US Post Office

If it were possible to not put any stars on this review, I would do that. What a horrible experience at the 1600 Bryant Post Office. At 9:45 AM, I went to pick up a package from Amazon that was dropped there. USPS had not left a delivery slip, but I had been notified by Amazon that this is where the package was left. Upon arriving and speaking with a clerk there, I was told in a very rude manner that he would not accept Amazon’s notification of delivery and that Amazon was notorious for poor record keeping of deliveries. That had not been my experience, but whatever, I imagine USPS must be pretty burdened with having to store Amazon packages that don’t get delivered. Still, this guy (Sean or Shawn) was totally rude. So, I asked him if he was not even willing to check to see if the package was there since I had made the trip? He, again rudely said, as though he was put out, he would, but it was a one time courtesy that I could never use again – as if he would remember me, if I tried??? So, he begrudgingly went to check for the package and low and behold guess what? It was there. He was clearly not happy with the outcome and, when I smiled, he said «yeah, real funny.» Hey, I was just happy to get my package, but by this time I was pretty over getting treated rudely by a customer service representative. He disappeared, with a line of other customers waiting for help, and I waited to try to speak to a supervisor. When he finally came back out, he completely ignored me and I had to ask over and over again to finally get a name and phone number. The phone number is worthless since it just keeps ringing and ringing. No one picks it up and there’s no answering machine. No wonder USPS gets such bad press. It’s because they provide such lousy customer service.

Horrible, rude, extremely slow, and just an awful awful experience. Everyone who works there seems to be mentally challenged. I’m sorry if you ever have to go there and deal with them. Prepare yourself for an extremely long line and the slowest possible service.

Worst USPS ever! They don’t ever wait for someone to get to the door and just leave a note and be on their way in seconds. I’ve had 4 Amazon boxes returned becuz they won’t wait while I recover from a broken ankle living on the 3^rd floor.
Arrived at 5:45pm as the tickets they left says 6:00pm as closing time and apparently they closed at 5:30 instead. Is it my fault? Wave to the lobby ladies and she gave me the dirtiest look and yelled ‘we are closed’. While I work out my confusion on the different times she saw me from the corner of her eyes and ponder why I was still there.
Seriously??? Now you know why I use Shyp!

I should have known based on the rating not to go, but if they have your package you have no other place to go. After waiting for 20 min on my package they told me to pay and I had to stand in another line of 35 mins. I didn’t mind but by newborn was fed up with all the waiting! When it was my turn the pay for my package the lovely lady behind the counter could only tell me that we didn’t pay enough last time. After asking her 5 times if I could pay now I left without an answer and my package that was still not shipped. I’m looking forward to the next time!

I don’t really ask for much. Sometimes I do have to interact with the people that work there. So I have to use Pick Up counter to drop off prepaid packages, but somehow I still get the nastiest attitudes from the people that work there.
You have one job: it is to serve your customers that go there. Do it right by being nice and helpful. If you don’t like doing that, then get a new job.

If I could give this location 0 stars I would! THe clerk named ELEANOR who works there is the rudest person I have ever encountered in my life at any post office! I brought a pre-​paid package and asked for a receipt in case I would need for proof of delivery on a return. She said, «No! dont you see the sign here?!» She then pointed to a tiny sign way up that is barely legible. Mind you I did not have my glasses so someone who had trouble seeing, could easily have a hard time first looking for a sign. I was so shocked at her rude behavior, and other customers were appalled behind me as well. I told her that first off, it was my first time dropping off at this location, so I was not aware of the no receipt rule. Other USPS location happily provide a receipt if you ask. Second, she continued and responded, «well its your first time, ok, no more argument ok?» I was beyond angry at this point. Excuse me?! I was in no way rude when I asked about the policy since I had never heard of such a stupid policy.. She had no reason to be rude to me. I asked to speak to the Station Manager and that was a total waste of time, since they made me wait over 20 minutes because he or she was busy! Are you kidding me! That is the point of a manager! to manage when a problem arises with a customer. Eleanor is lucky I didnt curse her out, only reason being I am pregnant and didnt want to get stressed out as thats not the best idea for my health’s sake. NEVER AGAIN!

