High Trails Cyclery

Great bike shop. The staff is extremely knowledgable and helpful. They provide great input and suggestions without just giving you a hard sell. I visit San Francisco area about half a dozen times a year and the was a great find. I will defiantly be back for cycling needs when in the area.

Went to these guys to box up a couple of bikes for our move. I happened to pick the day of Santacon (thousands of drunk people staggering along Polk street dressed like Santa) to drop off my bikes, which made it especially memorable.
Despite the chaos on the sidewalks, the shop itself was calm and organized. An employee pretty quickly took my bike off my hands and took my information to schedule an appointment.
I was pretty sure my appointment would be to pick up the boxed bikes on Tuesday, but when I called Tuesday afternoon to confirm, it turned out they had scheduled one bike to be boxed on Tuesday, and the other on Wednesday (facepalm). I’m not in a particular hurry, so it’s fine, it just felt like kind of a stupid mistake.
All-​in-​all, quick, friendly service, and got what I needed for a decent price ($ 75 per bike, including the box). I’d visit again.

I went into the shop the other day with my Dad’s Fuji Gran Fondo (High Trails is mostly a Specialized shop) and the service was amazing. Miguel was very helpful in refitting the bike to my specs while I «borrow» it until my Dad hopefully forgets I have it… The guys in the shop were happy to talk the appropriate pedals and accessories for my needs. Sometimes when you walk into a shop like this it can be a bit intimidating if you’re a beginner like me or you worry that they’re «up-​selling» someone who doesn’t know any better. I did not get that feeling at all and feel very comfortable walking back in anytime. Their exceptional customer service has made me a customer for life. Thanks again!

This review is a little late but I went in to have a full bike fitting with Brian and had a wonderful experience. The bike was my fiancés old bike that I had been riding around without fitting it to my measurements. Brian helped to identify small adjustments that made a world of different being on a bike for 3 plus hours as a new rider. He gave me his honest opinion and tried to identify must haves vs nice to haves in order to save money and come up with a gradual plan to modify the bike. Overall amazing experience and so glad I came here for this bike fitting.

The staff here are super knowledgeable and friendly. It was my first time buying a bicycle, but with their help I could find the best bike for me easily. They also offer free trials so I could do my investment without a slightest doubt that the bike might not suit me. They have a big variation of bikes and accessories, and do the maintenance for you bikes, so I guess you can ask any question you have about cycling and they will gladly help you. :)

this shop has been great to me. Its hard to find a bike shop that doesnt make you feel like an idiot when you don’t know some obscure mechanical tid bit. Brian and Marcel never made me feel that way. Steve and Lev have always provided stellar work and left my bike riding better than before. As you can tell I’ve gotten pretty tight with the employees and dont know what I would do without them.

I must have won the bicyclist lottery to have such a kickass shop two blocks from my house.
I’ve shown these guys the full range of bike ailments, from doing a full crash check 15 minutes after getting doored by a car, to buying a new bike for my 2 mile commute, to the usual regimen of bike care and maintenance. They have handled it all with a level of professionalism, care, and expertise that puts them one notch above my doctor in trustworthiness
If you’re looking for a specific manufacturer, note that they are largely a Specialized shop in terms of their bike selection, but they can fix and tune-​up anything under the glorious California sun.
Marcelo, Brian, Miguel, you guys rock!

Brian, Lev, Marcel and Steve are knowledgeable and helpful guys who have taken care of all of my cycling needs.

sick shop. staffed with enthusiasts and genuinely nice people. There is a wealth of knowledge in the service dept. that rivals any shop i’ve been to. They are always willing to take the extra time when needed.
RE the negative reviews below; some SJWs just like to complain when not instantly gratified.
Bear in mind they tend not to stock alot of super high-​end items (flooring is expensive), but are always quick to order when needed. Otherwise, the stock is very good.

These guys are helpful and thorough. I took my old trusty rock hopper to them after moving it here from Seattle and they cleaned it up and gave me a good-​humored reminder to take care of it. It felt & looked good as new after that tune up. I’ll probably be taking it in again soon since the brakes are feeling the result of a year on San Francisco hills!
My boyfriend bought his bike from here before he realized that he is terrified of biking in the city. It was reasonably priced, they were very helpful while he was shopping and provided a lot of information for him. Though he’s not commuting like I am it’s nice that he does have a bike these days should he ever get over his fear of the trolley tracks. They also set him up with some good strong lights and a nice helmet all of which I subsequently stole from him.
I recently went in because I’ve been thinking of upgrading and they were friendly as ever, not overbearing but more than willing to advise.

Great service and friendly staff, I loved my experience. Saturday morning I planned a bike ride to Sausalito and my bike had a slow leak from a faulty valve. I called to see if they could help me out day of; spur of the moment and they honestly replied 15 – 30 minutes depending on if people rushed in or not. I rode over and they had two customers but within 2 minutes someone checked in and got my bike checked out and 15 minutes later I had a brand new t-​tube and was on my way to Sausalito. Not a to mention an affordable $ 17.00 for it all. I am not currently living in SF and Unilocaled to find this spot. Not only was this place affordable but they are efficient, friendly, and knowledgeable. I’d go back in a heartbeat if my bike ever needed repairs or a fix.

We stopped by HIgh Trails to book appointments for tune ups for our two bicycles. At $ 50/​bike it’s a great price. They took a look, did a few quick fixes to the breaks and gears on the spot ($ 20/​bike pit stop) and told us to consider a tune up in 6 – 8 months. Both bikes ride much better and much safer after their work. Great professionals and honest people.

