Bank of America

Mr Juan Carlos Sierra has so bad attitude with bad customer services. He doesn’t even get 1 star.
We had been waited on business line very long time, but the tellers keep skipped us and called the other regular line. No matter we questioned them because they just looked and ignored … And just walk away without any caring. Customers said we need them, but they don’t need us. There was A bad guy… He made me don’t feel good to come back to this location because he yelled me, when I just come over to asked him about that.
I have to quit the bankofamerica and transfer to Chase. I am very happy with Chase now. I got very bonus to join Chase. I also always get very good customer service at Chase.
Good bye Bankofamerica. I will never come back to you!
The special bad guy phone number is
408 5 576 502
Fax4084184916
Customer service 18 004 321 000
He does customer service, but he bushit service

My experiences here are slightly mixed. ATM has never been a problem but as far as any troubleshooting goes (for accounts) or waiting in line is excruciatingly long. They could definitely use more staff members to increase production and proficiency there. Overall, this location is ok

Worst costumer service I’ve ever seen.
I feel so stupid still banking with you.
You trying to save money by putting just two tellers while there’s more then 20 people waiting!!!
Same thing for all locations!!!
I wish I could give you minus stars!!!

Comfortable to say, I’ve never waited longer at a bank; regardless the time of day, day of the week, season, etc. there are 7 functional windows and they only utilize 2 at a time (ever). There’s also 2 business windows which is rarely staffed, as well. I have to stop by this location at least twice a month and the time to drive to a further location, wouldn’t make sense.
Bank of America staff, please consider opening more than just two windows at a time.
My average wait time is 21 minutes regardless of the day. (Worst was close to 40, best was around 13−14min before I reached the teller.

The bank is huge, its crowded with people, wven on saturday but still only 4 windows open. I didnt have much problems dealing with the teller when it was my turn though. However, if u know that this bank is a busy place, you should plan more peoperly

Waiting in line as I type this… every time I come here on a Saturday there’s 2 people working with a line almost going out the door. do they lack staff? I see alot of low rating… get 4 tellers maybe it would help the lines and reviews.

Bank of America has good credit cards and all, but their service and environment can never beat Citibank if they keep this up. As a student I applied for a Citibank checking and savings account and applied for a credit card for students not long after. Decided to get BOA so that I could apply for a travel reward credit card in the near future, but every BoA I’ve been to has always had mediocre customer service, felt like I was visiting a hospital. I would say it’s worth the travel to go to the one down at Castro street, the staff there are better than most other boa branch

I went to this bank to request information about a mortgage. Dina Mehta was the mortgage loan officer to help me and the service was terrible. This is the first time that someone at Bank of America acts with a LACK of helpful attitude. I was asking for details and information on a loan, but she gave me nothing only talking about the great discounts that BoA might give me, but when i ask about a real example, she told me to browse her website for information. If i wanted to review information online, i will never have scheduled an appointment on site. This is the worst person trying to sell a mortgage loan. Definitely, i will never return for her assistance.

The Vietnamese bank teller NGO or Ngoc is an idiot. She said and I quote «it’s your problem» after trying to explain to me with such attitude about a simple question regarding a personal matter. I get that it’s Friday and I guess it’s a little busy but for that kind of attitude when she’s in customer service is ridiculous. Her thick accent didn’t help either. She should be removed or retrained. I am never coming back to this branch again.

¹²⁄₂₇ — there is a homeless encampment by the front entrance!!!
yup — feel really safe with a homeless camp by my atm machine.
not gonna visit here again…

This branch is horrible. Been here three different times to cash my check, every time was thirty min wait in line. Long line two cashiers with ten employees around.

