Sixt Rent a Car

I have a bad experience on Sixt rent. They charged me the additional driver $ 12/​day+ $ 10/​day for baby seat and +$ 12/​day for a GPS (while the brand new GPS only cost ~$ 40 from Amazon). And it ended up the extra charge of more than $ 200 for 5 days rent. I didn’t notice this problem until when I paid my credit card. they will also charge you $ 8/​gallon for the gas if you forget to fill in the gas full at the time of return.

I was a bit nervous renting from a company I’ve never heard of and with such a range of reviews, but all other rental companies were sold out, so I took a chance and… glad I did!
I rented online, selected a regular SUV & prepaid at time of reservation. There were a handful of people ahead of us, but no more than every other car rental company in the airport. They had 3 people working at the counter (only 3 stations) and they offered everyone bottled water, were pleasant and gracious and thanked us for our patience. Personally, I did’t think the wait was out of the ordinary, but certainly appreciate their thoughtfulness. We were offered an upgrade to a luxury SUV for a really good deal, which I had considered when booking, so it all worked out. We declined the prepaid fuel and toll pass and we were on our way.
Easy pick-​up, easy drop-​off — Cadillac SUV, clean, full tank, fully loaded with features, so we had a very comfortable ride for our vacation. 2 adults, 2 kids and lots of driving.
We’ll definitely include this company as an option in our future travels!

I will NEVER use them again! I have tried twice now and both times I had a horrible experience! I reserved a Mercedes for 3 days while I put my car in the shop and mind you I’ve rented from them before. When I go to pick up my reservation they tell me I need to provide them with additional proof I’m a Washington resident apparently my Washington state drivers license wasn’t good enough. I said why didn’t they tell me that when I was making the reservation? They didn’t have an answer. Then they say they will go ahead and let me take a Chevy Spark! I reserved a MERCEDES! Needless to say I will never be taking my business there nor will I ever recommend them to anyone. In fact I’ll go out of my way to let everyone know they have horrible customer service and are completely unprofessional. I did have exceptional customer service at Fox Rent a car though. They were extremely helpful and very pleasant to deal with. Thank you Sixt for turning me on to a much better and deserving company. Hopefully you won’t be in business much longer.

I was very happy with my rental experience. The price was great, the vehicle was fantastic, and the desk staff at SEA-​TAC were very friendly and helpful. We ended up getting a Mercedes GLC for $ 25/​day which was a lot of fun for the weekend. The return was simple, and we had no issues at all. I’ll definitely look at Sixt the next time we need to rent a car.

I had a great experience with Sixt. You must approach car rental with a little bit of know-​how. If you use discount airport car rentals often, then you are familiar with the usual problems… long lines; the kind of car you wanted is unavailable, aggressive upselling of gasoline, insurance, car types, and features. They ALL do it. It’s just part of their discount-​ability. So, I usually step up to the counter with the expectation that I will have to answer with a bunch of firm No Thank You-​s, and hold my ground, and hope for the best with the car they have available. You have to know ahead of time that you do not want insurance (check ahead of time with your own insurance company and with the credit card you use to get the car), GPS, gas fill ups, or toll services. (Unless you do want those things…) HOWEVER, my experience at SeaTac SIXT was actually FINE! They do the usual upselling, but were kind and relaxed, and willing to accept NO at the first go round. They DID have the car I asked for. the line wasn’t super long… I paid ahead with my credit card on line and I had NO additional charges added at the desk or after I returned the car. Oh, and my plane was an hour late arriving. I didn’t try to call ahead or anything, just assumed it would be fine, and IT WAS. SeaTac has a great facility, easy to get the shuttle bus, easy to navigate the garage for pickup and drop off. The car was beautiful, clean, and just what I wanted. And a great price.

Easy, fairly priced, friendly, clear.
Not sure why others seem to have problems here. Sixt is a straightforward car rental company with very competitive rates, beautiful cars, and a friendly staff at this airport location.
I’ve found great Sixt deals on their website, the app, and on Kayak and a few other sites as well. This is my FIRST CHOICE for car rental in the Seattle area, and I also love their downtown location!