Horrible customer service and foul attitude with every response they have. The two older Asian ladies in the front need to be put in the back or on a route please very rude folks.

I rarely post on Unilocal… but i have NEVER had such bad customer service as this. Never, EVER go to this post office.
Some woman named Joyce who works there just hung up the phone on me. Let me explain:
I used the USPS online service to have a package of medicine (that I desperately need) re-​delivered. The package never got here… and the online tracking showed nothing.
After spending one hour trying to contact an actual person at USPS, I explained my story and I was given the phone # of this branch.
‘Joyce’ took my info, went and looked for the package… left me on hold for 25 minutes… to the point where I hung up and called back, and she answers ‘hello this is Joyce’.
She completely forgot about me… and said ‘oh yea, we don’t seem to have your package’ I’ll try and figure it out. I obviously got angry and her reaction was to HANG UP on me.
I can’t believe the carelessness and lack-​of-​compassion. This is medicine that I need. Joyce, I feel bad for you as a person… but go get another job because your carelessness as my health at stake,
Todd

I don’t ever write a review, but these people are the most incompetent people I’ve ever met. After 2 days of searching for my package, they lost it. What’s the point of paying extra for priority shipping if it doesn’t come on time and they lose the package? Avoid this location at all costs!

Two house keys and a tiny key ring in an envelope cause a $.91 letter to become a $ 2.54 package. What a racket! It’s enough to make me consider boycotting the post office.

I receive my mail from this postal office, but lately there’s someone new delivering my mail. Usually our mail runs about 11am recently we haven’t had any mail in our building or he arrives approx at 5pm. Whomever they decided to hiring was a poor decision!

Zero stars would be generous. Let me paint you a picture…
My first experience with this post office a few months ago was a nightmare. I received a slip saying that I could pick up a package from their facility. Fine. Although it was inconvenient, I decided I’d go pick it up before work and just stay late instead. (I work 8 – 6 so there really is no other time to go.) I got there right at 9am when they «open». The opened 20 min late. I told them I wanted to pick up a package. They told me that I need to do that on the other side of the building and that pick up doesn’t open for another 30 min! Great! I wait the 30 min only to be greeted by an extremely rude lady that tells me that the package has not been «sorted for pick up» and that I need to come back later in the week and pick it up. Are you kidding me??? The lady seemed to have no regard for the fact that I have a life and a job and that I cant just leave work to go pick up a package! (don’t you love how the post office is only open from 9 – 5, so convenient.)
As if that wasn’t bad enough. Yesterday, I received a notice from USPS saying that I could pick up my package (which btw, Is over a MONTH late for delivery!) after 11am today at the Bryant location. Oh boy! Won’t this be fun!
Since I had such a hard time picking up my package last time, I thought, probably a good idea to call ahead to make sure that the package is «sorted for pick up» this time. When I finally got a hold of someone, I was greeted by a rude lady with a thick accent that spoke so quickly I could barely understand what she was saying. She tells me that they have no record of any mail or package at their facility with my address. So. Not. OK!!! How is that even possible!!! THEN she tells me that I should come in in person to check to see if the package is there. YEAH RIGHT!!! If you can’t find it, why the hell would I go out of my way to come your facility?! I repeat — I have a job and a life! When i asked to speak with a supervisor she was conveniently «out». I told her to have her supervisor call me immediately upon her return. It has now been over 3 hours and I still haven’t heard back from anyone.
This is by far the most disorganized, rude and thoughtless organization I have ever been to. Everyone that works here should be fired, and judging by the other reviews I’ve read I’m not the only one that thinks so. Get your shit together USPS! This kind of service is unacceptable.

It’s the night before Valentine’s Day, and my gift for my SO is locked inside the post office, languishing. The website says they close at 6 I’m there at 5:31, and they say they’re closed. Not only that – they’re rude, unhelpful and incredibly slow whenever I do get here. If I could give them no stars, I would.

