Oilstop Drive Thru Oil Change

Coming here was a pretty frustrating experience, but they got the job done.
I needed an oil change on a Saturday morning, the line was pretty long and overall it took about an hour. I was pleasantly surprised by how nice they all were, and how they brought coffee to me in my car while I waited, but the pleasant experiences ended there. I told one man after another that I was ONLY there for an oil change and wouldn’t pay for any add-​ons. Now, I know their job is to up sell, but it was awkward as each time they would come to my window with some filthy part, a diagram of how it should look, and then a disapproving look when I said «no thank you.»
Each time you say no they give you a pamphlet of fear-​mongering information about how much you can save getting that done with them. I left with about 7 pamphlets.
I’ll plan better next time and go somewhere a little less pushy.

While the service was good, I feel like they are a total rip off. I asked for a basic oil change with nothing else added on, and was charged $ 53!!! I have never ever spent this much on a basic oil change. My mechanic does oil changes for less than this! I will never ever go back and do not recommend them to anyone.

Quite impressed with their excellent service and no pressure to buy. Overall, an enjoyable experience without getting out of the car, especially with the kids. When I’m in the South Bay, I go to my favorite place in Palo Alto (Nine Minute Oil Change); although, they don’t offer a free car wash. This place has one in Rohnert Park, and also offers $ 10 off your next visit. I’m happy to know there’s a reliable place to get my oil changed in the North Bay with free beverages, top-​offs & WiFi.
The service coordinator Jairo Monroy was pleasant, service writer & manager Carlos Dominguez introduced himself, and lube technician Juan Romo was expeditious. All the guys were chipper and professional. Management must be doing something right!
One must have the willpower to say «no» politely, as I did to the following:
— power steering service $ 79.99
— air filter replacement $ 15.99
— automatic transmission drain & fill $ 109.99
— cooling system service $ 79.99
— automatic transmission treatment $ 13.99
It can add up. This place is definitely a one-​stop shop for all your maintenance needs. It’s good to know such services are being offered, and they’re committed to providing outstanding service. Highly recommended, I can’t wait to get my car wash this weekend. With my luck, it will rain right after — we need it in CA!

Maddening experience. I have been here once before and recalled that they kept knocking on my window (you are not allowed to leave your car) to ask me questions about add ons and show me oil levels, etc… I had some work to finish so I kindly asked the gentleman to ask me everything up front and please don’t do that knocking on my window thing. He agreed.
He knocked on my window to show me my oil level, I again kindly said «you really don’t need to show me these things, please just do the oil change and don’t disturb me.» Then he knocked on my window to show me my new oil filter.
Then Marcos’ coworker or supervisor started helping him and actually knocked on my window to tell me that Marcos had told him I didn’t want to be bothered. Okaaaay. I again explained, that would be great, I have to get some work done here before going to work this morning. He WOULD NOT stop knocking on my window.
Since I had to turn my key to get my windows to open to talk to these guys so many times my battery is drained (yes, I know I need a new battery, but I also know that if I don’t needlessly have my interior light on it’s fine), so then I have to get them to give me a jump. I really wish this corporate chain wouldn’t force their staff to give this «customer service». If a customer wants to be left alone then respect their wishes.

We had our oil changed on our 2005 Jeep at this location at a cost of 60+ dollars and soon after the skid guard which was removed by Oilstop tech, was rattling and took it to our mechanic who found the four mounting bolts were left loose and could have resulted in major damage or serious injury. I cannot recommend this site for any service.
After I called Carlos the manager of this site he offered our money back for the oil change. He was eager to make things right and very apologetic.

I just left this place after sitting for over an hour watching two cars that showed up after me get serviced now I’m going to be late for work and I will never use this place again. Congratulations oil stop you just lost a customer.

Excellent service, very polite and efficient! I will definitely go back and recommend it to my friends!

A lot of bad reviews on here. I can’t justify giving a bad review for someone doing their job. It’s just how life in sales work. They are friendly, and if you say no its not like they make you buy. Just so no folks. Hey, they do all the work, get air in the tires and a window wash.

I never feel pressured to buy anything. They are always friendly and just trying to do their job.

Nothing has changed in this place. They still try to shove unneeded expensive services down your throat even though you tell them you only want an oil change. Don’t work for my old company anymore so I will not be forced to ever go to this place again.

