David Maus Toyota

Rudest Toyota dealer ever, they don’t know how to talk and treat people. They treated us like we were there to get the car, they called us to get our old car.

Bad customer service. They don’t treat you well. We went because these so called finance guys of David maus wanted my old car and gave us a quote which was so bizzare on top of that they treated us as if we came there to waste their time. You will not get any business from my family and friends for sure.

All they care about is the money they will make while convincing you to purchase the «extended warranty». Horrible sales practice with Eric, that convinced me to never purchase from David Maus EVER again! I was uncomfortable the moment I started dealing with this greedy and persistent young man. And this was my second new purchase in less than 2 years! Because I like Toyotas! I will never go back due to the horrible rush and pressure they put on you, (meaning the whole team experience, finance, etc…) to make a purchase! ALWAYS BRING YOUR SPARE CAR KEYS AND A COPY OF YOUR DRIVERS LICENSE! So that when you are ready to leave, you can just walk out and leave, and not put up with the strangulation hold that they put on you at any dealership! That is a sales tactic that keeps you at bay, since you don’t have your license or your keys «to get up and leave» at your own free will. Heed my warning and DO NOT BUY FROM THIS DISRESPECTFUL DEALERSHIP! Save your time and effort, and take your well earned money to another dealership in the area, that will respect you from the moment that you arrive. I will not purchase a third car from this dealership in my lifetime. They should get ZERO STARS! My personal opinion.
MAKE SURE TO READ ALL THE REVIEWS AT THE BOTTOM OF THIS PAGE, that aren’t included here, and hard to know they are there, unless you know about them being hidden. You are now informed.

Purchased a used car from here 2 weeks ago and overall it was a good experience. Sales guy I dealt with «white» Mike Johnson (there’s two guys here with the same name and that’s how he asked me to specify him), was absolutely the best salesman I’ve come in contact with at any car dealership. He was polite and professional the entire time, even though my father was being quite obnoxious to him, trying to get free stuff on a used car. Sales process went very smooth, I had already got pre-​qualified for finance and breezed through the paperwork. Just when I thought the process was over, Mr Mike asked me to wait in an area for the finance guy. I was confused at first because we had already went over financing and signed papers.
«Finance» guy comes over, I believe his name was Stan? Although, he should be called warranty guy not finance guy. He takes me to his office, shuts the door and essentially holds me hostage for an hour while he tries to force me to take an extended warranty. It was absolutely dreadful, I felt like I was in there for 5 hours but I think it was closer to 1. I kept giving him hard NO’s because I already knew I was not going to take any warranty for any reason. He would not take NO for an answer. 15 mins into the conversation I flat out told him I did not want to talk about warranties anymore. He ignored me and continued to talk in circles and flat out lie. I’m good with math so I saw right through his lies about the numbers. There were numerous lies but the most prominent one was when he presents me with a paper that is several points higher than pre-​approved finance offer I brought in. I question it, and his response is that he can only lower it if I get the warranty. I refuse and say I’ll just take the offer as is. After about an hour, he finally gives up, at this point I’m sitting with my hand over my face and staring at the ground not even engaging him anymore because I’m extremely annoyed and about to just walk out. He then slaps a paper on the table in front of me and what do you know the finance rate is the lower percentage I was supposed to receive all along. I question this and he smugly says, oh I got you a better rate anyway. Oh, «you» got me the rate I was supposed to get all along. How nice of you. That guy is terrible. Anyway, I get the car home and about a week later I receive paperwork from the finance company. They said that David Maus gave me the incorrect APR and actually gave me an even lower rate! I’m hoping that DM did not intentionally do this, but it makes me wonder because the «finance» guy is definitely shady.
Oh, and one more thing. I actually work for a third party vendor for DM and was told that I would get something of an «employee» discount. I wasn’t expecting much for a used vehicle, hoping they would waive the dealer fee or something but they wouldn’t. A little disappointing.
I’ve been driving the car I purchased for 2 weeks and it is great. This place only sells quality vehicles so I wasn’t worried about getting a lemon. Because of Mike Johnson, I would be back to get another vehicle. Give the guy a raise.
Mike Johnson = 5 stars. Stan/​finance = 0 stars.

I was out shopping for new cars with my daughter this weekend. We went to six different dealerships and had a good experience at all of them except David Maus Toyota. Our salesman, MJ, was fine and I have used Glen for service before and he is great. But the new cars sales manager, Mark, was rude and uncooperative. He didn’t give us a quote for one of the models we were interested in and he spoke poorly about another dealership we told him we were going to visit. Both my daughter and I thought that was unnecessary and unprofessional. That did not happen at any other dealership we visited.
An employee told us David Maus has sold the dealership to Berkshire Hathaway and they own more than 100 dealerships nationwide. I don’t think David Maus would like how his customers/​prospective buyers are being treated. We will NEVER buy a car from David Maus Toyota.

