ll send me a check by end of August. The front desk staff has always been courteous and timely so that, I appreciated.
When I came in for my follow up appointment, I told Dr. Ho it was causing me some pain/​sensitivity whenever I ate anything, not just hot or cold. Dr. Ho said I was probably chewing or grinding my teeth too hard. He took a look and asked me if I was brushing my teeth twice a day and flossing (loudly), and I do, and he told me I wasn’t brushing well enough and showed me a spot at the top where I had residue – ok, noted, I’ll brush better. I asked him if that was causing me pain (I’m not a dentist but it hurt where I had my filling, so I’m assuming that’s the main acute problem?) and he said yes, I wasn’t brushing well enough and that’s why I have cavities. I felt like he was already on the defensive about his work (and probably because I was asking them about my money the week prior) so I just wanted to get it over with and didn’t want to say anything else.
He took a look and realized it was the bottom tooth that was sensitive. After he fixed it, he told me to bite down and see if i feel any difference. I told him it feels the same since I really didn’t feel any pain or discomfort when I’m NOT eating. He kept telling me to «try harder» (he didn’t like my answer, I guess?). We went around in circles and I kept telling him I feel the same, and that it only bothered me when I was eating, so I couldn’t tell at that very moment. He started to ask me why I was getting upset and I told him I didn’t feel like he was listening at all – as a healthcare provider myself, if a patient told me they didn’t feel any pain or pressure or felt any difference, I wasn’t going to keep asking them to give me a better answer. At this point, I think we were both on the defensive, and it’s a small office, so everyone can hear our conversation. I felt humiliated from the get go because I felt like he essentially blamed me for the pain (not brushing well enough, grinding my teeth), but maybe the filling that was done was also the problem?
He told me to come back and make an appointment in a week for follow up. I said sure and walked out the door. If I still have pain, I’m sure they can fit me in, but I don’t think I want to be treated that way again, so I’d rather go see someone new at this point.

Modern office décor, relaxing music and state-​of-​the-​art equipment; add that to a very competent dentist and support staff makes for a great experience. Although they were booked, the office staff was able to squeeze me in for a throbbing tooth. Dr. Ho took care of the cavity and I was saved from getting a root canal. I came back in a few days and was able to get my cleaning. Everyone in the office was professional and accommodating. I’m definitely staying with this dentist.

Love my dental office! The staff is extremely friendly and welcoming. The equipment is so advanced and state of the art. They are so accommodating and it’s so different from the «cold» dental offices I’ve been to before. They also call you and remind you to come in so you don’t even have to remember when to make a new appointment.

Highly recommend! Decided to try South City Smile based on Unilocal reviews and I’m so thankful I did. Now my husband and son goes here. We’re all happy with the results. The office is very modern and clean using new technology (paperless documents). The staff is super friendly. They take good care of you as soon as you walk in. Had some deep cleaning done and Dr. Ho did an exceptional job with my teeth. I like how he’s informative and gives great advice. Thank you South City Smile!

Had my first appointment today at South City Smile and am very impressed with my experience. First off, the dental office is nicely decorated and not only is the ambiance inviting so are the staff. Another plus is their technology. I filled out paperwork on an iPad and Had a panoramic x-​ray so it reduced the number of other x-​Rays to just 4 bite downs. Dr. Ho explains what the x-​ray is showing and also lets you know what the numbers generally mean when they exam your gums. I always wanted to know but my previous dentists never explained and I got too shy to ask. Had a cleaning done and left with fresh teeth and a goodie bag (photo posted).
Best thing is that I was not over charged. My last dentist charged me extra for porcelain fillings and when I asked this place if that cost extra they said they don’t even use the silver ones since it is so archaic and bad for the environment. Hmm, I think I was being dooped my previous doctor.
All smiles here with the crew at South City Smile. :)

As a new resident to South City, I needed to find a new Dentist and I am so glad I found South City Smile. The office staff was very nice when scheduling my appointment and welcomed me in a friendly manner during my visit. The Dental Hygienist was very nice throughout the X-​Ray process, preparation for my appointment, and finished up my cleaning.
The Dentist, Dr. Ho, is the most thorough and informative I have ever experienced. Since I was a new patient, he was the one that reviewed my X-​Rays in detail telling me what he was looking for and sharing with me the results of each one. He was very specific on what he was doing and why throughout my check-​up and cleaning.
I would highly recommend this office to anyone!

