Hertz Rent A Car

As a Gold member, I appreciate the easy in/​out at the airport. Upon arrival, I bypass the line at the counter and check the board to find my name and the parking space for my car. The keys are in the car and we’re ready to go. The two customer service people at the exit/​return gates met me with a friendly greeting and quick service. Hertz can be a bit more expensive, but the rapid service and easy of use are worth it.

Very good costumer service, also a great price for dropping off the vehicle in another location (far away). Recommended!

Rented at the SEA Hertz location many times for work and never once had an issue with the rental car or billing. Fast to pickup the reserved car via a text and email with the stall number upon arrival at the SEA airport. I lost a clothing item and was found the next week and recovered by the Hertz staff.

Im a gold club member, which makes you think you would be treated well
That didn’t happen…
My check in process went fine, the car was ready and all I had to do was go get it in the stall and drive out.
The car was fine for the price and all was going well until the return.
On my way back to the airport I stopped and filled up the gas tank 2 blocks from the airport, which I’ve done a dozen times at this exact location, then drove to drop off my car. Usually I just drop off the car and get my invoice via email, but an attendant was there and offered to print my receipt — this is where things got ridiculous.
So this person receive the car, checks it out, then asks me I’d I filled the tank like they always do, which I always reply YES and all is well. So he asks me for the gas receipt — who saves gas receipts???
Well, new Hertz policy is that if can’t show them the receipt they charge you $ 14 — and why do they charge this when the fuel gauge shows full??? Well this a good question, which the reply I got was «company policy»
Seriously, the guy looked at the gauge, it was full!!!
So, this is a scam for Hertz to steal money from you
Don’t let Hertz steal your money, take your business elsewhere.

So glad I found this Hertz location!
While planning a trip to Seattle/​Tacoma I priced out a Hertz pickup at SeaTac and got a estimate of $ 260 for a Friday-​Monday rental (darn airport taxes)! Did a bit of due diligence and found this Hertz at the SeaTac Marriott was only two miles away and Marriott had an airport shuttle. With the help of a coupon code from the Fatwallet site I was able to whittle my bill down to $ 77!
This location is a good option if you are traveling during regular business hours on a weekday, and NOT on a holiday. It’s simply a desk down a hallway, off the main Marriott lobby, and is staffed by a single person. (So, no pickups on weekdays between noon and 1pm, presumably the person goes on lunch during this time) The cars are parked in the airport valet area.
The Marriott shuttle is supposed to run every 10 – 15 minutes from the airport to the hotel and back. That is the reason for my one star deduction, we had to wait almost 25minutes before we saw it. The shuttle does not say Marriott, so your best bet is to call the hotel when you get outside so they can let the driver know someone is waiting for them at a specific shuttle pickup area and they can tell you what the shuttle looks like. The shuttle was free (though online it says $ 4/​person) and once we found it had no further problems.
The Hertz attendant was great, but for both pickup and dropoff there was a line so you can’t be in hurry (limits of one person as staff). If you have a bit of time, and can arrange your flight times for weekdays between 8−11am/1pm-5pm this location is a great cost saver for any travelers who need a rental. Also, they do allow you to drop your rental off at the airport location but they will charge you for the privilege ($ 10, I believe).
Great customer service, no issues with the car, and the cost savings compared to an airport rental was unbelievable!

If I could give zero stars I would. I waited in line for one hour just to pick up my RESERVED car. What is the point of a reservation if you have to wait in line for an hour?

The service:
Everything started off well even with the shuttle running late. I was upgraded because the car I was supposed to get was not there. So far so good!
Got to the counter and had to wait for the rep to make some phone calls. We did the paperwork, and she walked out with me since she was leaving. There was still an hour before they were supposed to close for lunch, but the rep left right away without doing a walk around of the car. I called the main number and was told they’d have the rep turn around and come back for the walk around because the car was dented, scratched, and dirty. Five calls over the next 45 minutes with a promise that somebody would be by to help me followed by no answer nor returned calls until I called a corporate number and begged for help.
If the attendant leaves and NOBODY will help you report the damage, do yourself a favor and call roadside to report the damage before leaving.
So far so good on the billing which is nice, but we’ll see what happens when the actual invoice gets here.
The car:
I had 0 issues with the car during my rental. It got great gas mileage and was pretty comfortable with tons of trunk space. No cruise control, but there was an auxiliary port, extra cigarette lighter to charge your phone, and lots of stereo option.
Lost + Found:
My friend left a CD visor in the car, so I called the day after dropping the car off to ask if it had been turned in. They said they’d check and call me back, but it’s been almost a week. Not the end of the world since it was our fault for leaving it there, but a call back to say it was or wasn’t there would have been nice.
The shuttle to the Marriott:
Not sure how relevant this is, but I’m guessing people will be using this to get to the hotel, so why not?
The shuttle was running late as I mentioned before, but the driver was courteous so I let it slide. He got a good tip.
On the way back to the airport, the same driver was quite rude. I was the first person off at the stop and the last to leave. He brought my luggage out last so he could joke and be nice to the other passenger and then rudely question me about my hotel reservation after they left. He didn’t do this with any of the guests on the way to the hotel nor did he do this with any other guests as he dropped them off. I think next time I’ll walk or catch a cab, jerk.

