AutoNation Acura North Orlando

I had an appointment to come in and purchase a specific car. When I pulled up to the dealership, the car was already staged under the overhang by the front entrance waiting for me. The sale was effortless. My salesman Glen was very knowledgeable as well as very personable. Overall it was a very easy, quick and pleasurable purchase. I drove 210 miles (each way) to purchase from this dealership and I have to say it was not time wasted. The deal was well worth it.

Leased 2016 tlx and 6 mos later transmission had to be replaced. But before this took place, service people tried to rip me off for almost $ 300 telling me I used bad gas and they have to flush my fuel line, which was not covered under warranty. Thank goodness I’m not a clueless woman that fell for it. After keeping my car for week they decided the problem was much bigger and replaced my transmission. I did get charged $ 74 for an oil change, must be real special oil!

The process of leading my mdx could not have gone easier. I was essentially in and out with car in a days time. Everyone was incredibly helpful and courteous to my needs and wants. They even threw in the heavy duty floor mats and trunk mat which was an amazing surprise. Would work with this dealer again in a heartbeat! Thanks James

As dealerships go, this is one of the best. I just bought my second RDX from AutoNation. David Shields, the sales rep, was great. He was no pressure, very knowledgeable and just all around easy to work with. Once I had bought the car, he took me through it to make sure I had a good understanding of all features. He also has followed up with me to answer any questions now that I’ve had time to familiarizie myself with the car. A main reason I returned to AutoNation was the excellent service department. Jeff Morten was assigned to me early on. Now when I need something, I don’t call the service department, I call Jeff. He always works to schedule my car when he will be there. When I receive a call that my car is ready, I know that he has personally checked it out and that all will be great. Sarah S

I had a very good experience buying my MDX all the way from Pennsylvania. I spoke to the salesperson initially who answered all my questions and even texted me pictures of the car before they were on the website. When we decided to proceed with the purchase, I worked directly with the Sales Manager who was experienced in out-​of-​state transactions. Again, all my questions and concerns were handled with patience. They made the process simple and very affordable for us. I wouldn’t hesitate to buy another car from AutoNation sight unseen! The process went like this:
1. Wire dealer payment (fully refundable)
2. Dealer sent a notary to our house to complete the paperwork.
3. I arranged for shipment through a 3^rd party.
4. Dealer put temp registration on the car in FL.
5. Dealer safely got the car on the truck.
6. Car arrives and we do PA registration, title transfer, and PA tag (all at one location).
The entire process was painless. It’s amazing how well you can do when the entire country is open to sell you a car. BTW in PA you only pay additional sales tax if the rate you paid was lower than PA’s 6%. FL is reciprocal, so there were no tax implications to be concerned about.

This was a disappointing experience with Auto nation Acura @ Sanford. I had put the deposit on the RDX 2016 & it took 20 days for me to get my vehicle even after been pre Approved credit. The dealer misinformed me about the availability of the accessory for my RDX which in fact available at the same location after verifying with the parts Dept. this dealer didn’t have the courtesy to make up for all the inconveniences. I would definitely not recommend them.

When purchasing the car I never felt pressured at all. Once I found the right car for me the process was extremely quick and easy. Every sales associate, especially Neil, was outstanding. Got the perfect car at the perfect price.
When I purchased the car I bought a package which included wheel locks, trunk liner, and splash guards. They weren’t in stock so I brought my car in about a week later for installation. There was a small mix up in appointment time but the service reps were amazing. They took care of everything and even drove me to work. When I picked up the car it was fast, friendly, and they even washed and vacuumed the car.
Overall every experience we’ve had at the dealership has been top notch. They check in with you regularly after the purchase to make sure everything is ok and to see if you need anything. I would recommend to anyone looking for a car.

Anil and his team at AutoNation Acura are a fantastic group to work with! We couldn’t have asked for better customer service. My husband called Saturday morning (we knew exactly what we wanted) and by the time we arrived, Anil had our car waiting for us. It only took a few hours and we were out the door with our brand new Acura MDX. You could say, I was «blinded by the light» from what a great job the guys in the detailing department did. Anil let me take as much time of his as I needed while he assisted me in learning about every detail of my car and how to operate it. Thank you to Anil and AutoNation Acura for making buying our Acura the best car buying experience we have ever had!

