Kindred Nursing and Transitional Care – Santa Cruz

Depressing place!! Toured several days ago… reminded of 10 years ago when my father was sent here from the hospital. Nurses were pleasant. Rooms are cramped with little light from outside. Was unimpressed with the exercise area. Hallways are narrow and cluttered.
Needs TLC. Photos show a pleasant, colorful room. but they are dingy and drab… no color or interest

Writing for a friend who stayed here after open heart surgery. She received such great care she goes back to visit her old PTs and caregivers. As a visitor myself, I saw a lot of staff working and available for patients. Staff was friendly and focused on patient care.

Kindred is below average. They could care less about there long term patients. They focus all of there attention on there rehab patients. The «long term» ward is vile! They rarely get the residents involved in activities, do not bother to bathe them and could care less about their dental hygiene.
I know a patient there who literally does not have ANY clothes or shoes because the staff doesn’t keep track of them. One morning I was told they found a patient who slept naked and the staff was not aware.
This facility also just had a sever case of bed bugs.
Do not send your family member here!

My mom was in there for 2 weeks
The day she was brought in, there was a bloody gauze on the floor (no other person was occupying the room).
The staff gave mom a blood stained gown to change into (wasn’t her blood).
Then the staff gave her the compression socks (previously used by another patient, also the socks had someone else’s last name written on them in black sharpie).
I would never. Ever. Recommend this place.
I also notified the umbudsman.
And the surgeons.
Luckily, she’s out of there.
However, the staff was nice.

My husband just returned home after spending 62 days at Kindred. We were both so pleased with the care he received there. I was there every day and could write an «Above and Beyond» memo on each person who works there. They truly cared about every improvement in my husband’s health, kept him from all risks and showed so much patience and honest delight in every improvement. The kitchen put out some pretty good meals, Volunteer Larry was there five days a week keeping interesting activities going in the big room and there was church and a party every two weeks I believe. The only thing I would have appreciated was more PT and OT time. Forty minutes of each and of speech therapy five days a week wasn’t as much as he needed. However, Kindred would take him with his many needs when Pacific Coast would not, so I guess he was just very needy. They all work with a smile that’s really genuine. I don’t know who hires, but they do a great job and the ‘skilled nursing’ was truly skilled. Thank you Kindred. You made all the difference in his post-​hospital life.

Staff at Kindred Healthcare worked very hard to provide a comfortable and secure place for our family member. They are dedicated to their resident’s plan for care and work long hours helping to bring a great level of service to the residents. People were very patient and were willing to do whatever they could to make the stay as easy as possible. The staff at Kindred really impressed me with their dedication to the work and how much they care to make things better for the patients. PT & OT staff were available daily and worked diligently to help their patients get back to a normal routine in order to return home. We truly appreciated the effort, patience and work done on our behalf. Thank you Kindred Healthcare and your very devoted staff.