Told salesman my out the door price and said no problem. Test drove sat down and waited came back with 20% higher price. Wasted our time, but with no one else in the dealership they may have a high overhead and have to sell high. Some of these dealerships cant sell low if their life depended on it. It doesnt help you to a have sticker prices that are totally bogus to work with. We are talking prices on the sticker 40% or higher then MSRP
They lost a deal with us in the past over $ 200 and we bought elsewear when they were on 17 – 92. Now that is a tough one.

I took my car in for service today. Beforehand o spoke to Howard, the parts guy and explained the situation. I drive a 09 Scion TC which has a piece that has been recalled– the trunk latch handle. In 2014 I received a letter stating that I could take the car back for a complementary repair in the case that my TC has one of these recalled parts. My trunk latch was fine at the time
Nearly 2 years later, my trunk latch handle breaks off and I finally take the car in. Howard told me the parts would come out to $ 300 total out of pocket. He said that my car has passed the 1 year warranty for the part replacement.
I was very angry about this, seeing that I literally did nothing wrong with this car.
I later finally had the pleasure of meeting Chip, the manager. He leveled with me by offering the part for $ 108 and free installation. Very nice of him! He explained how difficult it is with David Maus Toyota and their terms, so I really appreciated him finding a common ground.
I will definitely return for service and recommend them to all of my Scion-​driving friends!!!

I purchased nitrogen for life from this dealership a few years ago and went by today to have my tires filled and was informed that the program had been canceled. I had to complain to even get the adviser to consider refunding the money that we has paid. He finally agreed to pay us back half of what we spent. I physically start feeling sick when I have to go to this place. I will usually wait until we have to go out of town to have the vehicle worked on Steve White Toyota in Hickory NC, makes this place look like amateurs.

Absolutely disgusting! We arrived on Saturday to purchase a 4Runner Limited. They only have 2 on the lot and we drove both trucks. We chose the 4×4 version. The truck had a sticker price over $ 47,000+ which we knew in advance based on our research. So, all we asked for after we decided to buy it was what price would David Maus Toyota sell it for… bottom line. Cash in hand, we just wanted to make our purchase and move on with our day. Oh no… don’t EVER be fooled by the David Maus «Whatever it Takes» signature motto. All that means is whatever it takes for the salesman and his manager to profile the customer to see if your job is good/​bad; if your credit is good/​bad; and if you are educated enough to figure out their tactics. We never got any price below the sticker price, and got beaten up to sign that we agreed to the price, beaten up to give them our social security numbers, and beaten up to share our job information and salary. What about us having cash in hand didn’t you understand??? Stay away from this dishonorable form of 1970’s «used car salesmanship.» We immediately walked out, and purchased an Acura MDX priced at the same level, less than 3 hours later. Don’t ever allow yourself to be fooled by Mr. «Whatever it Takes!» He could care less about you!

I have now purchased 3 vehicles from David Maus Toyota and have had each one serviced through their service department regularly. Sales and Service department has always been first class. I understand bad experiences do happen, anywhere, but from my experiences I couldn’t be happier with what I now consider a dealer I can trust. With my first vehicle there was minimal negotiating and I received the deal I was looking for; and trust me I like my hard earned money as much as the next person. The second and third cars I have purchased they literally worked with me when other dealerships wouldn’t; and not only that but came out with 3.5% financing on the last purchase. These people REALLY DO WANT TO SELL.

Between shelling out $ 1400 here (on top of what I spent a few weeks prior at Toyota of Orlando) to STILL have the problem I had. To them not doing at least 3 of the services they told my husband they were going to do after having my car 3 days and then acting like I was stupid or mistaken when I got there (alone) and questioned them (see my Jiffy Lube review for how well that BS goes over with me) about the inconsistency — I will NEVER be back here again. What a HUGE disappointment given how much I enjoyed my 1^st visit.

Our experience was exactly what makes people dread going to a car dealership. I was insulted with their offer which would’ve basically given them my paid off truck $ 10,000 for free. Then they pulled the old «we’re looking for your keys bs» and chasing me out the door. They rattled off numbers like a auctioneer. They eventually matched another dealers numbers which they had claimed impossible. We will be going back to Parks in Deland today.

