My Dr Now

This place is horrible. After moving here from NY., this is where I went to get a new Dr. through my insurance. My husband and I took in all our medications and our doctors name and address from New York so they could get out records. They did not want our previous Dr.‘s info and even after giving the doctor our medications we had, she prescribed the wrong dosage for my husband and the wrong medication for me, which I took for a month before noticing. I was also told that there would be no charge for the visit according to my insurance, she would code it so I would not be charged and insurance would cover it. I received a bill for over $ 100.00., of which they still want me to pay. I guess I am paying for taking the wrong medication in more ways than one. Now I have to make sure it didn’t cause any damage for taking the medication. Wish I had read all the reviews before I went here.

I should’ve read the reviews before wasting my time coming here. I have an established primary care physician in East Mesa but I wanted to establish a new relationship with a new doctor since I live in San Tan Valley now and don’t like driving back into town. I should’ve spared my wasted time and just driven to Mesa. The only positive about this place is the front desk staff. They’re friendly and fast. The doctor assigned to me was Irene Mason and I came in because of persistent migraines. She prescribed me medicine and an MRI. I went back in tonight because it’s interfering with my job and need to be excused for recurrent episodes. She told me migraines can be controlled, which is obviously not true or I wouldn’t be sitting at a doctors office on a Friday night. I ended up just walking out the appointment because of frustration. One word of advice: if you are miserable doing your line of work, find another one. If you want a doctor who doesn’t care about your health concerns, then Dr. Mason is the doctor to see.

All of these locations are horrible! Stay clear. They are in business to over bill, scam the insurance companies and us! They need to be reported to the medical board, the attorney general and the department of insurance and ran out of business. I have found only one or two good reviews about any of their locations. Read the reviews … they speak and you should listen and go else where. You have been warned!

I went to this walk-​in clinic instead of the emergency room thinking it would cost less, but I was wrong. A simple hand x-​ray and two min consultation from one of thier MDs who told me I had a CADILLAC insurance policy and I should see a specialist. I had to correct him on the spot, I have an HSA and high deductable so I basically pay out of pocket. So they billed my insurance $ 500 for the service thinking they could charge an inflated rate. My insurance of course passed the bill to me after discounting the bill by half $ 243.
So after speaking to one of thier billing representatives he said they are willing to charge me a cash payers rate of only $ 200. So why would you bill my insurance for $ 500 if it only costs $ 200 in the first place.
And that my friends is what is wrong with the healthcare scam in this country.
P. S. the specialist did the exact same work x-​ray, consultation, and splint for $ 135!

It’s hit or miss with this place. Overall I find it pretty horrible. The staff is unfriendly and the doctors unprofessional. I will not be going back.

HORRIBLE. DON’T WASTE YOUR TIME!!! Don’t waste your time unless you have two hours to wait to be seen. My mother and I waited, waited and waited until finally my mom asked when the doctor would see her. After waiting for two hours, we were greeted by Dr Cafaro with a horrible attitude. He told my mom (in front of me) that if she was going to be upset waiting for him, that she could leave and he didn’t have to see her. My mother wouldn’t hurt a fly but she was upset having to wait so long (me too). I cannot believe a doctor wouldn’t understand the situation and be a little more caring. I cannot believe he told her to leave. By the way, the waiting room was empty.
UPDATE — I originally posted this review at least a month ago. Today I received a notice from Unilocal that my review was being removed because it sounded like it contained second hand information. I revised my review to make it clear that I was there too! I witnessed this poor service and lack of professionalism myself. Hmmmm — who would have asked Unilocal to remove my review? Sounds fishy, out of all the reviews on Unilocal,mine was removed? I hope this review is clear and stays on here. There are a lot of other doctors out there. Don’t waste your time and dignity going here.

I wouldn’t call it urgent care. Walk ins are taken in random order. Frustrating. I believe everybody leaves here with a prescription for antibiotics as well.

