German Motors Collision Center

Avoid if possible. I was in an accident that required front end replacement on my BMW. The work took 3 weeks to complete. On the drive home, rain got inside the new headlights and shorted out the electrical panel. That took another 2 weeks to fix. Then they billed my insurance company another $ 5k to fix their screw up. Their body and paint work is good, quality control is poor, customer service doesn’t return phone calls and they their billing is shady.

Great service!
My BMW front fender was damaged!
They replaced and fixed it perfectly! Looks like nothing ever happened…
They were professional and car was ready when promised 2 days later!

My car had been vandalized. So i took it to German Motors and they we fantastic. They arranged for a rental car to be brought to me. I was told it would be 2 ½ weeks to be repaird and it ended up being only a week. They were on top of keep me posted and attentive about dealing with AAA. The work they did on the car looks like new. I would go to them again with our hesitation.

Came here yesterday to have my mercedes window and door pilar fixed and low and behold this joke of a «collision center» is by far the most unprofessional outfit there is.
Apparently you need to make an appointment two weeks in advance which makes no sense for a collision center if your car is damaged what are you supposed to do wait two weeks with your car to sit around and rot?!!
I need my window in my Mercedes replaced and one of the pillars which apparently ends up being a trim piece replaced.
The joke is the guy could not even tell me if it was a trim piece that needed to be worked on which was obvious. He brought it back to the garage and have them inspect it and said they would email me with the quote which I never received?!!
Come on guys you are in the business you should not give people the run around and tell them the truth about what the car repair is. it was a trim piece and you’re acting like the car needed a lot of bodywork.
I ended up taking my car over to Glass Plus on van ness and right away they said it was just a trim piece that they will have Mercedes replace along with the window.
Was it because it was not a high dollar repair you guys had no interest in dealing with???
I have five high-​end cars and the latest one which I bought last week is a Mercedes SL 550 R which I will never bring my cars to this place in the future. you guys have lost a customer because of your inability to be honest with people. I don’t mean to gloat about what I have but you guys have lost a good future customer
I would advise future customers to go elsewhere and don’t waste your time on this place.
German motors is the biggest joke.
Thanks for wasting my time and even better never emailing me a quote.
Go else where there’s a reason why there’s bad reviews on this company. Obviously you’re too busy to deal with people!!!

This review is for my advisor Rachel. I had my insurance company dump my relatively totalled sports car here over the summer. It was in poor shape and could have gone either way– repair /​total. However Rachel worked tirelessly with their in-​house insurance guy to make sure that my car was triple checked and my needs as a customer were also taken into account.
Ultimately they deemed the car a total loss and I wound up getting a substantial settlement. Even though I had received a typically padded quote in the past and declined to do my repair work here, this year I literally had the Perfect Storm of customer service and quality.
After having two shops in a row this week damage my new car and fail to replace a simple front tire under warranty, I really miss having a shop I can call and know when they answer, I know I’m safe and in good hands.
I’m shocked to see a review on here saying they had such terrible experience, with the same advisor specifically, because I know I can be irate and frantic when it comes to my car not looking like it did fresh out of the factory, but she not only dealt with it but made lemonade for all parties including insurance out of my rotten lemon mood and vehicular damage situation.

If you’re looking for fast, honest and quick responsive service, be sure to ask for Daniel Quaglia. I brought my bmw 3 series in to get a dent/​scrape removed off my rear bumper. Daniel was not only quick to respond back to my emails, but he also kept me in the loop of what’s going on with my car. It took about a week to get my car back, but I could not be more satisfied with the work. There were some scrapes n scratches they took off for me that had nothing to do with the original damage. When I went to pick it up, Daniel walked out with me to make sure everything was on point. I pointed out a black smudge of some sort, and right away Daniel took it to the back to buff it out. He came back with my keys in less than 5 mins and the mark was gone. The bumper looks practically new, no blemish on the paint and the reassembly was on spec. Thank you Daniel.

