FedEx Office Ship Center

They have one printer available to use but it’s always preoccupied with large jobs being worked on by the staff that take several hours. More often than not I’m asked to come back the next day or visit another location. The customer service agents are polite but extremely slow and I’m often left standing at a machine for 15 minutes as I wait for assistance. They are already making a huge margin on the simple prints I need yet id be happy to pay 3x as much for connivence. Perhaps thy should invest in more printers and better service.
This time in particular I needed to simply make copies from my flash drive. I attempted to do so from the self directed kiosk however I’d threw errors and u had to wait 30 min as the agent helped 3 others that came into the store before me. The other agent on duty had previously promised to help me next but disappeared into the back room never to be see again.

I ordered from
a month ago. The blinds never showed up. Finally they said fed ex was delivering them. I waited all day. They said they delivered them today at 3:48. I was here sitting at my front door. There was no delivery and now they admit they are lost. they also say there is no way to contact the dispatch office or the driver, which I find hard to believe.
They say now it will be several days while they do a trace.
I have already been charged by
. Now I will have to fight to get a credit back.
Never again with either one of them. the customer loses.

They do almost everything, but they’re really pricey!
Love the self service photo print kiosk machine. It has however messed up one of the 8×10″ prints I paid $ 4.99 for, but they offered me a refund despite having no control over the machine.

Good FedEx shipping center. I always drop off my packages here when I can’t schedule a pickup at the office. It’s usually quick and painless process. Drop-​in, give them the package, they scan it, give me a receipt and off I go.

I came in telling the worker what I need
She divided one job into three different jobs and everytime I asked if she would do something for me
She would say oh that costs extra or it’s cheaper when you do it
My concern was more thAt I have really bad eyes and just wanted it done
Instead she served other customers inbetween and for everytime she did something she rang up my cc first before she even finished the job
And this was all a total bill of maybe $ 15 it was not like I was giving her a huge job
It took forever and now I missed my bus even though I came with plenty of time
Thanks now I have to wait in the cold for a hour

Staff was really helpful. Made it easier to copy my documents and prepared the originals to be shipped. It was End of Day, customer service representative «Ashley» managed to included envelope for next day arrival. I wish the shipping centers by my city were this nice. Only in San Francisco.

This review is regarding fedex as a whole and not this store. Beware — if FedEx chooses to utilize the USPS in delivery of your package and something goes wrong, Fedex will not help. They will tell you to deal with the post office yourself.

Bad experience earlier tonight at 5:45pm picking up a package at this location. There was an agent at the counter whose customer service skills were so thoroughly lacking that I was astounded. Be ready for a dose of order-​barking punishing attitude from this gal.
I often feel at the mercy of the shipping company when receiving a shipment — you didn’t choose them (the merchant did) and they often treat you with a «take it or leave it» attitude. This experience excelled in this (negative) regard.

Terrible service, I’ll never be back. Sending a bag to Europe took me one hour. First, they took ages to wrap a frame. When I asked why they were taking so long, the manager of the center, Theresa, gave me this excuse about the proper handling of the piece –which was just a small frame with a diploma. Then the woman that was helping me out left without saying anything and no one even told me a thing. Another ten min passed without any help. The manager came, finally, to tell me that the whole thing was suppose to cost me almost one thousand dollars (just because the used this really big ass box for the frame). At the end I just paid for the bag and left the frame out. Pricey, plus the fact that the manager and the person who was helping me at the beginning both had a really bad attitude make me want to send this review to their customer service area.

The service here was amazing in contrast to disastrous experiences I’ve had with the Fed Ex /​Kinkos concept stores. Quick, efficient and painless. Bonus: curbside parking if you go during off hours. Choose this shipping center and avoid the others.

I went in the other day to potentially do a print job. I spoke with Rebecca and David, both were very nice and just as helpful. I had a somewhat complex requirement, and they were happy to answer my questions and even suggested I call them later if I had any additional ones. Given my requirement, I ultimately worked with another vendor, but must admit the customer service from this particular Kinkos undoubtedly exceeded my expectations.

I received impeccable service here when wanting to post a parcel to another state. Being from Australia I didn’t really know the best way to send a parcel within the US and the guy here was so helpful and friendly when measuring, weighing and explaining my options.