Complete joke. After a 2.5 hour wait, the PA came in and spent less than 2 minutes with me. Did absolutely nothing for one of the reasons I was there. I wouldn’t trust these people with my dog. I absolutely will not be going back.
I’d award zero stars if I could

Horrible. One of their Doctors is a complete pervert and always finds an excuse to bring up sex in a conversation. He’s very chatty and gross. At first I mistook him for a friendly yet perverted old man and told my husband to take my son there. He was very rude to my husband and didn’t care or even listen to anything my husband had to say yet my appointment was an hour long, listening to him babble. And that was after the hour wait in lobby WITH a scheduled appointment. I will NOT return.

I love this practice! I see Dr. Irons as my PCP but the whole staff is so friendly and caring they make you feel like a family member and trust your healthcare is in good hands. Not that I want to go to the doctors but if Must it’s nice to say it’s not a dreaded trip! :)

Took my son here for what I thought was strep. Was seen by a doctor (not sure if can name names on here) and in less than 3 minutes my son was diagnosed with an ear infection and we were given a prescription for amoxicillin. Fast forward 10 days, my son is no better in fact has a cough. Take him back to see the same doctor who again spent a whopping 3 minutes with us and said the amoxicillin didn’t work and said he needed Bactrim. I asked about his cough and if he could take something for relief and this doctor rudely said that he doesn’t prescribe narcotics to kids. Ok whatever — didn’t ask for that but I’m sure there are other things. Anyway, 5 days later my son is worse so I finally got him into his regular pediatrician who gave him a breathing treatment and prescribed him albuterol and prednisone and he is already feeling better. I will not be going back to My Dr Now EVER. They don’t care about their patients and I think just write random scripts so you have to come back so they can get another office fee out of you. Hope they fail. Would give 0 stars but have to give at least one.

I choose them since they were about 7 miles from my home. Initially at my 1^st and only appointment with my PC I was very impressed with the time my new PC doctor took. I bought ‘all’ my Rx’s for him to see and he gave me 3 month refills. NOW for the problem, on a maintenance drug he choose to drop it to once a day instead of twice a day. I even questioned Luke AFB pharmacy why I didn’t get a 3 months supply and they pointed out my doctor had changed my dose. So wrong without informing me and giving me the opportunity to discuss his decision or to make a informed decision AKA patient rights. What a can of worms he opened with that decision. The cardiologist their nurse practitioner sent me to (my PC was booked for next 3 days & ER said see PC immediately) refuses to give me the twice a day dose I have been on for many, many years even though I am now symptomatic. Last straw, I just got off the phone with that cardiologist & he is so fired. I will be making the long trip to my old cardiologist in Phoenix and might be changing my PC doctor after I call my insurance and explain this horrid situation.
Also as for refills. Once I called in and another time I went in and both times the 2 women I spoke to didn’t follow through with giving the message to my PC doctor that I needed a refill of the stop smoking Rx he’d given me. So I totally understand the comment here about refills. One can not have a 2 week break in that drug and not go back to smoking nearly or as much as they were before they started it!
I say all this to say, ‘in my opinion’, if you do not have a chronic or serious condition I would say this is a convenient place to go for the minor issues but it ‘would appear’ it isn’t for major illnesses or for any patient who sincerely is informed about their health.

So disappointed. When they first opened they boasted they were an urgent care facility. One weekend my husband was very ill and he went to what he thought was an urgent care. He was told that he had to switch his primary care doc to their office or they wouldn’t see him. He said he was looking for urgent care services because it was a weekend and he was sick. They refused to see him unless he completed the doc change. Needless to say he never went back.

This place is not a real «urgent care». My son’s pediatrician didn’t have any open same day appointments so I called this place to see if they took our insurance. They said yes, that they would just need to call our provider and switch their name to our primary care Dr. I said, I just need an urgent care appointment. She said urgent care was only for their primary care patients. They need to take down the giant urgent care marquis. It’s false advertising. They don’t offer it!