#BMWservice. I would like to update the post I made from yesterday. Today is 10÷29÷15. The GM from German contacted me today that they would store my car free for 30 days and that’s it.
¹⁰⁄₂₈₁₅
#BMWservice. I don’t know what to do. I am kind of disappointed. We leased the i3rex in May for a 2 year one payment lease. In July, we were in an accident. We were at a stoplight and a huge construction truck rear ended us. The truck has a metal hitch of some sort and punch deep thru the license plate and thru the bumper to all the stuffs behind it. We took it to local German motors body shop owned by local BMW dealer. Due to the extender and battery location, it took forever to have the repair done. Our i3 Rex is the first ever to need this particular work done. The car was moved back and forth from the body shop to the dealer to have the repair done.
We have driven the car for 2 months only but was in the shop for 3 months. We just got it back two weeks ago
The horrible incident occurred last Sat. We were having the extender part on for the first time since the repair as we were out on battery. My husband was driving and I was sitting next to him and his parents were in the back seat. A car next to us started honking us and screaming. We rolled down the windows and we heard they yelled your car is on fire. We immediately pull to the side, got out of the car and saw lots of smoke and flame in the back of the car. We called 911, fire department and police came out to put it out and the car towed to BMW of San Francisco.
We were all freaking out and so scared.
The body shop called me on Monday saying our car is fixed and someone left a tool in the muffler inside the exhaust system of the Rex. I don’t trust the body shop anymore so I called BMW North America to report the incident.
BMW North America called the body shop and the GM called me saying there is no evidence of fire. Anyone could put a tool there. Not sure the tool belongs to who. It was just a tool handle that was burning causing all the smoke. They kept insisting «smoke». They don’t ever mention about the fire. I did see the flame. If I don’t pick the car up, they would leave the car in front of the shop by Friday.
I lost interest and confidence in owning the same car. I don’t think what I asked is unreasonable. I only asked for 100% refund on my lease so I can walk away or get a new replacement i3 Rex with good compensation on a new lease.
Instead, I was being threatened that my car would be left out on the streets because I complained to #BMWnorthamerica
I just want some advice. What should I do? Should I get a lawyer? What should I ask for to resolve this? I just feel that they treated this like nothing. The car was on fire. Worse can happen but I was just told a tool was left in the muffler., seems like minor to them all.

A few months back, some moron in Berkeley swipes my car, which was parked on the street, and of course left the scene instead of taking responsibility for it. I’m left with damage to the side of my front bumper, and a big eye sore. Took my car to GMCC for repairs and matching paint. Also opted to get the bumper covered in the paint protection film. After the film was installed, I noticed a scratch and some paint blemishes that were not there even after the paint job. Brought it to Jean’s attention (he manages the paint protection film crew) and he and GMCC took full responsibility of the issues. Jean was very professional and easy to work with throughout the next few weeks as they repainted and reapplied the ppf to an even larger portion of my car, and got me loaner cars for the days I needed to leave mine with them. All in all, I am very satisfied with the work done and very glad Jean was there to fix everything. Yes, I’m not thrilled any of this happened, but Jean did not turn this in to a nightmare that you’d likely get at other body shops. GMCC has an asset in Jean, and I would not hesitate to go to them again (but hoping I won’t have to of course).

I had scratches around my car by some vandalism in my neighbor. My progressive insurance recommended me to have my car fixed at this shop. From the beginning to the end, nothing’s right here:
1. Picked up the car and found its so dusty and dirty inside. At least I found 3 scratches have been undone. Then the person who handed the car to me wasn’t the person who handled the case so he couldn’t correct anything. That being said I had to bring the car to double check another day or leave it for extra days.
2. I came all the way to pick my car
During my lunch. By being told I could leave or come back another day is way too inconvenient for me. Moreover, I found scratches on the rear of my vehicle that weren’t there when I dropped off.
3. Rachel was the person who handled my insurance with progressive. She was abrupt and unsympathetic. I complained about the issue and she told me to come back and consider what to do next.
4. Feeling extremely betrayed by the place, I brought my car back to my dealership center for maintenance and general check-​up. They found couple missing screws from the back and couldn’t replace for me because they’re out of stock. Which means I have to order those missing screws out of my pocket for those unprofessional scammers’ mistakes.
THIS IS THE WORST PLACE THAT I’EVER HAVE. THE BIGGEST MISTAKE FOR THE ENTIRE CAR HISTORY I HAVE.
I was scheduled to return my car for their consideration. I cancelled it! Rachel didn’t even bother to apologize for the inconvenience.
You could fool me once, not on the second.

