The UPS Store

Very helpful people! I had to print my shipping label out and they were so quick and helpful and didn’t charge me. I’ve come in here several times and I am Always treated great at this store.

Would give a 0 if I could. Went there to print something and charged for a 3.20 computer use… can’t even recall I use the computer… but people work at there are very nice and helpful.

Please do not go there … If you have any problems with your package the manager or the owners will do anything about your problems they are never there and they never call you back they they didn’t solve my problem with my cellphone I send it to Peru or at least pay back, they literally stole from me over 600 dollars… It’s been over 3 months and nothing. l they didn’t contact me They should close that store the employees are not well train and the managers and they owners forget it… So good luck if u are going there

This may be the worst UPS store in the planet. I went there twice after ups told me they had a package dropped off there. Several different tracking systems showed the same information. The staff there was incredibly rude and claimed they had no package. They even lied about what the system said to get around the fact that they didn’t know what was going on. I suspect they are stealing packages and selling them and playing dumb. AVOID.

Customer service is decent if you need to have a simple thing like dropping a package off but otherwise I’d go elsewhere.
Not many resources: (1) computer, (2) copy machines
The cost to use printing services from the computer are not wallet friendly.
Minimum card payment is $ 3.20
Price per minute $.30
Sheet of black and white $.20
Sheet of color $.39

I don’t know why this place has such horrible reviews for service – I was in the area and needed to print and fax a couple of papers right away, tried going to Staples but the wifi there was totally down. They were very helpful, let me use the computer so I could access the documents and promptly faxed everything. Saved me a lot of stress, thank you!

Connie is literally thee most UNHELPFUL person I have ever had the pleasure of speaking to. She is condescending and outright rude. UPS Store PLEASE FIRE HER.

The service is horrible and has NO clue what they are doing. The guy with the bushy dark hair is the worst and the others aren’t to far behind. Avoid if you can.

Great after-​hours email communication

I don’t know what everybody is saying, this is the best UPS store in the city. I walk in, I tell them what I need, and they tell me all of my options. They always take care of me!!! For those of you concerned about postal prices… wake up! What do you value more, your time or saving a couple of dollars.

I came in today to get certified mail and make some photocopies. I also came in here a few weeks ago to drop off some Comcast equipment. In both cases, the staff was helpful and I didn’t have to wait in line very long at all.

PRICE GOUGING ALERT!
Just shipped a box December 19^th which I needed to have shipped 2 day air for it to arrive by Christmas Eve.
They charged me $ 14 for a 20×20×12 box and then $ 137 to have it shipped. Funny this is I could understand if the shipping cost had to be high due to the need for 2 day air, but $ 14 for a cardboard shipping box, really? How can Amazon offer free 2 day shipping when a retail customer gets billed $ 150 to ship a package 2 day?
The woman helping me was very helpful, but that doesn’t matter much because I feel like I just got ripped off, badly!

Pretty much one of the worst customer service experience’s ever. The employee «helping» me was audibly sighing, complaining to his female co-​worker how much he disliked his job… Awkward, disappointing, and could not get out of there fast enough.

Being a stickler for customer service who me patronize a place staffed by quasi-​sullen young-​ish ladies? Amazon made the mistake of telling me I could do a return drop-​off there and the UPS man took my package right on the curb so I didn’t have to stand in line.
Silly me returned months later with a Fed-​Ex amazon return to drop off. My mistake. One pretended to help the other wandered away. Took the box over to the Fed Ex on Daniel Burham court they told me that — still, it wasn’t possible for them to let me know how bored they were.
I’ve lived here since 1984 its customer service or the lack of drives many business to close. I’ve seen them come and go and wonder how long this place will stay in biz?

You know it is bad when you walk in and the staff warns you how expensive the prices are.
I brought in a picture in a frame and they priced packing at $ 70. To do it myself was about $ 20. But even if I had boxed it at home and left the top open for putting in, say, a birthday card, they would have charged me for using 3 feet of their tape.
These guys jack up the price to whatever they want to charge; if you can, try any other UPS Store.

I’ve been here a number of times and usually it’s fine. Noting to rave about and nothing to complain about. However, today printing 2 pages cost me $ 20. The $ 20 cost came from the amount of time I was «using» the computer while the system was unresponsive. When I mentioned to the employee helping me that I was being charged for time that the computer was frozen, they just shrugged their shoulders. When I mentioned a second time that I was unhappy about the extra charges the employee responded by saying «it’s too bad the system is so slow.» I was late for the concert that I was the printing tickets for, so I didn’t stay and try to argue for a refund.
In summary: printing two pieces of paper took 15−20min, cost $ 20, and made it so I will never return to this UPS store

I was hesitant to come here after reading recent Unilocal reviews, but I needed same day notary signatures and this place was the closest to me. Josh was great. Granted, it wasn’t slammed when I arrived late morning, but he was patient and friendly with me while we reviewed – twice-​my 19 page document for signature. I can’t speak for shipping services, but if you need a notary, go see Josh.

Awful consumer experience. Employees are ok but store policies are nonsense.
I printed a label using their computer and they tried to charge me 4 dollars.
I ended up just walking out.
Just avoid this and ups.

I’ve had a mail box here since 2010. I pick up and drop off packages weekly. I’ve never had any problems here. The people here are friendly and the new staff is even friendlier. I’ve used their notary service half a dozen times and it’s quick and inexpensive.
They offer UPS Store services exactly as all franchised UPS Stores do. With that said, you’re always going to save time and money if you pack it yourself and print a label at home from the UPS website.
Pick-​ups, drop-​offs, notary, this is the place! :-)

I have been using UPS Store #0051 for a few years now, most to pack and ship eBay sales. It is extremely expensive, but if I don’t have the time or want the professional responsibility of packing and shipping for high value items, I bring it in and have it done at this nearby UPS outlet.
On Aug 20, 2014, I brought in a ~$ 3K Apple Mac Pro computer for packing and shipping. I paid $ 183 for this service. Unfortunately, for whatever reason I got a little cheap in the end and insured it for only $ 2k) I don’t mind paying big money to ship if there is peace of mind.
That said, store manager Josh took care of me; pleasant enough, no issues there and he can’t help the price list I don’t believe.
The buyer received a completely demolish box, an inoperable computer and missing power cord. I had to refund the money immediately after UPS inspectors confirmed that this was not seller/​buyer fraud. On Sept 13, I was «allowed» to view and document the crushed box and contents at the UPS store. The insurance claim for $ 2K was approved on Oct 2 and I picked up the box.
It was unfixable and I had to donate parts rather than get caught in an extended science fair project. Rather than receiving the insurance check and calling it a day I actually get a supplemental information request on Oct 22 for a box I no longer have. It has been two days and I cannot reach the store manager.
Honestly, we can’t be sure that it was bad packaging at Store #0051 or it was dropped on the highway by a driver or it fell onto a runway at a shipping facility, but the UPS system from this outlet, to customer service and the «integrated insurance» service is very broken. I went to buy a UPS service from this particular representative and have been left in the wind out $ 3K over two months (so far) This store is clearly bad as reviewed by too many people to be otherwise. Meanwhile videos of UPS drivers from others around the country go VIRAL:
I would love to laugh if it didn’t hurt so much.
UPDATE on November 19, 2014: Still no resolution. The local store was not able to assist any longer.
FINAL UPDATE: Insurance check received December 9. Yikes.