Pennzoil 10 Minute Oil Change

They took advantage of my ignorance. Shame on them! I was charged $ 111.27 for an oil change!!! Highway robbery. And I was just doing a friend a solid, due to them lending me their vehicle while mine was down.
As I pulled up I was greeted by a nice Man that asked if I was there for a Full Service Oil Change before I even pulled in fully. I said yes, unaware there was a much cheaper oil changes available. He told me an oil change included vacuuming the interior and washing the Windows. Then he said «since its raining we probably won’t wash the windows.» I told him I still wanted them cleaned anyways. As I walked away he handed the tech my keys, ignoring my request, he told the tech not to bother with the Windows (what? Not cool, it was sprinkling outside and the Windows were ranch-​life filthy) I said hey I really want them washed and he replied it’s pretty much a waste of time, seemingly ignoring me.
The tech came inside the office where I went to wait, and told me I needed to change some filters too, I agreed not knowing it would jack up my bill so much. As they worked on my friends car, the 1^st guy talked up his buddies smog check shop and gave me a $ 10 off card. I felt like a sucker he was trying to get more money out of later once I saw my final bill for this «oil change».
Once they were finished (pretty fast) I drove away stunned at the total, not sure what normal is but aware the prices I saw inside as I waited were much lower. I as in a hurry and felt ignorant and stupid wondering why it was so much money, and just drove away stunned. Top it all off with the terrible vacuum job… I decided to head straight to the car wash and did so I could vacuum the carpets myself and then I cleaned the Windows too. D’oh! They needed it… They looked so much better after!
When I returned the car to my friend they were stunned. Thankful it was clean and that I changed the oil as a thank you for letting me use it. I gave them the invoice for their records. That is when I learned that the dealer usually changes their oil and charges less than one third what I paid to do it.
The fee to change the air filter the tech told me needed changing was $ 20, plus $ 29.95 for the part. Ridiculous! They charged me an extra $ 10 for «high mileage» (wtf? These folks change their oil often, so this makes no sense). Add to that a fee for $ 20.99 for «taxable parts full service». Total $ 111.27 for this ignorant consumer. Suddenly I feel like a sucker instead of feeling good about doing my friends a favor to thank them. NOTE: My work order has a service checklist and under «was frt & back windows» it says «DECLINED». Hmmmmm, the guy that checked me in obviously ignored my request on purpose.
I believe I was taken off guard outside the shop on purpose as I arrived. If I had been inside, I would have seen I had choices for the extent of service, and I would have chosen a simple oil change.

I used to get my oil changed here often. The last time after an oil change my SRJC parking pass mysteriously disappeared. I will not give them my business again.

TIP JUAN! Here’s why:
I locked my keys in my car while it was running with my dog in it right on the side of the pennzoil. I was panicked and I was very lucky it happened right there. I went up and asked if they had anything to unlocked doors. Juan turns and says to this white kid sitting on their counter, hey we’re that door kit? The kid looks at him sideways like don’t do this, and Juan just proceeds, where is it?! He pointed to it and then said something about that will be 26 dollars but Juan ignored him, walked to my cat with me and proceeded to save the day. I go to pennzoil every time to get my oil changed and the one time I was In a little jam it didn’t take much to get some human goodness all thanks to Juan, this would have been a very different review if he wasn’t working that day. Anything I’m sure the guy has kids to feed erc. If you can appreciate this act of human decency then leave an extra tip when you go and say this is for Juan. The guy deserves it.

Great service, very efficient staff. They were attentive and friendly right away and every staff member I encountered was helpful. The actual oil change itself is quick, you may have to wait depending upon how many customers are there.

Exceptional service! From the gentleman that greeted me all the way to the lady that cashed me out. Explained everything. Didn’t make me wait in my hot car and had s nice selection of coffee, teas, and water with an air conditioned wait room. Fast too! I’ve tried multiple oil stop locations and very unhappy. I highly recommend this place and will definite return for future oil changes!!!

they won’t even let you use the restroom. doesn’t care to recognize the face of old customers who routinely stop in. not worth your time or money for mediorcre service.

Service was fast but definitely NOT 10 minutes. They tried to upsell me products that I did not need. They also spilled oil all over the front of my car that I did not see until I was at the gas station a few minutes later getting gas. When I called to talk to the manager about it, since I had my oil changed immediately after spending over $ 100 getting my car detailed, he couldn’t be bothered to come to the phone or return my call. Go somewhere else. It’s not worth it since I then had to spend another $ 30 to have my car rewashed.