I’ve been going to this BofA since I was way younger because this is my parents choice of bank. I used to be dragged here and every time I came, there would always be a long wait for everything. Now that I’m older I don’t visit as much, (this isn’t my bank – I’m a proud customer of Chase bank), however I needed to go in to clear a few things for my parents since there was a language barrier.
Walking into this bank there was of course a long line. It never stops. There’s at least 10 – 15 windows and only two tellers helping customers. You have to make time in your day because the line takes forever to move. Anyways, I came in to do a card cancellation. The man who helped me was Vietnamese so he was able to make things a bit easier for me but still not much help. Apparently you’re not allowed to cancel the card at the bank. That’s a really stupid rule. They told me to call customer service but I did so a few days prior and they told me to go to the bank and do it because I need to be there physically. Omg! It was basically no help and I wasted my time. Customer service was telling me to go to the bank and the bank representative was telling me to call customer service. I don’t blame the representatives at all, I just think Bank of America has a really shitty policy and they need to fix it.
The whole experience was completely frustrating. Plus everyone who works there just looks like they hate their jobs.

We have to wait here always more than 25 minutes, they never put more people in counter, we have to wait always

First let me start off by saying, I do not have a BOF account, but recently I tried to open a new account at another bank and was unable to because I was in the, check system, due to fraud. This person tried to open an account under my SSN at BOA. Okay enough rambling, Cathy Cummins helped me to solve this issue, she went above and beyond and she did not have too. She could have given me the phone numbers to call and push me out the door, but she sat down with me, made the appropriate calls, and wrote everything down for me so I knew what needed to be done on my end! If that isn’t fantastic customer service then I don’t know what is. She is an amazing person and deserves recognition, BOF, you are truly lucky to have her as a member of your team, promote this lady already!!!

Been here twice and both time had to wait for more than 30 mins. Don’t come here if you are in a rush. Don’t understand why they can’t have more front desk clerk. Only one for business banking and one for personal banking — come on, what are the other 5 – 6 windows for? Like just for decoration !!!

This branch of Bank of America has to have some of the slowest customer service on earth. They have twelve, count them twelve teller windows; and at this moment there are 14 customers in line. How many windows do you think they have open? If you said anything higher than one you would be incorrect. That’s right with fourteen customers in line there is only one teller window open! Un-f**king-believable!!!

Making this short and quick because I don’t bank here.
Came in yesterday to deposit money in to my older sisters bank account. (She is away in Michigan visiting relatives)
The line was ALL THE WAY TO THE DOOR.
There are about 15 windows, and only ONE teller helping customers… Ridiculous!
People in front of me in line were almost actually screaming asking for the manager, when he FINALLY came, he was an old asian man who literally just SMILING and not saying/​helping anyone at all.
HE SHOULD HIRE MORE TELLERS… reading reviews, i’m finding out they are almost ALWAYS short-​staffed. OR he should have at least sat down and started to help customers himself, but he walked away.
When I finally made it to the front (30 minute freaking wait)
They told me I couldn’t deposit money in to an account when they don’t have the account number… (my mom has done the same thing before, no problem) they can look up accounts by name. ANYWAYS, she went on and on about how I had to know the account number. (Supposed to be a secret, right?) I had to call my sister in Michigan (3 hour time difference) to get her acct. number.
Such a freaking hassle, so much time wasted sitting in line. Not a nice banking experience. Should be quick, easy & hassle-​free.
So thankful that I DON’T bank here & I never will.

This place deserve no star. For some reason my card was closed; and I didn’t get any heads up from Bank of America that my card will be closed. I tried to cash my check they told me I can’t even cask it with my id. I know that was a bs from a teller.

The tellers are always nice and helpful ! They really do a great job as customer service, stricking up simple conversation. The only think I must say I may give them a low score if the fact that when its 12:00 noon lunch time. They only have 3 tellers open for customers ! Now that would be a managers fault. If you know this is your busyest time. Plan you staff accordingly so the line isn’t almost out the door.
Also, one other time at a different branch they deposited the my cash in a different account. Then i went to this branch and they let me know what happen. It was all fixed. But after that happen I kind of lost faith in Bank of America.

I could not believe a banker would turn down a potential customer just to get home right at 6pm!
I got to the bank at 5:52 thinking of opening a checking account with them so i approached a banker on her table then she just straight up told me that she cant help me coz she’s getting ready to leave!
I thought that it was so rude, unprofessional and a shame to BOA! Of course with that being said, i would not even think of referring anyone to them. It was such a mistake thinking of giving them a chance after all the hearsay about so many charges/​hidden fees they are already known for!