Kauffman Tire

Kauffman tire should be ashamed of themselves. As a woman, I know walking into an auto repair shop makes me a target to get walked all over with ridiculous pricing quotes and unnecessary repairs. On December 23, I brought my car in for an oil change and to have the brakes looked at as they had just started to grind. I knew SOMETHING was going to have to be done about my brakes. I got a call and was told that all 4 brake pads and all 4 rotors needed replacing. This would cost me $ 1045!!! Are you high?! Are you insane? I can’t believe you would even quote that job for that much! When questioned about price and asking to just replace brake pads, the mechanic originally agreed, then called back and said that THE BILLING DEPARTMENT wouldn’t let them charge it that way. «It was an improper job.» So, I got the oil change and took it to an honest mechanic in Powder Springs where «surprisingly» only TWO rotors needed replacing and the others could be rotated. Total cost? Less than $ 400! Congrats, Kauffman! You lost this household’s business. I hope you teach your daughters not to be gullible and fork out stupid cash to crooks like yourselves!
P. S. you are lucky that someone else picked up my car, otherwise you would have had the live version of my wrath that I felt then and now as I write this!

I had just popped my tire and had a spare on, which as you know will only last so many miles. A few minutes after they close, I pulled up to see if they were open. Before I even had the opportunity to get out of my car, an employee came out and asked to assist me. Within 20 minutes I drove away with a new tire on my car. Everyone was sweet as can be and so helpful. I was blown away that not only did they help me after hours, but they did it efficiently and were so kind. These people rock y’all!

I will try to summarize my experience in as few words as possible as it was a somewhat lengthy ordeal. Brought my truck here on a Saturday morning to have a tire pressure sensor replaced and have my tires rotated. After leaving my truck at the shop for a full 8 hours they called to tell me that they replaced the sensor but could not get the error message to reset. I could come get the truck and could bring it back sometime the following week as they are closed on Sunday. I pulled up to the shop to pick up my truck and my truck was parked right in front. Much to my dismay, the exhaust pipes on my truck were now hanging off and hovering about 4 inches off the ground. Upon further inspection i saw that the mounting brackets for my exhaust system had been broken and were now hanging down with the pipes. I went inside to talk to the associate and immediately asked what happened to my exhaust. The associate said he and his manager had noticed that but weren’t sure if it was like that or not when I brought it in. RIGHT. I told him it absolutely was not and he said they would fix it free of charge but would need to order the part and wouldn’t have it done until Monday. I left my truck with them for a total of THREE DAYS now to fix a tire sensor and have the tires rotated. When I went to pick up the truck on Monday evening i pulled up and immediately noticed that my pipes had been re-​mounted but were hanging about six inches lower still than they had been when I originally brought it to the shop. I complained to the same associate who then got the manager involved. Their stance was that they did nothing wrong and the hanging brackets just «happened» to give out while the truck was there. I replied to this nonsense by telling him how astronomical the odds of that happening are and that I would now need to take it somewhere else to have something properly repaired that was not even broken in the first place. He of course got an attitude and acted as if they were doing me a favor by not charging me for the parts and labor to «fix» my exhaust system which was broken while the truck was in THEIR shop. He then proceeded to ask me to pay $ 92.66 for the tire pressure sensor they put in. I expressed how ridiculous it was to make me pay for anything after this mess. He reluctantly agreed and let me go free of charge, but not before trying to make me feel guilty and as if he was doing me a huge favor by not charging me. The shop and manager took very little responsibility for the incident and attempted to make me feel as if I was out of line for being upset that something was broken and is still not fixed to its original state after being brought in for something COMPLETELY unrelated. I will NOT be returning to this shop and am disappointed it was so crowded over the weekend as there are plenty of other options in the area.

I was going to come here to mount some tires, but was turned away because they don’t mount used tires. My tires are 6 months old with 75%+ tread left on them! To add insult to injury, I only wanted to come to this one because it was close to work, since the one near my house would be inconvenient during the weekdays, yet they were willing to mount my almost new tires. What the heck?

I’ve been a long time customer of Kauffman Tire. I just moved into the Smyrna area and had doubts that this Kauffman could live up to the one I’ve been going to in Marietta for the past 15 years. Jeff, the store manager made my first experience at the Smyrna Kauffman incredible. The customer service was impeccable from the time I called to get pricing to the completion of service and payment. While waiting I had to jump on a conference call for work and walked outside as to not disturb the other customers. Jeff saw me out there and brought me a chair to sit in while I was on the call. In my opinion it’s the little things that make the experience above and beyond. If you need help with tires or anything automotive the Smyrna Kauffman is my first choice. Free rotation and balancing for the life of the tires and the customer service comes free. Thank you Jeff and the Kauffman team for a great experience.
Brandon Knox

I come here all the time for my tire needs. They work fast, and the prices seem reasonable.
I like how they give you free tire rotation and free flat tire repair. Of course, if they can’t repair the tire, you have to pay for the new one. Usually, they can’t fix the tire.
In my experience, they don’t act salesman-​y either. They give you options of which tire they have, and they don’t pressure you to get the more expensive one. I remember at other tire shops, they pressure me into buying 2 tires at once or try to get me the more expensive one. I’m happy this location of Kauffman Tire doesn’t do that.
The people here act nice, but they seem like no-​nonsense people. That’s fine, I just want to get my tire fixed and go home.
They also offer free beverages and free Wifi in the waiting area. I think that’s pretty cool. Usually, if you have to fix a leak or need to install a new tire, it takes about an hour depending on the day. that’s plenty of time to surf the web, have a beverage, and/​or watch the TV.

Let me just say that these guys are really not worried about providing their service to their customers in a timely fashion.
Since when is it okay for an auto mechanic to meander about the shop, slowly pushing tires to and fro, listlessly alternating from task to task. Believe me, I understand that changing tires can only be so thrilling, but when it comes to providing a service, you should try and complete the task in a reasonable time.
I brought a tire into this location on a Saturday that was leaking air. Apparently Kauffman Tire has an up-​sell policy that the staff is unable to break without fear of being drawn and quartered. My tire couldn’t be repaired because the tread was less than 3/​32″ thick! Their policy is nothing less than 4/​32″ NOTHING!!!
Anyway, I say go ahead and replace the tire, I’ll come back and pick that one up and you can replace the other front tire at the same time. I come back, and 1 hour after arriving, some yahoo finally takes my car to the garage.
Bear in mind, the only thing he has to do is replace one tire and attach a tire that’s already been replaced. This whole process takes an hour. An hour. To replace a tire and put another one on, it takes an hour.
Meanwhile, they have policy that states that if you get all four tires replace, they guarantee the work to be done in less than 39 minutes.
Needless to say, this place gets a big thumbs down and I’ll go to a service station to have tires repaired in the future.