Was super bummed when I dented the back left quarter panel of my new-​ish BMW 4-​series. But Daniel and the team at GMCC were fantastic in not only fixing my car, but doing so quickly and on-​time. In fact, Daniel suggested a repair option that was significantly lower in cost than what I was anticipating, and this different technique proved to be the best solution, both in terms of price and service.
I hope I never have to take my car back in for cosmetic repairs. But in the event I have to, I will definitely be visiting Daniel and the team at GMCC. They were all great.
–Mitch

Another bout of vandalism on my car. This time the convertible top was sliced. Naturally I bring it back to German Motors Collision Center. Once again Alex Rios, my advisor there, stepped in to deliver awesome results. My insurance company wanted to replace the convertible top with a third party after-​market solution. Alex patiently explained that the results would not be up to anybody’s expectations and the insurance company relented.
I bring my car here because they do awesome work and the advisors have my back. These guys get my highest possible recommendation… and thanks again Alex.

The San Francisco rite of passage: getting your car broken into whilst at a trendy restaurant for dinner. A fair bit of damage was done. Took our X5 to BMW of San Francisco, and they told my husband to have German Motors do the repairs.
Admittedly, I was nervous after reading some iffy reviews here. But German Motors, and particularly Anderson Chay, were amazing. We had nightmare issues with our insurance office (State Farm does NOT get 5 stars), which German handled extremely professionally, and with the highest level of customer service. Anderson was very communicative, always got back to me promptly, and thoroughly explained each step. We ended up having a few other dings taken care of at the same time, and a detail. We picked up a showroom-​new looking car, and in less time than they had originally stated. I was very impressed, and very grateful. Thank you Anderson and German Motors!

The BMW looks brand new – thank you. The paint job is top-​notch as was the service we received from the girls in the front office.
Clap! Clap! Clap!

I was dreading taking my Mini Cooper to a car shop for a cracked bumper (ran into a parking lot curb!) as I expected it to cost a fortune to replace. I contacted my insurance company anyway and they recommended German Motors and I am so happy they did!
Alex was the rep that helped me and he was awesome! I told him I didn’t mind the small crack but was more worried about the plastic grating in the bumper that appeared loose. Alex (in slacks and a tie no less) grabbed a small tool and got down under the bumper and popped the grating and bumper back in place free of charge. He also fixed my brake light as the warning signal had come on and sent me on my way.
If I had taken my car into the dealership which I was planning to do, I would have paid an arm and leg for them to just take a look and German Motors took care of all of it for free and were super nice! I will definitely take my car back there if I have any other automotive mishaps.

Few Months ago I got an accident and they took care of repairing it. The car was looking fine. However, Now the Front Bumper looks like is falling off. I have called more than 6 times to Anderson and no answer.
I was able to get in touch with Alex. Looks like his assistance Anderson is out sick and couldn’t get the messages.
Alex was very helpful and getting the issue resolve. It took less than couple hours to adjust. The car looks fine.

This one time, a little over a week ago, I slowly backed Betty Cooper (my MINI) up into a pillar while rubbernecking (I know). The damage was done. Though it was minor, my bumper and fender were both at the risk of falling off if I kept driving on the bumpy Bay Area roads.
So I call up MINI of SF to get a quote and maybe get an appointment. The customer rep transfers me to another line and someone on that line transfers me to German Motors. The person answering the phone takes down my details and contact info and tells me someone would call me back. So, I wait and wait and wait. and no call.
The next morning, I decide to just take Betty to GMCC. Once I get there, I’m greeted and asked by the lady at the reception if I have an appointment to which I said no but that someone on their end had not kept their promise. So she looks me up on her computer and is very apologetic that no one called back and that she would get someone to look at it right away.
A few minutes later, Alex, this smart looking rep, comes out and says let’s take a look at the damage. So I take him to my car and he surveys the damage and asks me if I want to leave the car here or get a quote.
So I tell him that I’d like a quote and that I didn’t mind leaving the car too and that I didn’t really care about the minor dings but I didn’t want to spend a ton of money and just wanted to be able to drive without fear of leaving a trail of bumper and fender parts on the freeway.
He says «I understand, I’ll be right back» and disappears back into the office and emerges moments later with a pair of black work gloves. He takes a look at the bumper, pushes some things around for a bit, screws something back, puts the bumper and fender panels back into their positions and voila! It wasn’t as good as new but I got back my confidence to drive Betty all over again — within a matter of a few minutes.
Alex told me that there was some minor internal damage to the bumper but that it would hold steady and that I had nothing to worry about for now. He also gave me a quote for if I wanted it to look brand new. I asked him if I could pay some money for the work he did and he politely declined any payment.
They did not get any business from me that day (money-​wise) but they got my trust and my goodwill — a lot of it! The next time something happens to Betty Cooper — I know I can trust them to be honest and not try to rip me off.
Kudos to GMCC for understanding their customers and putting their needs first — and especially to Alex. The world needs more people like him!