I think I’ve been to better veterinarian clinics. To start with It took over an hour just to be called back just to sit another half hour to be seen for about two minutes. The doctor was rude rushed in and out of the room. I never did get the medication that I needed. I got so frustrated with them that I walked out.
I don’t recommend going there. There is a much nicer more professional urgent care about 5 minutes away on ironwood rd and Ocatillo rd.
This is the type of urgent care that give them a bad name.

Doctor will not treat pain I came in with a gash in my leg was extremely painful had to be refered to a wound center and doctor didn’t listen when I told her that the tramadol doesn’t work for me she just said «I won’t give you a narcotic and walked out» I’m no drugie but I deserve to not be in pain I have insurance for that reason simple fact the doctors moral dilemma with narcotics may leave you in pain I would go someplace else

My experience at this Dr Now (SAN TAN VALLEY) has always been bad. Other people I’ve talked to feel the same way about this location the doctors here don’t take the time to treat you the correct way. I know doctors now of days have it hard because they are pressured to see so many people in a day but you can not get the correct treatment that way. I only go here if I’m in the area and have no other option do to the past experiences here.
****WOW I FEEL THE SAME WAY… and my additional comment they have new PA and Doctors all the time … It is turning into a medical MILL. I ask for a referral to a certain Dr and they give me who they want… Then I wait weeks to get referral changed. I feel there is something going on their…

My experience at this Dr Now has always been bad. Other people I’ve talked to feel the same way about this location the doctors here don’t take the time to treat you the correct way. I know doctors now of days have it hard because they are pressured to see so many people in a day but you can not get the correct treatment that way. I only go here if I’m in the area and have no other option do to the past experiences here.

This is my primary doctor location, and I must say I have NO problems with my doctor what-​so-​ever. Dr. Wise has helped me out in so many ways I couldn’t thank him enough if I tried. My only problem with this place is how incredibly SMALL the waiting room is, and how long it takes to get people up and going/​treated.
There was one time I was waiting in the waiting room and woman said she was waiting for her appointment for 5 hours. 5 hours? I wouldn’t have waited that long, I’d have walked out. but the longest it took me to get in was an hour after my scheduled appointment was maid.
Back to how small the waiting room is, I’ve never been to such a busy doctor’s office where the waiting room is as small as it is. One time it was so packed, people had to actually stand and wait because there was no chairs left to sit on.
I have to wear a mask every time I go in, because I feel so dirty coming out of there when I don’t. Not that it’s a dirty place, but all the sick people and having to pretty much cramp in next to them makes it a problem for me being a tad germaphobic.
Also, whenever I call My Dr. Now over the phone… I don’t know WHICH office I get, but I always get stuck with the same office all the time. Whichever office it is, I don’t know how half of these women got hired on as a person who answers the phone/​tells you your results. I once got a woman who had to have ME tell her what my problem was so she could look through the files, just to find out it was on the TOP of the list. I also had a woman hang up on me because she didn’t know the answer to my question. She sat there, said «um…» sat there some more, sighed, then said «please hold for just a moment» After waiting about 3 and a half minutes, she picked back up, said «hello?» and when I said «hi I’m still here…» She hung up! How rude!
I told myself if I ever have to call them again and I get that same woman, I’m going to say «yes this isn’t _​_​_​_​_​by any chance is it?» and if she says yes, I’m going to just hang up on her and try to get someone else… Even if I have to hang up more than once to do it! Sheesh!
Overall though, this location’s My Dr. Now has nice doctors. That’s really all I can say about it… Prices are pretty decent too. Ask for Doctor Wise if you can, he is very caring and wants to fix whatever problem you may have!

I had to stop in here one morning because I got a bug bite that had somehow turned horribly infected. The staff was friendly, and even though it was crowded for an early morning (10 or so people waiting by 8:15am) I was seen reasonably fast. I had already self-​diagnosed myself by researching my symptoms online, and the doctor confirmed by beliefs. I was given a prescription, and released pretty quickly. All in all my experience was a good one.