Best customer service ever!!! I rented a car in January 2015 and was traveling with my 92 year old mother. I was using American Express rewards and I had left them with my luggage that was sitting at the airport with my mom, the agent needed them in order to process my rental. Long story short Debbie Huber went above and beyond her call of duty and drove me back to the airport so I could get my vouchers and pick up my mom and drove us back to Hertz. It wouldv’e taken so long to take the shuttle back and forth again. Her extra service was so appreciated. Sandy and Ryder were also very helpful.

Easy to pickup and drop off. I’ve rented from here twice so far. Gold Rewards provides text message for car type, color, stall and choice for other car options if available. Go directly to garage. Keys and car has always been ready to go. Great experience. Worth the extra dollars, especially if you’re trying to get in and out quickly.

This is the worst customer service even for Gold rewsrds. Sandy has got to be the worst counter rep. Without even checking her computer, she will look at you like it’s too much work to use the computer in front of her and just reply, «we can’t, we don’t, or we are all out.» You can point out all the unassigned cars and how you would trade your current assignment for another unassigned and she will just shake her head without even looking. You can even point out the car, that it is not assigned, but nothing gets through. However, if you go outside into the garage itself, ask for help, Leonard with his cool friendly manner will look it up and tell you, yes it is available, just bring this white for to the gold desk and they will indeed switch the car for you and that in fact the car you asked Sandy to look into was truly unassigned.
This is not a fable, no Sandy really was that awful at customer service. She needs to retire as she clearly has no enthusiasm for the job. She gives hertz a bad name. Yes, Sandy P. You know what I mean, you were really bad at helping a Gold rewards member who is loyal to Hertz.

Easy to get a reservation… this is not the first time the USB ports in the rental didn’t work though. Not sure why they let these break and don’t fix them… maybe so you have to rent the GPS, I’m not sure.

Sucks. Absolutely sucks. Not staffed for July 3 travelers, system went down. Was given a buzzer and told to wait 25 minutes for prepaid reservation. After 30 minutes I was told «oh, honey, you’ll be here at least another hour.» It wasnt until I went next door to Thrifty to see if they could immediately give me a car that I seemed to get immediate service. Agent was nice. However, she snuck the $ 9.99 a day insurance on the bill after I told her I declined ALL insurance, and she told me that I wasn’t going to use much gas I could just bring it back and they’d just charge me the prepaid price of $ 4.09. I brought the car back with ¾ a tank (Toyota Corola) and the guy charged me $ 9.89 a gallon AND charged me for 13 gallons. I ended up paying $ 88 in add ons that I didn’t want or ask for on top of my prepaid price. Never again Hertz. I will use anyone else in the future and make sure to tell everyone I know how bad your service is. To top it off, I’ve been posting to your Facebook page and instead of responding, you’re deleting my posts. Pathetic public relations.

Worlds longest wait. Seriously need more staff during peak times. 2 hours to get a car we pre paid for?! Not acceptable.

The layout of the car rental places at SeaTac really has nothing to do with Hertz specifically (yes, it is pretty convenient), so I’m not going to let that control my entire review.
I prepaid for my rental through an Orbitz reservation and was surprised to find out that they would need to put a hold on my card for more than twice that total «just in case» and then proceeded to add on several other fees that I had already said were unnecessary during my original reservation. The car itself was fine and we had no trouble with it, but I didn’t appreciate being dinged for a bunch of extra money and fees.

I think it’s so cute and convenient how all the rent a car places are in one building close to the airport.
The shuttle picks you up right outside your terminal and takes you right here. They have automated stations or you can stand in line to speak to an associate. It’s so convenient and nicely laid out that I didn’t mind the wait.
The woman who helped me was so friendly and just had a personable vibe. One of the nicest people I’ve ever met in this type of business. You can tell she loves coming to work, or maybe is just really good at faking it. Either way, I loved her!
The parking lot layout is really simple to follow as well. Each level is a different company and you just follow the stall numbers until you find yours.
When you return the car there are workers there who check the car and get you your receipt so you don’t have to stand in line again. It’s awesome.
Best rent a car place… EVER!