JLM Dentistry: Jarrett L Manning, DDS, MPH

Lets start with the staff. Totally unprofessional and not qualified to work with patients dental information. If you are not calling for a cleaning or filling the office staff will read your chart and determine whether to give you an appointment. First of all they aren’t qualified to do this and this creates a situation where you have to contact another provider which is what I did, but what a cluster… But I am sure this comes from the owner. Second this place is basically a scam saying they do dental implants, and other services, but if you aren’t getting a cleaning or filling they will simply refer you out to someone else. It is just a scam to get you in the door. But when it comes to a cleaning appointment they will call you like clockwork as a reminder and send you a text message. I can’t wait until they call me again!

I made an appt. for a teeth cleaning for a Friday at 8:30AM. I took off work and arrived on time to discover the office empty and closed. Never in the days prior did I receive any notice that they had cancelled the appt. While waiting in the parking lot, I called and left a voicemail and emailed. Weeks later no one has still ever called or emailed me to address the issue. I will be taking my business to a reputable practice in the future.

I had been to 5 different doctors about a serious mouth condition. My gums were bleeding and there were sores in my mouth. First dentist said I didn’t floss enough. My eye doctor said he thought I had sojourn’s disease so I was referred to a rheumatologist. She said «Yep! you have dry mouth!» but nothing was done. Still hurting and bleeding, I went to an ENT. He said it was due to a reaction to my medication. Took me off the medication and gave me a special mouth wash to use. Still having problems. I was going crazy. I saw online that Dr. manning was a specialist in gum disease. Her staff got me in immediately. The hygienist was very good with my tender mouth. Whenever Dr. Manning looked at me, she said she thought it was a medical, not dental problem and referred me to an autoimmune specialist at Emory. She was right! If it wasn’t for her I would still be looking for answers. Although having this illness is not fun, the fact that she was knowledgeable enough to know where to send me was absolutely wonderful! Thank you so much Dr. Manning and staff. Hugs to all of you!

I have been seeing Dr. Manning for several years and have yet to be disappointed. She is always very gentle and patient and takes time to answer any question I may have. The staff is always very courteous and professional and I’m often seen within five to ten minutes of my arrival. They are also very caring, I’ve had numerous procedures and they always call to check on me later. I would definitely recommend Dr. Manning and her staff for any dental needs.

Had a fantastic time at the dentist office today! This has been my second great experience with this office and will definitely be referring family and friends!

This is the perhaps the most unprofessional practice I’ve ever experienced. The staff has no sense of urgency, lacks professionalism and respect for patients’ time and needs. The hours of operations are not truly flexible as if schedule on a day with extended hours, your appointment will be cancelled if you do not call within 9 – 5. By the way, leaving confirmation on their answering machine does not mean a thing. You’re out of luck if you are unable to call during the hours they choose.
I’ve been coming to this practice for at least 4 years and dealing with the increasing decline of customer advocacy for the last two years just because Dr. Manning is a decent professional and it’s so close to home. This year I experienced the worst customer experience ever. For the last 2 years I’ve not been able to get any dental work done because of the number of months you have to wait for an appointment during extended hours and/​or waiting for the staff to call or email to provide the insurance break-​down for the required work. This year after waiting for 6 months for a simple cleaning, my appointment was cancelled just because the receptionist argued with me that listens to all the answering machine messages and I didn’t leave one. This while I left work reparations and sat in traffic to make it there on time. Really? Does Dr. Manning have a clue about how unprofessional and tacky her staff is? Perhaps she does, as this has been going on for years and only getting worse. If you can go any where else, do! This place is awful!

If you’re looking for a dentist, look elsewhere. My experience has been beyond awful here. The first time I went, I was made to wait for over 30 minutes for my appointment and then another 30 minutes in the exam room only to be told by the dentist that they didn’t have time to give me a cleaning because they were closing soon… When I came in for my cleaning today, I got to my appointment 15 minutes early, waited an additional 30 minutes to get into an exam room, then had to wait yet another 15 minutes to get my cleaning done by my oral hygienist only to be told that, if I didn’t take off work AGAIN the very next day, I wouldn’t be able to be seen until July. Yes. JULY. More than three months later. Are we seeing a trend here? They don’t keep their appointments. They don’t service their patients, forcing them to come in multiple times for something other dentists could do in one, maybe 2 visits. They waste their patients’ time. They charge you more than they say your procedure is going to cost (and then AFTER THE FACT tell you the initial price was an «estimate»). And their front staff is just rude. Don’t believe me? Call them and see how they answer the phone and answer your questions. Here’s a tip — just bypass this office all together and find a different dentist.

I’m still numb as I type this. Went here for a cleaning. It had been over 2 years since my last one, so a workout was due. Now, this office is very close to me & in fact, I drive past it everyday on my way to (ahem) working out on the Silver Comet Trail. For some reason, I always thought this place was a veterinarians office. I was pleasantly surprised when I got a flyer one day telling me that it is, indeed, a dentist office. This prompted me to stop in & make an appointment which brings us to where we are now.
Upon my arrival the very pleasant staff (look they countenace no fools, but they are very respectful) gave me the new patient treatment. This consists of an iPad, which does double duty as the sigh in sheet, in which you enter your information. Now as an IT worker, I’m all for automating of order entry tasks, but it seems that while the concept is good the exucution is really no better. You will enter your nane/​address etc., about 7 gazzillion times when once (!) should have sufficed. This is no ding on this office as my medical doctor, various specialists all do the same thing. I guess we can just say the glass is haf-​filled for now :) The office itelsf is pleasant enough if not rather utilitarian.
The women who work here (I did not see any males on my visit) are very competent & reassuring. Frankly I probably got on their nerves (I HATE needles) a little, but they never let that on. Dr. Manning has a wonderful «bedside manner» that really went a long way to put me at ease when she had that 4 inch needle in my mouth. Alas at 46 I had never had a cavity before so I was a litte surprised to be informed that I needed two fillings.
This is a comprehensive & cosmectic dentistry practice & the experience I had was top notch. The assistants & hygenist were constantly checking with & making sure that I understood every step they did on what turned out to be a rather routine deep cleaning. Health insurance in this country is going through a transitory period, but I found that even with my less than stellar dental plan, the fee schedule was not exorbitant. Nevertheless, the staff made the entire visit extrememly professional if not (dare I say it) enjoyable. I think I’m actually looking forward to my next visit. LOL
To wit; JLM Dentistry, IMHO, is a fanatastic, thorough, professional dentist office that I highgly recommend.
why the 4 stars, …it IS a dentist’ office after all.