Daniel was excellent. He never pressured us or acted put out even though we went back and forth to several different dealerships before we made our decision. We love the Acura MDX and the dealership was excellent in all respects.

I just needed an oil change and a few filters changed out. I was in and out in just a little over an hour. The service advisor could not be more friendly. A very pleasant experience.

Glen made our buying experience easy and enjoyable! It’s always nice working with someone who has a sense of humor! Ask for him. And I LOVE my TLX!

Angela, service director is amazing. Steve in service seems tough but is a sweetheart! I’ve been visiting for almost a decade. Acura here really makes you feel like family and amazingly comfortable. They tell you honestly what you can wait in, give good pricing and go out of their way to make customers happy.
Every dept but sales is amazing to work with. It’s effortless. I never have to worry about an update, unexpected bills, etc. Sales tends to be naturally firm but greedy. RL I put an offer in stood for 8 months at 4k above my offer until it sold for $ 500 over my offer.
Did I mention the loaner cars if you schedule an appointment in advance? Probably the reason I keep wanting to buy the next generation. Own 3 Acura vehicles, hope to add a TLX soon.

My 02 Acura TL needed some TLC because my driver-​side window decided it was time to hide inside my door. So I called Autonation Acura and Spiro, Service Advisor knew exactly what to do. So he ordered a new Regulator and early the next day my window was as good as new! Thanks for the quick, courteous service! See you again when my TL needs more TLC!

I don’t get such an intense feeling that I am getting ripped off when dealing with this dealership. Friendly people, reasonable prices and a solid service department. Sometimes the service department is a bit slow on the follow through when I have had them inquire about a part that they say they will call me about. I have had two times where they just did not bother to call me back other than that I am happy with them and will continue to do business with them.

The service department bent over backwards to help me with an issue I was having with the doors of my TSX. They made sure that I was taken care of and kept informed as to what they were doing.
It was refreshing to not be hounded by a sales rep when I went to look at cars for sale. I would have liked to get some additional information on a model they had, but getting to inspect the care without pressure made up for it.

My intent was to check out the Infinity line of automobiles, however they were closed when I went by. Decided to stop into the Acura dealership where I met Doug Zimmer, the absolute antithesis of what one typically meets when shopping for a new vehicle.
Doug greeted me cordially and let me know he was available should I desire any assistance. (Much different than an experience I had earlier the same day when I was greeted b y no less than 8 gentlemen vying for my attention.)
Once I had a look around I found Doug and asked a few questions. His responses were mater of fact, no hype and straightforward. And, if he did not have a ready answer, he did NOT try to impress me with BS — he simply stated he did not know and would find the correct answer for me.
Long and short of it — road out with a 2016 vehicle and actually felt GOOD about the experience.
I have no issue with heartily recommending Doug Zimmer as a man of character. Would most definitely purchase from him again.

To start with they messed up the loan paperwork for my car and were blissfully unaware until we pointed it out to them. They fixed this but their excuse was «someone else did it and they’re not here, so we’re not responsible». Then they overcharged me by 1000s of dollars, which they refunded but this put my bank account in trouble for the better part of a week. Their excuse was «oh someone fat fingered and added an extra zero». This sort of callous attitude is typical of their organization.
Then, when they asked me what they can do to make up for it, I asked for what I considered fair compensation for putting me through this ordeal. The manager Rob Breedlove was extremely unprofessional and started yelling at me, the customer, raising his voice and accusing me of trying to extort him for free stuff, which was extremely humiliating and de-​humanizing.
I would NOT recommend this Acura dealership to my enemies, let alone my friends.

I will drive Acuras for the rest of my life! I just bought a new RDX a few days ago and I love it! Douglas Zimmerman was great! Everyone I worked with was very friendly, knowledgeable and helpful. They made my car buying process simple and enjoyable. I would recommend Acuras and this dealership to anyone! Quality cars and great customer service… I couldn’t ask for more!

Daniel Moyer
Is a great salesman, very friendly!
Knowledgeable, friendly, respectful…
No pressure or haggle.
Rob the GM also helpful.
The buying experience was very pleasant!

I ought my first Acura prior to AutoNation taking over the automotive industry. Since 2001 I’ve had a TL-​S and then a TSX. Ther service department at AutoNation in Sanford is TOP NOTCH! THey listen, problem solve, are experienced and very friendly. You want a great experience — Go here!!!