Chase Bank

Mom wrote me a check for $ 60 as a Chinese New Year money gift. These ******** not only tried to scam me by taking out $ 8 from my gift money but also defaced my check with a stupid stamp indicating the transaction was cancelled OBVIOUSLY… Because they couldn’t get the job done and had to be ******** about it. Don’t waste your time with this bank. The ATM machines, all 6 of them, seem to have way better customer service than the one human (if they are human at all) teller and her loser boss/​subordinate who stood by and did nothing. Those machines seem to care and do more for the customers than the actual people themselves. The employees behind the glass and outside of it acted like they were too good and too above good customer service to be good, friendly, and honest people. It’s no wonder this branch is bad despite being one of the newer ones. Plus, it was my first time here so yeah, way to make an impression… I remembered their bad service started many years ago with other branches and this was just a continuation of that. Pretty sure it will continue to be this bad for many more years to come.

Very poor client experience. There was no paper on their clipboard to sign up for a meeting. No one told us the approximate wait time. One staff assured us will be with us «soon.» One hour later… we finally find out there was only one banker on staff. James Ku walked pass our wait area and assured us he would be «right with us.» That was inaccurate. Another 20 minutes later… we were finally were assisted. Will never return to this branch. Impersonal and poor communication by all staff.

Don’t even think of going to this branch. Neither the banker (only one) all the time speaks good English not they would be ready to help. Worst experience !!

The new branches are very impersonal & this is an understatement for this one. No one seems to understand how the new ATMs work or process your deposits. The only reason to come here is to have the branch manager, Chau, take care of anything you need. Regardless no one smiles here she gave me a courtesy call the next day even if I yelled throughout the entire lobby. Drive a little more down the street to the one next to Verizon or to Valley Fair. The older branches are more knowledgable & you can find a few people that smile.

I love how everything is automatic! It can get me in and out when the branch isn’t busy. 5 star experience for a clean atmosphere, no lines and no one asking me if I want another credit card!
On the other hand, I think the lines could possibly build up because of the change. This isn’t really a branch for people with um. More life experience. This system caters to the 80% of the world that knows how to uses computer. The other 20%… Chase says sorry. The other 20% will probably never read this and will still get pissed when they visit this branch.
I’m not saying that the change is right but companies are cutting cost where possible. All I can say is. I’m glad I’m in that 80%.

I would put 0 star if possible. One of worst customer service ever. Chau, the almighty branch manager, had attitude of «I don’t have to answer to u» when I ask y transfer takes so long. Followed by saying if I don’t like it take it else where, but it would be same thing there too. So no help offered to explain, just said it is what it is. I think computer msg gave better explanation. When I told her that I sent before much faster, she said they don’t keep records that’s y I have to provide info each time. Which was ok with me. But later she pulled out previous transaction data and showed me it took longer than I thought. Fyi, other bank took 2 days, chase took 5 days or so. So she not only lied to me about record, but also only pulled data out when info was good for her. How can u trust anyone lie in ur face and change their story in a min? Do avoid this place.

Its a brand new chase brunch and pretty close to my work. I often come here and make my deposits, get cash and make changes. With new ATM machines u can make 3k withdrawal. Nice and helpful teller always watching you in bank carefully like ”do u need some help?”

Brand new location right near me. No more having to walk over to Lucky’s to use their in-​store Chase branch.
Since it’s newly built, they’ve introduced a teller-​less system, which significantly cuts down your wait time. You have one teller, 3 machines, and another employee overlooking it all. For simple transactions, it saves a lot of time. If you need anything the machine can’t do, you can just talk to the teller. Only downside is it cuts down jobs, which is never good but a reality we have to deal with in this automated world.
The bank staff are all friendly and efficient. Last time, I came in to upgrade my account and was helped out instantly. No sales pitch to sign up for their cards, no attitude, just simple kind service.