Sixt Rent a Car

If I could give a 0 I would The agent was rude and uninterested, the car class I reserved was not available and I was Up charged with the agent claiming I didn’t have the rate I had reserved originally. In spite of my having a reservation confirmation. The agent then refused to give me his name until I insisted. The cssv provided the same low uninterested response when I called to complain about the upcharg saying their rates change hourly. My advise, rent from a company that really does want your business.

Check in booth is actually located on 1^st floor of rental car facility, opposite side of highway entrance. Sixt booth is a generic curbside little structure really close to cars. Service rep worked fast and efficiently but no one went over final inspection of the rental. My Buick LaCrosse had scratches and nicks on the paint of rear bumper and «change oil» light/​message appeared on dash. Car was clean inside but the outside looked like it hasn’t been washed for a bit. Rental rates are cheaper than most but I was charged twice, I prepaid my rental in advance and then they charged me again after I returned it. Still waiting for someone to get back to me to clear this careless mistake. Don’t think I’ll rent from them again. Two thumbs down!

Customer Service System = 3^rd world set up! Advertised Cars don’t even exist! Most of the employees look hateful with the chip on their shoulder. Good luck.

Checking in at SEA was easy, however, the agent was relentless with her attempts to make an up-​sale. Checking the car back in was easy, too. BUT, when I arrived home in SF, I checked my AMEX Statement, I was OVERCHARGED $ 125.00!, so after almost TEN unsuccessful attempts to reach the SEA rental office, I then tried their Corporate number, and NOTHING but a recording. 15 hours later, finally a live person to speak to. In all fairness, the corporate customer service person was very helpful in resolving the billing issue. REMEMBER, RENTERS, always check your final bill with your CC statement. I WILL NOT rent from this company again.

Rented a midsize for 4 days, personal trip. It took an hour waiting to get a rental. Apparently everyone else in front of us wanted an SUV. They made everyone else wait while SUVs were being made available. We did not get the midsize. Those were not available either. They upgraded us to a full size at no extra cost but the maintenance light was on the whole time. I don’t think it was critical so I drove it that way the whole time. Real bad when a company doesn’t have enough cars in the right class for reservations. Worse when they make you wait so long in line without informing the customers in line the reasons for delays. The upgrade got them an extra star.

0 star for the service and quality of the cars!
We rented a car from them for a week. Next day we got oil change light. We got new upgraded car. Next day again we got the maintance yellow light.
I would not recommend this rental service!!! They ruin your trip

Although they didn’t have my compact car, they did go ahead and upgrade me to a Volvo wagon for the same price. Actually came in handy later in the week. Additionally, I left my Bluetooth phone device in the car when I brought it back. A week later, when the next quick customer brought the car back, the Sixt manager got the device and actually mailed it to my place in San Antonio! Great people, cars, prices.

Although we booked a BMW, and we ended up with a Volvo wagon the attendant gave us a discount which made it worth our while for sure. The cost was only a little higher for a mid size car with Avis /​Enterprise. We will definitely rent from Sixt again if the price is right. Minus one star because we tried to reach the SeaTac airport multiple times and got the main operator in Florida for customer service because SeaTac was not picking up calls. If you have any issues, you definitely need to get a hold of a live person in the booth, and the manager.

Although I did witness other customers having issues at the counter, I received great service. My arrival was at midnight and there was a VERY long line to wait for the rental bus shuttle and quite a long line at the reservation counter, the representative was friendly and efficient. I received a free upgrade because they didn’t have the car I reserved, but I was out of there in no time. I had read reviews of rates being a lot more than quoted but my rental was exactly as quoted and MUCH less than any other company during that time period. I’m a regular with another company but they were more than $ 100 for the same car, so thought I would give Sixt a shot. My only negative comment is there was no expedited check-​in. Even though I had pre-​cleared for free express check in, I still had to wait in line to receive my vehicle. I would use them again if the price was right.