California Kidney Medical Group

Hi, I am sitting with my elderly neighbor and she is telling a sad sorry about customer service from this establishment. She had an appt which was ordered from her Dr. Because she is very sick. She made the appt on Jan 2^nd and appt was for 15^th. The lady on phone said she would get all paperwork from hospital and doctor and when she showed up… She wrote her name down and sat with her husband. The reception never spoke one word to her or even acknowledged her for 10 – 15 minutes. Finally, they asked if they would be seen? She said what’s your name and do you have an appointment without looking in front of her where the chart was the people sign in with. Then the lady said she no appt no files or anything on her just the patients name. Patient asked who was working Jan 2^nd and she wouldn’t tell. The reason why this appt was made was because patient has two bad kidneys and has needed further treatment and attention as she was in bed for two weeks during xmas. Now she is set to go in on the 29^th. This office is completely unprofessional and did not expedite a fast appt due to her illness. I would never put mother in the hands of these people, they don’t care. My neighbor is like a second mother to me and I am appalled enough to write this as getting around and driving to a Dr’s office is no small task either. Get it together people!

Dr. Yan is amazing. As busy as he is, he always takes his time to answer every question no matter how dumb. Ive been taking my grandparents to see him for the last 4 years and every visit has always been filled with patience, love and care. Dr. Yan is also fluent in mandarin Chinese. FIRST!