Royal Pets

Stopped in at Royal pets for the second time earlier this week. Once again the store owner was on hand and followed me inside to help me find anything I needed. Immediately upon entering the store I noticed a relatively strong smell of rodent urine. Gross! I asked about guinea pigs and was shown to the back corner where three guinea pigs lived in a long aquarium. The owner said he’d just sold several but would have more in a couple days. He took the lid off and showed me the animals. He pointed to the largest and said, «That one may be pregnant. I’m not sure.»
I picked up the guinea pig in question and turned it over. «It’s a boy.» I noted aloud. He accepted the assessment. «And he has a serious skin condition,» I said, turning him right-​side-​up and fluffing his fur so the owner could see the mass of scabs and sores all over the guinea pigs hind end. I showed him the belly again and pointed out the areas that were missing fur. He seemed to acknowledge the issue but I couldn’t tell if he was at all concerned. I put the guinea pig down and picked up another. «Boy,» I declared. I checked the third. «Here’s your girl.»
Two boys one girl living together, one with a very bad skin condition. Not sure if the owner really cared, I pointed to the first boy again, «He should really get treated…»
I’ve been looking for a particular kind of guinea pig but I won’t come back to Royal Pets. I can’t risk buying a sick or randomly pregnant animal from a guy who doesn’t even know how to tell the boys from the girls and doesn’t appear too concerned when they’re very obviously sick. :(Very disappointing as I’d like to support small businesses.
I recommend staying away from this store.

Thank you so much for stocking the 2 lb bags of pellets for the displaced geese at
Simi Valley Duck Pond!!! It means so much to folks that feed them, if they can’t buy 50 pound bags, they at least can take their kids with 2 lb bags that you supply.
Thanks again! Awesome!

This is a great shop with a good variety of supplies and live animals. John is super friendly and always ready to make you happy. I buy all of my feeders from them and highly recommend this place.

HORRIBLE HORRIBLE… I am 100% not satisfied with this store or the owner. I came in 5 days ago to buy crickets for my daughter and on a whim I bought a baby Sulcata tortoise. The owner was pleasant and I thought everything was good. Got the baby home, set up the perfect habitat for him, had all the adequate lighting, food and water, correct temperature. The baby would not eat and was extremely lethargic. I called the owner and he said he had him for one week and he was eating fine, that he was not sick. Another two days went by still not eating. I had done my research and I know that at this young age the baby should be eating everyday. So I called 3 vets and they all asked me the same questions about the habitat, if he was eating, doing the soakings, and what kinds of foods. So they next day I took the Baby sulcata to the Conjeo Valley vet Hospital. The Vet there informed me that the turtle I had bought just 4 days ago has been very sick for a long time, that it had already worked through its reserves and it is way too skinny. That even if they started it on antibiotics and gave it a vitamin boost that its chances of pulling through were next to little. The turtle also had a major upper respiratory infection. I was then told by the vet that he wouldn’t blame me if I decided to take it back to the pet store I bought him from and tell them that they sold me a very sick turtle and it is going to die and to get my money back. So I called the pet store, talked to the owner. He told me that the turtle was healthy and it should be fine even after I went to the vet. I said well I’m upset, I spent nearly $ 200 in your store and now have 4 very upset daughters that I have to explain to that our new family member baby turtle is not going to make it. I woke up this morning and he had passed away. I took the turtle back to the store and the owner will not exchange, will not give me my money back, offered not one apology for selling sick live stock and said the only thing he will do is give me $ 80 store credit??? Like I want a store credit from this place. I want my money back or a new turtle. He won’t do it. This store is the dirtiest pet store I have ever been to. The pictures I see in this Unilocal looks nothing like it does in person. I do not recommend anyone buying any sort of livestock from this pet store.

I love how this place sells cheap things such as cages, and food supplies as well as many different varieties of animals such different types of birds, turtles, baby chicks, etc. But this place lacks on treating animals with respect. One time I spotted a kitten on a small cage, it was so small, the kitten wasn’t able to move as much. Also the conures wings were cut to high than what they were suppose to be cut. Just hope the owner changes his ways, and recently the shop has been a bit dusty as well.

Royal Pets the best pet boutique in town very happy to say we have two new additions we have an English parakeet very rare bird and also a new finch girl. Very excited to have them thank you Royal Pets,

Great little pet store for all your pet supply needs I bought two Betta fishes from here the man who works there is super friendly always willing to help great selection of fishes and birds and hamsters rabbits and reptiles

Local pet store with tons of animals!