Torrid

I have shopped at Torrid for years. This time I went to Schaumburg’s location. I had a rather large amount to return and I know that can be annoying. I did however keep over $ 300 worth of clothes from my online purchase but about $ 200 worth was going back. The cashier acted so annoyed and rude the whole time. When she was done so handed me my receipt and when I looked at it she rolled her eyes at me. Don’t offer online shopping if your staff doesn’t want to deal with returns.

Went in just to look around ended up spending over $ 100 but then realized that I didn’t have my Torrid Card with me. The cashier who was already being rude literally rolled her eyes at me and grabbed the phone to look up my card number. I’ve done retail work before and calling in to get a number is not a big deal, seriously!
They had a mess by the registers and kept talking about personal inappropriate stuff in front of all us customers waiting. Nice…
So if your planning on going, go ahead, I mean it’s the biggest Torrid store… But don’t expect decent costumer service.

Best place to shop. Store is clean associates are always so nice and very accommodating. If you ask for help they won’t hesitate …

I’ll admit I’ve only been in a torrid maybe 3 or 4 times as I’ve always been on the cusp of fitting in their clothes but recently I’ve found their clothes to be a good fit. I’ve gained weight but I don’t want to wear a moo moo. And this store is great because all the clothes have STYLE!
This location seems to have a really good selection and the employees are amazingly helpful.

I am in Schaumburg every few months for work and I always make sure to stop here. The ladies that work at this location are phenomenal. They are fun, kind, down to earth and don’t seem like they are just trying to make a sale. They are great about helping me find pieces (they picked out my engagement pictures outfit). I have had to return 2 items due to holes and the staff at this store as well as the online customer service was outstanding. It’s so amazing to find a store with plus size clothes that are still fashionable.
Five stars for everything about this location. Also, I’m told that it’s the biggest of their stores in the Midwest.

Absolutely love this location!!! All the girls are so accommodating and kind; I felt so appreciated by them and they helped me so much from style to savings!!! Definitely 5 stars

I went in today, very frustrated, to get my money back on my pants that had holes in them. It turns out I had 2 of the exact same type of pant and BOTH of them and both of them had many, many holes in them.
I walked in angry and wanting my money back and never wanting to shop there again. But the cashier that helped me out was very nice and ended up exchanging them for 2 different pairs of pants that I have one of and really like!
I left a happy girl.

A+ for friendly staff at the Fairview Heights, IL location, (although a little pushy) but I’m pretty sure I will not buy clothing here again. I spent $ 150 on a basic summer dress, a belt, and a short cardigan. When I took them home and studied them, I saw the «made in China» tags and got skeptical. The dress fabric is single seamed, cheaply. I haven’t even worn the it yet but one pull of a string on the bottom, and it started to unravel. This dress was $ 58 folks, a very basic, short olive dress. I will never make another purchase here. I should have gone across the street to Ross and gotten the same dress, same cheap quality, at a quarter of the price.

I only go to Torrid for the shoes because it is very expensive, and you can find just as good plus size clothes at Forever. My beef with this store is the staff. Although they are friendly, they are extremely unprofessional. They spend quite a bit of time chatting with each other about work/​personal issues while customers wait to be helped or to check out. If they aren’t ignoring you, they are hounding you and basically won’t leave you alone to shop. I understand they work on commission, but I don’t need to be asked how things are going every 2 – 3 minutes. They are the pushiest sales girls I have ever met. It’s too bad there’s not another torrid near me, but they are in need of some new management.
Bottom line: An air of professionalism is needed here!!!

Staff is awesome, in all the times we have gone, we have one very minor issue, which we were able to work around without significant difficulty.
My GF is the kinda gal to bring 30 – 50 items with her into the dressing room, and then adjust sizes as we try things on, and all that fun stuff.
The staff is friendly, supportive of males being in the store, unlike an LB I was at once before…
Clearance section is the biggest in the state I think, so it’s worth the drive if your a torrid shopper. And that’s all I am saying because if I hype up the store too much, all the good stuff might be gone, when we make our occasional trips over there! LOL!!!
Moderate pricing leveraging sales and coupons and clearance, otherwise can go pricy. Have seen jeans full retailing for close to 100 bucks (we don’t buy those)