Laundry Locker

Laundry Locker has worked great for me. Convenient, on premises service, quick turnaround, quality, and pricing have all been terrific. I have already recommended Laundry Locker to my friends, without hesitation. Go for it!

I would not recommend this service. I’ve been using Laundry Locker for about 5 years. In the beginning, it was a fantastic service, and I was so thankful to have them in my neighborhood. In the past year or two, LaundryLocker has become incredibly unreliable.
About half the time, my code doesn’t work to pick up my clean laundry. Often I’ll try every locker in the place and will eventually find the locker that opens with my code and contains my laundry. Today, however, my code opens a few different lockers that contain other people’s laundry! And this is despite an email from customer service confirming my locker number and assuring me that my code had been reset. So this is now my second attempt to pick up my laundry without success. Again, this happens ALL THE TIME.
Over the years the quality of the lockers has really declined as well. When you enter the facility, a good portion of the lockers are unusable because the locks are broken.
Thankfully, their customer service is prompt and friendly, because I use them often to trouble-​shoot my orders. But these guys really need to figure out their systems.
I give them 4 starts for the laundry service itself (they’ve never lost anything of mine and have only given me a few items of someone else’s clothes over the years), 4 stars for custom service, 2 stars for the quality of the facility, and 0 stars for reliability.
I am really hoping that another competitor emerges in my neighborhood so that I can switch services. I am stuck with LaundryLocker for now.

Reliable, easy, friendly. Have used Laundry Locker 5 times now and they are 5 for 5 on turn around time, a friendly attitude (via email) and the entire experience as been very easy. My wife and I will continue to use them for our dry cleaning and laundry needs and I’ve recommended several friends and neighbors to give them a go as well.

Laundry Locker has removed a chore from my life because it’s basically effortless drycleaning. I have LL in my building, which is the height of convenience. They’re very fast (often 1 day turnaround time). I broke the locker I put my clothes into once, snapped the handle right off, and bless them the clothes were still not late. Very happy with this business.

Laundry locker is conveniently located in the garage of my building at 38 Dolores. I simply drop clothes off in the locker, text LL to pick up and clothes are usually done within 24 hours (sometimes 48hrs). Less expensive than what I was paying for service at a nearby laundromat that I had to use my car to pick up clothes every week. Never thought it could be this easy.

Final Update– I’ve decided to stop using Laundry Locker after more confusion on order pickup, receiving no text that my order was done, which led me to believe my clothes had been lost AGAIN. In reality it’s just crappy customer service. It’s a shame because I’ve been using their service for years, and it’s only recently taken a huge dip. Going to try Rinse because I’ve heard it’s much better.
Updating my review, and saying that even after misplaced clothes, they did get back to me a lot faster this time to return them quickly. I have the clothes now and they were open and thankful for feedback specific to the building lockers that I use, and ways that the delivery /​fitting clothes into lockers would work better.

Breezy Laundry Lockers are now in Melbourne and have just moved in to my apartment building and I have to say this idea is awesome. So convenient to just drop my cleaning off as I leave for work and pick it up when I get home. If you haven’t got them in your apartment complex get on to the body corporate this will change your life.

Thanks laundry locker. First you deliver my clothes and send me wrong code and now hours before my work meetings I go pick up my clothes and they are not there. WHERE ARE MY CLOTHES!
This is the last time using this service. Unbelievable!

Reasonable pricing, good customer service, and solid quality. Had a few issues initially with instructions/​execution, but they comp’d my order and got it right, which meant a lot. Def saves time and makes it easy on you.

Great place, very convenient, and they do a better job than most «traditional» laundries.
Thank You for Existing!

Overcharge, underperform.
First/​last time experiment goes like this:
I brought in 1 pair of pants, 1 skirt, and 2 shirts.
They charged me for 3 dresses and 1 shirt (waaaay more expensive)
I look closer and see that not-​a-​one of the items I left with them have actually been cleaned. I mean… They may have run them through the cycle once but they certainly never took the time to actually look at what they were doing.
The accompanying «sorry but we didn’t remove the spots on your clothes because it would damage them» tag left on a couple items might have made sense if this was super delicate material, but a thick polyester can be drug across the street with no ill-​effects. Nice try!
Customer service was a no-​go, because… well, I never even got a response.

Just dropped off my first load of laundry let’s see how it comes back. If it’s as good as the drop off process then I’m going to be a customer for a long time. Thanks Susan for the nice call to help out with all my questions.

I’ve been using Laundry Locker for about 6 months now and I love it! The prices are very reasonable and it’s the most convenient thing ever. I literally drop off my dry cleaning at the concierge desk in the morning before work and pick it up at the desk the next day after work. No hassle. Give it a try!

Laundry made super easy! They pick it up and practically the next day, it comes back. My suits are pressed and clean and looking sharp. My shirts — oh why is it so hard in SF to find a good shirt laundry — but with Laundry Locker the shirts are pressed perfectly and with just enough starch to make them crisp and clean but not so much that they scratch. I also send all of my sheets out to them. It’s like sleeping in a hotel bed. Fresh smelling, clean, crisp white sheets — nothing like it. I sleep so much better on laundered and pressed, cool, cotton sheets. Laundry Locker is da bomb!

An apartment full of air-​drying Lululemon or the quick convenient delivered-​to-​my-​office service of Laundry Locker.
I chose wisely.

The service is excellent and the quality is terrific. We love Laundry Locker. Easy, convenient and reasonable!
It’s simply impossible to beat

I live in Oakland, and I was a bit wary at first of how much it was going to cost to dry clean my clothes and how they would turn out. I was pleasantly surprised to see it didn’t cost me an arm and a leg (the prices aren’t super cheap, but they are reasonable for the convenience) and how well the clothes were laundered. Add responsive service, quick turnaround, and environmental consciousness, and Laundry Locker is a five-​star company!

The main selling point of Laundry Locker is its convenience. I never have time during the day to drop off dry cleaning and then pick it up later. This gives me a great solution to drop into the locker in my building and then get notified via email that my order is ready to go.
Price: It’s certainly not the cheapest option, but I’ll gladly pay a small premium for the convenience. I mainly get my dress shirts laundered for about $ 2.50 per shirt, which is slightly more than the brick and mortar places. But it works for me.
Quality: Not the best, but gets most of the tough stains out. You can make notes in the comment box about where your stains are and they’ll pay special attention to those spots.
Service: Very prompt with questions or changing orders. Haven’t had a problem. Would like to see an easier way to cancel orders though. I have to email them instead of doing it through their website.
Speed: Very fast service. Usually turnover is 2 days for a laundered shirt. Sometimes I get my shirts the next day. No complaints here.
Convenience: Again, this is definitely the number one aspect of Laundry Locker. Email notifications are great.
5 stars because it has great service and quality.

Dropped shirts off on Saturday and notified they were ready to be picked up on Tuesday.
Problem?
Delivered to the wrong kiosk (actually to a residential complex that has lockers but is not open to general public access)
Called them and asked to redeliver to where I dropped off.
5 days later and still waiting: no shirts
Won’t use their services again

Very convenient and the customer service staff is super helpful when I was first using the service and had questions.
I highly recommend for people who don’t have time to go to a traditional dry cleaners and just want to drop their laundry and get back to what they were doing.