Virtually impossible to reach anybody by phone.
I encourage you to try calling the branch you wish to rent from, see if you can get a human on the phone sooner than 30 minutes.
That said, their prices are very good for me, and the cars are in comparable shape to Hertz and Avis, so they get 2 stars.

Poor service and bad lines, overall terrible experience, but I have had the same bad experiences multiple times. No more renting from these guys, stay away!

Used this company to rent a car for the first time and in hindsight, I should have stuck to my original reservation with the other company. Tried calling customer service when we landed since our plane was slightly late to inform them of this and after 25 minutes of being on hold, I gave up.
Finally got to the counter and was being up-​sold like no other. I get it, it’s their job. I was asked if I wanted to pre-​pay for fuel and was told they were $ 0.40 cheaper than the standard rate per gallon. I usually do this with rentals because it does save time. What they neglected or purposely left out is that if you do pre-​pay, you’re paying for the whole tank and not what you actually use! If you bring it back with only one gallon used, they will charge the same as if you were to bring it back empty. OUTRAGEOUS! If you waive it and it is not at the level indicated, they will charge you $ 8 per gallon. THIS IS NOT STANDARD GAS PRICES!
On top of the fees, the noisy base model «luxury» cars and an employee that couldn’t care less to be there, I’ll pass and take my business to a more reputable place. Lesson learned.

The young woman at the counter was very friendly. I didn’t want any of the up-​charge items, except I agreed to upgrade to a larger SUV when Ms. Fakaosita offered it to me for $ 8/​day instead of the regular $ 25/​day. I signed the signature pad to agree to what we talked about, but didn’t look at the credit card receipt/​contract that she handed me afterwards. When I received the credit card receipt by email, I noticed that I was charged the full $ 25/​day for the four days I had the card. So I called Sixt Customer Service and they told me that since I signed the pad, and therefore agreed to the charge there was nothing they would do to fix the problem.
I feel that this company uses deceptive sales tactics at their counter to drive profits and don’t really care if you come back to rent again. Therefore, they lost me as a future customer and I’ll be sure to spread the word about their deceptive practices.

Very disappointed in Sixt rental car experience.
1. Very slow counter experience when arriving
2. Be ready for the up sale, they don’t take no very easily
3. MAJOR ISSUE UPON RETURN… I was told that I could pay with a debit card upon return even thou I had to secure the rental on a credit card. The class I rented had to be secured by credit card (no issue with that policy). Upon my return when I tried to pay with debit card I was told that they just changed that policy the day before and I could no longer do that. They readily admit that the policy that they told me 10 days ago was that I could change cards, but now no luck. So if you want to rent from a company that changes rental and payment policies after you rent this is your company!

The line at the counter was short, but the employee was way too friendly. He ended up having a 15 minute conversation with the customer in front of me that in no way impacted her car rental (not up-​selling just chatting away). Only plus-​side here was that the gentleman at the counter was able to get me an SUV when I reserved a compact due to not having compacts available at that time.
Upon returning my car, I needed to change the credit card being charged. I had used my personal card since my business card had been stolen and luckily I had a new one mailed to me while I was on travel to Seattle. The lady at the counter stated they couldn’t change the card being charged due to having «issues» with stolen cards. The exact problem I was trying to correct!
I will never recommend or use this SIXT again due to their socially unaware and ignorant customer service.

At first, didn’t have the promised vehicle. Promised an upgrade, then tried to renege come pickup time. Charged $ 8/​gal for any missing fuel (gas was under $ 2 at time), without a disclosure of the rate at any point. Kept me on hold forever when I questioned the charge, and refused to do anything about it. Never again with these guys.

They made us wait for 1 hour and when we complained of the wait, they said they could not get in touch with the guy who was cleaning the car. Sabrina D was very obnoxious. Stay await from this car rental.
It is now pass one hour wait and still no car. Sabrina D is sitting at the counter and she did not care to look into the situation.
If the Sixt management cares about their customers, they need to train her to get off her butt and get to work.

Never use Sixt again. I reserved a Mini cooper or similar and I was given a Buick. There were not many people there, but it took about 15 minute for one customer. Once done, we were asked to wait for 15 mins to pick up our car.