6 employees stood around and did nothing while my car just sat there. It took 15 minutes for them to pull it into an empty bay. Then another 20 to finish working on the car. I wouldn’t have minded the 20 minute wait except for the fact that I sat there for 15 minutes and watched the employees do nothing…

Always get the job done and are friendly. Use there check in coupon :) love that they leave my car clean

I have to take a moment to say that they do a great job! I brought my truck and car in recently for an oil change. They are fair and reasonable. The SHINING STAR is Nicole! Talk about great customer service! I went into the waiting room and she was reading a story to a couple of young girls. When customers came to pay she was courteous and very professional. She detailed all the work and was super pleasant to each. SHE IS THE ULTIMATE EXAMPLE OF GREAT CUSTOMER SERVICE!!!
Nicole is a ROCK STAR!

People are nice, but they put the wrong filter on my vehicle MULTIPLE TIMES! I went in two different times complaining that I was loosing oil. I asked them to see if they could tell me why it was leaking and they said they thought it was transmission fluid?! I took it to the shop due to the same issue occurring and they showed me the difference between the two oil filters. Explain to me how this is good customer service and how a place that specializes in oil gives me the wrong part?! They even had the audacity to sell me an extra quart of oil… I will be going in to the manager and complaining. Please be careful with these folks!

Brought my bmw there for a oil change. before these guys even got my car in the shop I come out and found my drivers side window off track and sideways. I get the manager and first thing out of his mouth is «how do we know this wasent broken when you got here.?$ 110. For a oil change… wow. no apology. Nothing.

Great customer service and I’m sure have these people who wrote a bad review are stuck up ass****s who never had to work customer service in their lives. Yes it is a ten minute oil change dumb s****, waiting in line until you’re next is not getting the oil changed. If you don’t have the patience to wait in line then you shouldn’t be driving a f***ing vehicle.

They have a fancy coffee & tea machine only missing is a donut for service ask for Alvin he had a very good customer service. All the staff are friendly they have tv inside the waiting room and can able to see the car while they fix it. Its far away from Chevron Oil Change that they maybe will ruin your entire day. Here in Penzoil Oil Change in College Ave, they have a relax environment and close to downtown santa rosa.

My wife gets her oil changed here a lot so I decided to check it out. My wife told me that they are big on upselling (windshield wipers, additional services, etc.) so I told them when I arrived, «I just want the standard service, no additional add on’s etc.» and they did not bug me about them.
I got in and out quickly and the folks were friendly.
The entrance is a little tricky. You have to enter on the Mendocino Avenue side and then kind of drive around the building. Once you figure it out, it is pretty easy but it is not obvious.
They always have a coupon special running, so run a Google search before you go in and save $ 5.

Do not go here. I went to just get a simple oil change and told them like 10 times «I just want an oil change, nothing else!». Then when they where working on my car they brought me the receipt and it said it was 150 $ for the full service. I told them I had just asked for the oil change and they said it was too late. After 30 minutes or so arguing with them I put my mother on the phone (the one paying) and they reluctantly got it down to 57 $. Everyone who works there are slimy assholes who will take advantage of ur innocence and do stuff that is not necessary for the sake of them making money. They where not professional or nice.

I used to get my oil changed here because it was convenient. After changing my oil here 12 times it always takes 20 – 30 minutes, so I’m unclear when anybody ever gets a 10 minute oil change here.
The last time I went there I was alerted that the air intake compartment in my engine was left open and not bolted down. I asked if that was something they open as part of their service and he confirmed yes. They are the only mechanics who had been under my hood at all so on my previous visit they had failed to put my engine parts back together and now they were acting like it was somebody else who must have done it. I demanded they fix what they had broken and they did. It was handled badly. The folks that work there seem to be nice people. I had a hard time trusting them with my car after that and found a place in Windsor called Drive Rite; great prices and very professional.

I thought this was going to be my place for oil changes, but I will not be coming back. I brought my jeep here for an oil change and on two different occasions they did not fit my oil filter on properly which then leaked oil. The first time it was really bad and there was no oil in my jeep when I check it at the gas station a day after my oil change. If it weren’t for my OCD on other peoples’ work, it would have gone unnoticed and it would have seriously destroyed my engine. I brought it back, they apologized and topped me off. They did not reimburse me for the oil I had bought to get oil back into my engine. I looked at that incident as a one time mistake. I’m forgiving. so I let it slide.
My 2^nd occurrence happened about a week ago. I had another oil leak, so this time I brought it into a different shop. The shop checked out the leak and the manager came back to me and asked who did the oil change because the filter was not put on properly which caused the bad leak. They cleaned up the oil leak, topped me off and sent me on my way, free of charge. Tri Star Automotive is a great place to go for your automotive service needs!
I cannot in good faith recommend this place (Pennzoil). They are good people, but the attention to detail is terrible. Two mistakes are way too many when there are better places out there.

Terribly overpriced. Midas did my last oil change for $ 20 cheaper. It’s oil. And a filter. Lame.

I’ve been going to Pennzoil in Santa Rosa for years, it’s worth the drive from Petaluma. They do great work, and most importantly they have a very low pressure sales, they don’t ask me to buy stuff I don’t need.