I started out going to Oilstop more than 20 years ago and now still go back for the trucks and cars I own. I believe in frequent oil and fluid level services. And though I don’t automatically service my vehicles every 3000 miles, I do it before 6000 miles. I also like that they keep a data base of the previous work performed and make recommendations based on time elapsed and mileage driven.
The stores are clean, tidy and the staff are knowledgeable in their suggestions.
I personally do not feel pressured to buy extra additives or miscellaneous services, but I can relate to other reviewers that do feel asked to make a lot of decisions during the service visit.
If the Tech person asks if I want to flush my radiator because their charts say it is due and I decline. it becomes a simple yes… or no… thank-​you. Oilstop staff do ask a number of questions during the ½ hour service, but they also have no problem hearing the word «no».
Frankly, with my super busy work and personal life, I don’t always remember which service was performed when and on which «blah blah «4×4 transfer case, radiator, transmission, belt, air filter, cabin filter and grease fitting… but Oilstop does!
That’s why I go back, time after time.

The 1, 2 & 3 stars review here are very true. I tried myself because someone gave 5 stars hmmm. If you don’t care maybe this is the place. All my car need is an oil change. The other review here said every second they will come to you, that is very true and sell you something that they will make look like your car really really needs it or else they will break ASAP! Bottom line they will scare you for you to be able to give them a Go signal to go ahead and pay for it. The basic oil change is $ 44.99 + $ 1.18 tax = $ 48.66 + the crap that they will sell you each of them is from $ 12.99 + tax. Daniel Vega is the one who will sell you all the crap and Joe Gonzales will trick you about oil system cleaner so be very carefull when you go on this place. Just be persistent what you just need is an oil change but if you don’t agree about there suggestion for some reason they will give you a bad attitude. About the water & soda that they will offer that even scary you may end up paying for it too. This place not worth for even 1star 0 star Yes! Indeed! But Unilocal won’t let me send so I have no choice but 1 star to just let me send my post

Slow, took nearly an hour… come on. It should take 15 – 20 min, but instead i get their expensive drawn out sales pitch for a bunch of services I don’t need. They keep you in your car for a reason, So they can keep coming up to you to show you the color of the fluids in your car and try to sell you unnecessary services like a radiator flush. My fluid was nearly perfect and he made it sound as if I needed a flush??? Wait is there rust in my system? Then why do I need a total flush??? This is just a trap for suckers that plays in your fears that your not maintaining your car. It would have been one thing if they actually came and recommended things I needed but they were just a bunch of up sells that they try to get you on by putting doubt in your mind. They give you a free car wash to redeem in RP. Can’t wait to go get told o all of the recommended cleaning upgrades my manufacturer recommends.

I recently had a bad experience with Oil Stop. Yes staff very friendly and also paid $ 80 for a routine oil change.
However 6 days later on the freeway my drain plug popped out and there was no indication on my dash board. Before it was too late my engine seized.
I immediately called Oil Stop they came out and had my vehicle for 2 weeks before telling me that there was nothing they can do. They wouldn’t take responsibility for there actions as they claimed they did everything by the book. I made them pay me the value of the car or replace the engine. Yes my car was a 96 Nissan Pathfinder.
They offered to buy the engine but not put it in. They also offered me $ 800 for my vehicle when it booked out at $ 1500. I settled for $ 1200. Never will go back and I hope no one else does. Too expensive and a absolutely no I integrity.

I was sooo disappointed to get home and find oil leaking all over my driveway. Leaving the old filter gasket on my car was a total amateur mistake. Cost me another $ 75 to get my oil changed elsewhere… NO I wouldn’t go here even to have them fix what their mistake… this is the second infraction and I’m not gonna give them a chance for a third.

Went back despite my original review. If you just stay persistent with them that you don’t want all the extra crap they get the message.

Fast, easy, nice people and got the job done!

Love Oilstop. Carlos at this store was incredibly helpful and courteous. You can get your oil changed at a lot if places, but Oilstop makes me feel taken care of, and I love the free wifi! They ask a lot of questions, but I didn’t feel like they were upselling, I felt like they were there to help. I’d recommend them to friends and family.

This address is actually for the Chevron GAS STATION that is kitty-​corner to the Chevron OilStop… But I want to warn those reading to watch out for hidden prices at the OilStop!
I went in for a synthetic oil change, the sign says $ 70, but I was charged $ 20 extra cause my car takes Mobil One and the $ 70 price is for Chevron brand oil only… of course the sign doesn’t say that, not even in fine print, and while they were doing the work no one mentioned it would be extra for Mobile One oil.

As everyone mentioned, very friendly… drinks offered, etc. The part that I didn’t like was every few minutes someone would stop by and «recommend» they add something to my car (air filter, fluids at an extra cost, this & that). After a while, it was really annoying. I thought I was going in for a quick oil change. Not so quick (even though I was the only vehicle there) and not so cheap either (as others have commented). Will go back to my usual oil change shop next time.