How to get rid of a potential customer.
1. Assume that he is wrong. Never having seen me before (it was my first time in the store), and having no idea what I did or didn’t do to diagnose the problem on my bike, the guy at the front counter disagreed with my diagnosis.
2. Show a lack of inventory knowledge. When I asked about the product I needed to fix the problem, the said counter guy said that he wasn’t sure if they stock it.
3. Exude a big-​box, corporate establishment vibe. He said that the mechanics have this product in the shop. I expect to pay for any service, no matter how small, done to my bikes when I walk into any shop and I gave no indication that I expected anything for free, but before I had a chance to say anything, the guy stated «if we touch your bike, we have to charge you.»

This place is the best.
Very welcoming and helpful– Steve and Brian really turned a challenging day around by tuning my bike up while I waited and even saving me a bit of money on the repairs.
Undoubtedly the best experience I’ve had in quite some time!

I was recently in SF and purchased a bike from a friend and wanted to UPS it home to San Antonio TX. I trekked across town to the only UPS store I could find with a bike box. I called and they told me they closed at 6. Well, after I arrived, at 5:30, the guy told me it was too late to ship it that day and I would have to come back the following morning. Well, that wasn’t going to work as I had an early flight, I was super frustrated and starting to panic.
I found High Trails bike shop via Unilocal and boy were those sparkly stars dead on!!! The shop provided me exceptional service, the staff was more than willing to help, and the patience shown to me regarding my situation was exactly what I needed. Not only was David The Mechanic professional, informed, and a pleasure to work with… He’s hilarious! ;-)
It’s not often that you find yourself in need of great customer service and right next door is the answer!
David told me when my bike would be ready to ship and I used an independent carrier to ship it. The bike was indeed ready on the day promised and they were gracious enough to print my mailing label and allow me to ship the bike directly from the store. Five days later I’ve received my bike and was thoroughly impressed with the professional packing job David did.
Thank you for taking great care of me.
Happy cycling.

Bought two new mountain bikes, just picked them up this past weekend. As always, thanks to Marcel and the crew. #awesome

This place is THE BEST BIKE SHOP in the city! I found them desperately on night after my brakes were stollen while I was Xmas shopping (who does that btw.). These guys were fast, knowledgable, cheap, kind, conversational, professional… I can’t say enough. They have a customer fo– life
My boyfriend and I went in today for some odds and ends. Same amazing service. They had everything we were looking for and stayed after hours to «talk shop» and tune both our rides (not what we came there for)

Marcel and Brian are nice guys… no question. My complaint, however, is not regarding their knowledge or friendliness, but their lack of business acumen and customer service.
I went into High Trails expecting to support my local bike shop, and to purchase an American brand high end bike. Both equally important to me. My budget was $ 3,000.
On my first visit to High Trails, a current customer came in who apparently had dropped off his bike for work two weeks prior and hadn’t received any update. He rudely interrupted us, was extremely irate and shouted at Marcel, explaining that if his bike wasn’t ready by the end of day he wanted a refund. This probably should have been my first inclination that High Trails wasn’t very organized, but when people shout it comes off irrational so I continued with my business.
I purchased a Specialized Sirrus 2015 bike in November, 2014 from High Trails. Brian showed me on the Specialized website that my bike was on back-​order, but the ETA release date was early January, 2015. I was explicit and very clear that if the bike would arrive in January then waiting two months wouldn’t be a big deal.
In early January 2015 I didn’t hear from High Trails, so I followed up with a friendly e-​mail. Brian wrote back and explained that the new release date for my bike was the end of January 2015. He told me he checked the Specialized website every day for a release date, which I thought was highly inefficient. Also, if this was the case I was confused why I hadn’t received any update. I probably should have just canceled my order then, but since he was friendly enough I decided to be patient.
The last week of January 2015 I still hadn’t heard High Trails, so I followed up again with another e-​mail. Brian wrote back and told me that the new release date was the end of February, and he was leaving for a 10 day vacation. I wrote back explaining that I’m a busy person who needs a bike to commute. Not having a bike was not only a financial burden (extra commuting cost), but also if there was a comparable bike that was available then I would be open to a different bike.
I unsurprisingly didn’t hear back from Brian, but then eventually Marcel called me back and tried to locate a bike for me. He found a similar frame, but it was considerably more expensive than what I had budgeted. Marcel told me that my bike was now on back-​order and it looked like possibly early March 2015, nearly four months after I purchased my bike!
I immediately asked for a refund.
Complaints …
1. Why, as the customer, am I supposed to follow-​up?
2. Why does High Trails not have a better supplier/​dealer relationship with Specialized that is more transparent? Explaining that «there’s nothing we can do» isn’t a sufficient response. From a customer perspective it’s actually infuriating.
3. I am not the type of person who expects anything for free, but I’m a little surprised that there was at no time a proposed incentive to keep me happy. Complete failure in my opinion.
Bottom-​line … be prepared to wait for your bike and/​or service with an excuse and smile. Expect zero follow-​up.

Dear Marcel, Brian, and Steve:
Thank you for the most enjoyable bike buying experience. Thank you for spending so much time explaining the world of bikes to my mom and I, for letting us test drive ‘Specialized’ bikes, and for all the maintenance tips and honest feedback. And of course, thank you for the delicious espresso. Now that’s going above and beyond.
Happy I found you !
see you guys soon.

Came in to get my rear dérailleur hanger aligned and the torque of my crank arm bolt checked because of a clicking noise.
After fixing this and test riding my bike they found that my front dérailleur needed some adjustment and that the clicking noise persisted.
After several test rides including disassembling and re-​greasing the crankset, bottom bracket, cassette, and seat-​post they finally got rid of the clicking noise.
These guys really go out of the way to help their customers and make sure that their next bike ride are as pleasant and safe as possible.