Metro Heated Storage

This place is competitively priced, and we stored our stuff there for over 3 years and did not experience huge rate increases. Also liked that one could pay ahead and save money (1 month free for paying in advance for a year). The staff was always polite and helpful and I have no hesitation in recommending this facility. My only complaint is that the light in our unit for some reason stopped working and it was never fixed. On the other hand they cheerfully provided a light we could hang when working in the dark recesses of our unit.

I was happy with my experience here; I just needed a quick, one-​month place to stash some things while I completed my move. I was very pleased with the kind and courteous staff. I forgot to lock my unit (gulp!) and the staff discovered it, and on their own, popped on a lock for loan… no charge.
How better can it get?
I recommend them.
This is a legitimate review, written by a real user.

Dont be fooled… While this place has a nice appearance the management will find ways to ratchet up rent and ding you every opportunity they get. From overbilling you on automated email billings that have no option to pay the correct amount… forcing you to either overpay, call each time this happens or not pay causing late fees. The employees are nice… however I would still avoid this place at all costs. They even go so far as to post date bills so they can apply additional fees. Arguing will get you nowhere… As they have possession of your belongings you are at their mercy unless you want to make a legal issue out of it. There are enough other storage facilities out there that simply dont play these games… My suggestion would be keep looking… Best of Luck to ya.

Had a very favorable experience! Drew was working and was calm, amiable and informative. Excellent service and excellent, clean facilities.

Super clean, efficient staff. Very secure. One time I got on the elevator with another tenant and didn’t put in my pass code, and within minutes of unlocking my space the manager was checking me since the alarm had gone off. The poster below (Cindi), must not have been paying attention when she rented and was told what the hours are. Sure it sucks to not have access at 1 in the morning but I’d prefer security to junkies hanging out in the warm hallways. Also, paying rent was super easy because they have this thing called the internet where you can make your payments without having to write a check (whatever that is :)) and you can do it anytime from your home without dropping it in a box. Highly recommended!

I have used this new, attractive, conveniently located on a state highway (522), several bus routes, and secure (when they are closed, no one can get inside, isn’t that the way it should be?) heated storage facility for five years now.
I use it to store personal goods and some of my business records and inventory for my «Dr. QuickBooks and Quicken — I make house calls» consulting business that helps people setup their books, reviews what they have done, provides support and troubleshooting, and trains them one on one.
I find the hours (8 – 8 M-​F, 8 – 7 Sat, and 9 – 6 Sun at the time of this writing) very convenient for someone who works during the day.
Like most businesses, I am glad that they give their employees federal holidays off and they have been upfront with me about when they are open and when they are closed.
Tommy, the manager is friendly and easy to deal with. He frequently has coffee brewing and the bathrooms are kept very clean.
I do agree that if you come to the office they sometimes are closed because they are busy serving other potential clients but that is the nature of small businesses. If they always had two people in the office, we would have to pay for it with higher rental storage fees. If you want to pay over the phone, they do take credit cards.
They recently knocked out a wall so their users could use one of two elevators instead of one in the two covered loading bays with plenty of parking inside. That made using the place more convenient.
If you get a unit on floors five or six, be aware that those floors get very warm in the summer but stay nice and room temperature in the winter. Floors one and two are the opposite. Best bet are floors three and four.
I have referred two friends and one neighbor to this heated storage facility.

An excellent facility with great staff. Compared to other storage facilities we have used, this one is new, *clean*, *well-​lit with excellent security system*, and has convenient covered parking/​loading zones. Elevators are large, and a wide variety of unit sizes (we have used several types) are offered. Flatbed loading carts are available, and they are very solid-​state with great wheels. The office area is well-​lit and welcoming, and restrooms are always kept clean.
The other big factor that makes this such a great place is the staff. Tom, the manager, is knowledgeable, friendly, patient, and always provides excellent customer service. He’s not pushy – he listens well and really makes the effort to determine what best matches your needs. His colleague, Shawna, provides the same excellent customer service – which means consistent and reliable service throughout.
Highly recommended – it’s even worth your going a little out of your way to have the peace of mind that your goods are stored in a clean, safe environment and that staff will be personable, helpful, and knowledgeable when you need assistance.
If you’re hunting for a storage facility, be sure to check this one out – it will for sure end up on your short list of finalists.