I’m very impressed with the service I received at GMCC!
I had a brutal ding in the driver door of my new car, and once I calmed down from the temper tantrum, I was laser-​focused on getting it fixed. From the convenience of appt requests via email to the quick completion of repairs, I received nothing but excellent service along the way. Everyone I spoke with was courteous, answered all of my questions, and followed up through email.
My car was returned a day earlier than promised, and I couldn’t be happier with the results. It was a deep ding along the crown, so I’d worried that I’d still be able to see it. But it’s good as new!
I hope I never have to come back, but if I do I have high confidence the job will be done well!

Going to a collision center is kind of like going to an oncologist — it’s never great to have to go, and it’s probably going to be expensive, but you want the best one you can get. From what I experienced, German Motors Collision Center is a great choice in SF for collision repairs on German cars, for me Audi.
I worked with Sasha to get my repairs estimated directly with the insurer (they’re a direct partner of esurance and some other carriers), get the work approved, and get my car restored to pre-​crash condition. It wasn’t cheap on the bill, but thankfully it was covered except for my deductible, so no complaints there.
The car was returned to me in pre-​crash condition, with the extra benefit of being cleaned inside and out. I really appreciate the quality of the work, and especially that Sasha kept me informed via email (my preference) about the status of repairs, and I got to pick it up early.
Obviously, avoid needing collision repair services if you can, but if you need them in SF, German Motors is a great choice.

IF YOU OWN A HIGH END CAR AND EXPECT PERFECT RESULTS, THIS IS THE RIGHT SHOP.
German doesn’t deserve the bad rap I see lately. I took my Space Gray 2013 M3 to them (yes I bought another M3, and it isn’t the second, it’s the third) after a box struck my car. There’s NO shop in the bay area that has such state-​of-​the-​art facilities, attention to detail or experience. I have given repeat reviews because frankly, I beat the shit out of my cars on the track and the paint is a wear item given the way I drive the car.
This is the third time I’ve used German Motors and it’s the third time I’ve gotten a car that looks brand new back. I’m the guy who checks the cracks, the clearcoat, the overruns, and won’t accept anything but the best. If it’s not factory quality or better I send it back. And my results from German Motors never disappoint. This is a shop that uses super high-​end paint booths and baking systems from Germany, not some place that uses a tent made with plastic sheeting.
As I’ve said before, do NOT let your insurance company get between you and a good repair. A lot of cars are just lazily resprayed and no one ever notices, and frequently owned by people won’t notice poor work. Customers who care about getting the job done right need to consider German — if they do it wrong, they will re-​do their work without hesitation. Or more likely if the insurance company is too lazy to assess the damage correctly, they’ll still do it right.
It’s also important that you be willing to spend time with the shop and your adjuster. It’s annoying, but you have to make sure that your insurance company doesn’t just get away with paying for the bare minimum. They know most people don’t notice or care, but when you’re cleaning up a genuinely high end car, it matters. Don’t let your insurance half-​ass things. Pay attention to the assessment, question their decisions, and do your homework. Your insurance company won’t do it for you no matter how nice their lizards or cartoon ladies are.

German Motors Collision Center spams me monthly asking me to review their wonderful business on websites such as Unilocal,Google+, etc. I’ve ignored them for several months. But since they’re unable to stop sending me spam, I will finally oblige them.
My car was broken into several years ago when I lived in San Francisco. The thieves didn’t actually steal anything, so they were either incompetent thieves or vandals. In any case, I needed a new window, which is where German Motors Collision Center comes in.
German Motors Collision Center finished the job of the incompetent thieves, as shit was stolen from my car while it was there. After my car was broken into, I checked to see what was missing (nothing), so I knew what was in my car before it went to German Motors. Anyway, super lame.
I curse the one star that Unilocal forces me to give German Motors Collision Center. May that lone star run out of hydrogen and collapse upon itself and become an ugly white dwarf.
TLDR: German Motors steals shit from cars. Also, never give them your email address.