Received great customer service from Lena & Valerie this past Thursday. They both went out of their way to supply me with and help me install security tape for a valuable package that I was shipping out .
I’m not sure if the lines on Thursday afternoon are always short, but I did notice that customers were quickly & courteously greeted and helped in an efficient manner while I was there .
Thanks !!!

After years of my company and I patronizing this place, I’ve finally had it, especially with the Chinese lady who wears a red jacket (named Eleanor). She has got to be the rudest most terrible USPS clerk I’ve ever encountered. She’s very annoying, will yell Chinese in your face when talking with her colleagues (about you!) and will manipulate their rules when she feels lazy. All of course under the excuse of not wanting to have a long line which is never supposed to be my responsibility. When I bring multiple ready-​to-​mail packages with clear labels, she’ll want to give me equivalent stamps and have me do it myself, instead of using the machine to generate a stamp. This process would have unnecessarily cost me way more money than the appropriate cost of the stamp. I would only bring in max 15 – 22 packed books, yet she’ll be lazy and start talking s**t about me to her co-​workers and they’ll be looking at me (as if I don’t know what their talking about). Her demeanor is appalling and she lacks the most basic professional skills to work in a demanding environment — tries to treat the post office like it’s her personal shop.
With that in mind (Horrible Clerk #20 named Eleanor — a Chinese woman in a red jacket with pink strips of hair), I would recommend that you stay away from her and this office all together.

It used to be a nice good neighborhood post office but it got very bad, mostly due to a new manager lady name Mary. This lady refuses to send packages to certain countries (what? I know) because of temporary «shipping restraint» and closes the office doors 10 minutes before the actual closing time with no explanations.
If you ask her a question she doesn’t respond and walks away into the office. This is a zero score in customer service.

I have never been so appalled by a post office in my life – and I have been to some terrible post offices. The supervisor Mary refused to look up my package, a package that a USPS investigation told me was located at this Post Office. Despite offering to tell her my tracking number, investigation case number, and all details of the 23-​week investigation that led USPS customer service to tell me that my package was at this office, she didn’t even want to look it up on her computer.
Terrible post office. Would never recommend ever.

@ 2 PM in the afternoon, there was a short line (maybe 3 – 4 people). Not sure how they’d accommodate more than that, the area is tiny! They only had enough space to have 2 registers/​stations. Luckily the line moved along and I was out of there in less than 5 minutes.
Parking:
Ample metered street parking. Safeway garage across the street, although I’m not sure if you’re allowed to park there and leave the complex.

I mailed a gift card from this post office, and made sure to insure it (fortunately). 3 weeks later, the gift card never arrived. I call the gift card’s store, and apparently the gift card was used 3 days after I «mailed» it.
I remember being really trustworthy and telling the clerk I needed a huge amount of insurance on this «letter», because it was a gift card. She made sure to tell me to hold on to my receipt so I could file a claim, etc.
Well she’s the only one who knew what it was in there. Not to point fingers but…

The people who work at this location are polite, prompt, and even if a little grumpy at 5:27 pm when they are trying to end their work shift and 50 people come jogging in, all wanting assistance with their postal needs, they still get the job done.
This building is WHEELCHAIR ACCESSIBLE, but I wish the doors were easier to open. When they are propped open, access is never an issue.
My only major issue with this post office is actually my local mail carrier, who sometimes delivers our mail, but then sometimes doesn’t. He sometimes leaves packages, sometimes doesn’t, and NEVER calls our unit to see if we are home, instead leaving a pink go-​pick-​this-​up-​at-​the-​post-​office card in our box. That’s frustrating, because I’m often home when this happens :(When he goes on vacation, sometimes he «forgets» to leave the access key to our building with whoever covers his shift, so we don’t get our mail. This all sucks. We’ve had to file multiple complaints with the general manager, who IS very responsive, so at least that’s good.
The postal system is an imperfect one, but I’m glad it’s there, that it’s affordable, and that my local post office is open until a decent hour. It could always be a lot worse.