After going to the same dental office for 20+ years, I finally decided to try somewhere new. I’m so glad I came across South City Smile. Everyone that works here is extremely friendly. Prior to my appointment, Michelle was great with scheduling and following-​up regarding my insurance.
Upon arriving for my cleaning, I quickly noticed the very modern, yet homey, feel of the office. It is obvious they care about having the most up-​to-​date technology. I started by filling all my information on an iPad. They said they try their best to be paperless, which is great! Afterwards, they did an external full-​mouth x-​ray. This is done while you are standing up and the machine circles around your head. They then transferred me to a comfortable dental chair to complete some additional x-​rays. Each chair has a monitor attached, so they can share your x-​ray images and additional information with you.
Dr. Ho and his assistant Marites were both great and made me feel comfortable throughout my cleaning. Another plus is that Dr. Ho also does cosmetic dentistry, so he was able to provide me some information I’ve been wanting about Invisalign.
I had a wonderful experience for my first visit and am very excited to come back soon!

I hadn’t gone to the dentist in a while and thought I’d try out South City Smile. From the moment I walked in, there was a good vibe and energy level that was present. I was provided with excellent service during my visit (which was for a general checkup and cleaning) and was given very useful information regarding my oral hygiene and care. They also use modern technology that makes the whole process and experience that much more pleasant. I definitely recommend giving this place a try if you’re looking for a great experience during your dental visit.

Great dentist, friendly and helpful staff, excellent service. The best fillings I ever got! ^_^
I needed no injections and felt no pain. The Doctor used some space-​age UV-​set polymer and his Companion waved the sonic screwdriver to freeze it.
Woo-​hoo! I love living in the future.

It was my first time at this office, which is modern, brand new, and the moment you walk in, you feel a soothing and comforting atmosphere, unlike other dental offices I’ve been to. Saw their sign while driving by, so made appointment for my son.
It was my first experience filling out and signing the intake forms completely on the iPad at a medical office.
The staff is very friendly and helpful. Since I wasn’t the one to receive treatment, I couldn’t comment on Dr. Ho. However, my 18-​year-​old son said Dr. Ho was great and was very pleased with his service.
I’m so glad that I found this place which is conveniently located, professional, and that office has state of the art facilities to earn your confidence.
I have already made an appointment for my 14 year old daughter to switch to this doctor while she has been seen by a pediatric dentist.
Highly recommend!

I’ve had the same dentist for 12+ years. As I got older, one tooth started to shift. When my current dentist couldn’t help me I decided to try someone new. I learned of South City smile through a mailing I recieved and I was intrigued by all the services they offered, the convienant location at westborough and the movie goggles they provide during treatments. I read other reviews on Unilocal first and they were all good so I made an appointment for myself and my husband. Due to work schedule I was happy that they offered me a Saturday appointment @ 8 am! The office is nice and clean! They have state of the art high tech equipment. Anita greeted me as soon as I walked in with a very pleasant smile and welcomed me. She had me fill out the forms on an iPad. Short and easy! Then I met Michelle, the dentist’s assistant. She was very lovely and nice! She explained each machinery and what I should expect. After taking X-​rays, Dr. Ho introduced himself and he brought my X-​rays up on this 24″ flat screen monitor in front of me. He explained what he found on the X-​rays which were on point with my previous dentist and consultations from other specialists. He was very knowledgable. During our conversation, I learned he had received his education from UCSF school of dentistry which made me very HAPPY to hear! I felt confident in his expertise. He made a plan with me to correct my tooth that has shifted. He suggested the most cost effective way to go about it too which I greatly appreciated. At the end of my visit I was given a goody bag and I met with Anita to discuss treatment costs in the future based on Dr. Ho’s recommendation. She checked my coverage and explained what they charged and what my insurance plan covered. Overall, great experience. Very happy that I found South City Smile and I plan to stay with them as my dentist office.
easy parking — check
Friendly staff — check
Accepts insurance — check
Knowledgable dentist –check
Location– convienant– check
I recommend South city smile for your dentistry needs.