I think, if you look up most rental car services at any major US airport, you’ll find a comparatively low rating, even with the premium companies like Avis and Hertz. I think this is more due to user error than the actual services provided… people just don’t seem to understand the process of renting a car.
I read tons of horrific and frightening reviews about this Sixt location, but I had already booked and prepaid. My experience with them was seamless and every bit as good as if I’d rented with Hertz. I prepaid for a full sized SUV, and when I arrived, it was not in stock. (If you rent frequently, you know this scenario happens all the time with EVERY agency, if you’ve booked a car category that’s not the bulk of their inventory.) They offered me a free upgrade to a higher category, but I specifically requested a standard SUV for better gas mileage. Would have cost me a few bucks less, but I had prepaid with a website like hotwire, and it wasn’t worth complaining about. (I saved that much in gas, anyway, and the car had basically the same capacity.)
The check-​in process was smooth and quick, no unreasonable upselling attempts. (I rent all the time, I carry premium car protection with Amex, so I understand what I need to accept and decline at the counter.) I was in my car and on my way less than 15 minutes after getting off the shuttle.
I returned the car full of gas, and kept my receipt from the closest gas station in case they wanted to see it. They didn’t care, the car was full. Return took less than 60 seconds.
If you’re upset about weird holds on your debit card, inventory issues, toll charges, long lines during prime arrival times, etc… you don’t rent cars enough to understand that this is normal with ANY car rental agency. If you regularly book rental cars, you should feel safe booking with this Sixt location, despite their cheap prices. You’re not getting treated like you will at the shady budget companies like Payless, and the only thing you’re «giving up» from the premium agencies is being able to walk directly to your car and bypass the checkin counter.
Completely satisfied with this location, their vehicle quality, their customer service, and ecstatic about their pricing! Nearly $ 200 cheaper than Budget and Thrifty for my week long SUV rental.

I reserved a car with Sixt on Expedia. Paid for the «Premium» model because I needed specific features (wagon with fold down back seats). When I arrived on my lunch break to pick it up, I was told that my car would be there within an hour, but I could take any other car right now: a Sequoia or a mini-​van or a Tercel. I came back an hour later and again, the car I reserved wasn’t there and there were no similar options.
So after my unplanned two hour lunch break, I drove away in a Tercel. Not remotely the vehicle I had planned for or needed, and it was the same price as the one I wanted — the whole reason I even chose Sixt in the first place.
My recommendation is to not trust Sixt, but if you do, call before you take your lunch break to find out when or if they’re going to have the car you reserved. Definitely don’t plan around having the vehicle you saw described on the reservation screen.

We used Sixt for the first time, renting a vehicle for 48 hours. We made the reservation just one day prior and requested a full size SUV.
Not only was the rate the best on the web, the service was absolutely flawless. From picking up to dropping off, we had zero issues, no waits in line, etc. The vehicle was clean, new and exceeded our expectations.
After reading so many negative reviews, we almost cancelled our reservation. We are so glad we didn’t.
We highly recommend Sixt without hesitation and will absolutely use them in the future!
THANK YOU SIXT FOR A PERFECT CAR RENTAL EXPERIENCE.

I waited over an hour to be served at the pickup booth. Only one employee was working and there were more than 10 of us in line. She was clearly flustered. Once we got to the front of the line she couldn’t find the keys to our car and ultimately «upgraded» us to a Premium Car which is what I booked in the first place. She was to close the checkin counter so she could «wash and go get the car». 10+ mins later she returned with the car but the interior was filthy. We were very frustrated with the entire process but after reading other reviews on Unilocal I can’t say I’m surprised.

Do not come here for a car rental in Seattle! We booked our car a month in advance, and arrived 20 minutes before we were scheduled to pick up our car. Instead, we waited for an hour in line only to find out that they «ran out of cars» because there is «limited space at the airport».
Even so, why would they make a reservation for customers when they don’t have cars to rent out? I did not expect to start my vacation sitting and starving in the airport for a couple of hours until I got a car that should have been ready by the time we got here.