It was about five minutes until closing time when I walked in. The lady’s name that helped was Rebecca, she was so nice to stop what she was doing, and gladly help print out a poster I needed immediately. Even though I’m sure she wanted to pack up get out for the night, she was very helpful in formatting and making sure my posters came out great, using her expertise to size the file on to the page dimensions I needed. Service like this is rare in FedEx as a whole, and it needs to not go unnoticed. Thanks Rebecca!

I often buy parts for my business from a supplier in LA. For some reason this time they shipped the parts via FedEx rather than USPS which had been the norm. We just got a USPS shipment from them last week with no problems.
Due to our old building being sold and faced with a $ 17K a month rent increase we moved a couple of blocks away to a new location.
I was advised via tracking our parts shipment would be delivered yesterday. I went down to the store to retrieve the shipment and our on duty guy who was there all day said nothing arrived and he had not seen any FedEx guy.
I returned to my office only to find FedEx says the package was delivered at 3PM and signed for by someone unknown to us. Now I have the hassle of dealing with a supplier who has a confirmed delivery to God knows where (it certainly was not at our store) and may be out the money for the shipment.
Clearly the FedEx drivers serving the Mission district are clueless and apparently deliver people’s packages carelessly and then note they were delivered correctly on tracking reports.
I have asked our supplier to reship citing the signature on the receipt they have is no one known to us. Apparently FedEx can’t even read street numbers on business locations correctly.
We don’t need these hassles from the people who advertise they are the best in the shipping business. Our delivery came out of the same location you can ship from so we are writing this bad service report for them. They earned it.

Terrible customer service! Was first in line but kept me waiting to serve someone who came in after me

It is nice to have an office in the neighborhood.
However, they were not able to honor the $ 10 holiday coupon that was tbeir announcement on Unilocal.I showed the coupon on my iPhone, but no that wasn’t good enough, it had to be printed out. I used their rental computer to go online and print the coupon, and was charged $ 1.43 for 3 minutes and 1 page printed. The printout was exactly the same as what was shown on the iPhone, and the person at the store had no idea how to apply it to the transaction. He made several phone calls over the course of 30 minutes, and then just said he couldn’t do it.
It was disappointing.

I have had several boxes shipped to me and asked that they be held at this FedEx location. Each time, it’s been really easy. FedEx Ground shipping is really affordable, and you get a discount if you create an account (free to do), and the shipping time is really fast (a couple days w/​in CA).
I get a phone call when my packages arrive. I drive over and pick up my packages. The hours are convenient because they have Saturday hours. I can pull up right outside and load my stuff into my car. Staff is always nice. Never had a problem so far!

The people who work here are incredibly helpful, friendly, and efficient. I’ve been here twice in the past month, and both times I was pleasantly surprised by how easy and painless the experience was (not always the case at places like this).
The first time was to ship a bike to San Diego. There was almost no wait, it was very affordable, and the bike arrived in just a couple days in perfect condition.
The second was to have some things printed. I called to make sure they do indeed have printing services, and the very helpful employee gave me the email address to which I could send the documents I needed to print. When I arrived, I expected the worst: that it would take forever, that they would be searching through the inbox for my email, or even worse, that they’d say they didn’t get my email. But no! My documents were already printed up and waiting for me when I arrived! Two black and white copies, and they only cost me 26 cents. This is actually cheaper than going to most other FedEx locations where they have computers and you print things yourself: you first need to pay to use their computer *and* pay the printing fee on top of it.

Rented a Zipcar today and drove out here because I needed to send a fax. Except apparently this location was broken into several days ago and the fax/​copy machine was damaged. That really sucks except YOU’RE AN OFFICE SHIPPING CENTER. Get a functional fax/​copy machine. I could see not having a working machine if I’d come in like literally the morning after the break in, but it had apparently been several days. FedEx is huge. They have multiple locations in the city. You’d think they could get this location a replacement or even temporary machine same day if need be. But, they didn’t, which means the trip was a total waste of my time.
Parking tip: the parking lot is accessible by the little alley way you pass right BEFORE coming to the building itself. Building has a purple awning so look for that, because you won’t see the FedEx logo until you’ve passed it.

Came here to print some resumes. On the looks of it, the store front was a bit drab, until I realized that it’s primarily a shipping location (as the name implies, but I’ve never been to one before), and began wondering whether I might need to look for another shop, find another parking, etc. But the nice lady behind the counter had a solution for me right away. She said, if I could email her the files, she’d be able to print them for me, and I was even able to select the nice paper.
So, even though I did not use their shipping services, the customer service was excellent and they probably handle all of their jobs with relevancy and compassion I was privileged to. Thank you!