«Whatever it Takes»…JUST a tagline, NOT their attitude! Took our Prius in for a third auxiliary battery in two and a half months. We came away convinced that we did not deal with anyone that understood what customer service meant.
Started with a late drop off, and there were no envelopes in the drop box. Shouldn’t someone check that each day?
Had three different service members, promise to call us back — four different times — before a clearly stated time, and DID NOT GET A SINGLE CALL from anyone! We left messages. And be warned, when you call back to get service checks, we were forwarded to a call center — «that was somewhere in Florida, but not in the Orlando area.» So good luck having a way to talk to service and resolve an issue when the telephone person is «off site».
We spent way too much time, leaving too many messages, with too many people asking the same questions (not offering solutions). We were mostly aggravated… not served.
Not sure the issue is truly solved, or that the service department cares. We will not be back.

Can’t say that I’m impressed with the service department. My first time at this dealership.
I called about getting my car fixed. Was told they were «wide open» for appointments that day, on a Friday. Which I thought was weird. Never the less, I came in with my toddler in tow. Only to find out 1. I had no appointment and 2. Part they needed wasn’t there and needed to be ordered from another dealership.
I asked that they get to the bottom of how this could happen. They had a call log but no clue who I spoke to. Didn’t buy it.
Made an appointment with the advisor for the next day. I stood out in the drive through for awhile waiting for them to get someone. When the advisor came out she asked who I was and what I needed. REALLY? Didn’t talk to me at all about my car. She was about as friendly as a cactus.
I came from a dealership in Oregon where the service was EXCEPTIONAL! As I drove in they looked up my car, could see I had an appointment, what it was for and what my name was.
The advisor at David Maus filled out the paper and I checked marked that I wanted a written quote NOT an oral one. Didn’t get that. Advisor told me to go and have a seat. I had already told her I was new here. So again I mentioned that I was new and didn’t know «where» that was. She pointed «down there». I said «where»? At that point she did get up and pointed to the area and said there was seating and a café.
As I am sitting here, they have the TV blasting (with some sort of weird time delay). Rather than mute or just one TV that is on low. Very few tables that chairs. The ones they do have are the high cocktail tables.
Over all not a friendly place. And because of service department I won’t be back to buy a car.
Note to David Maus Toyota. Take notes from Beaverton Toyota in Beaverton Oregon. High end services from beginning to end. Including a free car wash.

We purchased our Highlander new at David Maus Toyota when they were in Longwood. I did financing ahead of time with my credit union and used their car purchasing service through which we got a great deal. I was very happy with the service department at dealership up until 2 or 3 years ago. It seems like overnight all of their service reps left and the people who replaced them push very expensive services before needed according to the Toyota website. I was quoted what seemed like an exorbitant price for the 120K mile maintenance plus an additional charge to replace the spark plugs. I called a local competitor dealership and was quoted a price that was $ 650 less than David Maus. They emailed me an itemized list of the service items covered and it was identical to David Maus. Will never use them again.

Wow, talk about shady sales practices they are the best! I was looking at a car I saw online, called the Internet sales person to inquire. He said he drove by it on the lot and it looked good. So, I drove up there to look at it and they couldn’t find it. The sales manager said it had «been sent to the auction earlier in the day». Ha, what sleezball sales. Never again will I do business with a DM dealership.

My experience with David Maus Toyota/​Chevrolet was absolutely horrible. It’s hard to believe that this dealership is still using double talk and B.S. to try and get you out the door into one of their cars.
Not a good deal at all. Over priced pre-​owned car and undervalued my trade. Then to add insult to injury they tried to slam me with an outrageous options fee & a dealer fee in excess of $ 1000. Just playing the old bait and switch game. Shop elsewhere for pre-​owned, I quickly walked away when I saw how they operate, I hope you do too.

Very professional salespeople, open and willing to negotiate. No pressure and good products! I highly recommend!

As of now, I have had nothing but positive experiences at David Maus Toyota. After shopping around at other Toyota dealerships in the area I can confidently say they are the best.
Our Salesman was Mark Dalton, and he was great. No pressure what’s so ever. He listened to our needs and concerns and addressed them all as best he could. Even after purchasing the car, I will receive an occasional e-​mail making sure everything is good, and even wishing me a happy birthday (it’s something small, but not something you see all the time). If you’re looking to buy a car, do give Mark a call.
I’ve also used their service department a few times (mostly oil changes), and it’s always quick and easy. No mess, no fuss. Just schedule an appointment, show up, then go home. Absolutely great.
Definitely a fan of David Maus, and would purchase from them again.

These guys are exceptional all around… sales, service, collision… I’ve experienced everything with them. I just purchased my second Tundra through them and would recommend anyone for both sales and service. They have a great business center for getting work done while waiting for service to be complete… great coffee, free wifi, and full café. Although I now live 30 minutes away, I’ll still go here for service.