The UPS Store

I agreed with all the bad reviews of this ups store. The Nigerian guy is running some sort of scam through this shop so everyone beware. We had to notarized some documents yesterday and it took him 2.5 hours to notarize 8 pages. Took him another 45 minutes to scan the documents which he charged $ 2.35 a page without even letting me and my husband know before he did the scanning. FedEx charges $ 0.90 per page by the way. He wasted our whole afternoon and just completely ruin our day. I can keep going about his bad attitude but I am going to stop here because I don’t want to spend another minute on this guy.

100% agreed with all the reviews. Went here do for a few times, I thought a the few couple times were my bad days… Just dropped a few boxes and it took more 10 minutes. Yes the black guy had attitude. This place should be improve or close down.

This UPS has to be the highest priced shipping store I have ever seen. This Nigerian-​looking guy does not have the best attitude either. I got fooled once when I paid $ 280 to pack and ship a small painting to the East coast, but not this second time — I just walked out after I heard what he wanted to charge me. He wanted $ 23 for a box, which I said it’s the most expensive box I’ve seen for that size, and I got the reply «it’s a special box for pictures» which is a big lie, it’s not double walled — the Extra Large Heavy Duty box at Home depot is double walled and costs under $ 5. I said Ok to the box, thinking I just want to get it over with, but then I realized the box is just a tad bigger than the picture, and it wobbles a bit, so he said he can put some popcorn in there, to which I verbally indicated that I’ll take some popcorn which comes with this expensive box. 5 minutes later he comes out, and tells me the total is $ 48. I thought he was joking, but no, it was for real. An extra $ 25 for about a gallon of popcorn. I, calmly but firmly, told him to take his popcorn and his box. I walked out, went straight to Home Depot, spent $ 11 on a box and popcorn and shipped my item. I will never go buy accessories from a UPS store again. I almost never use UPS anyway since their ground shipping takes 7 days even if you’re shipping to the next city. Crap company.

Very annoyed with this place. Customer service is always extremely slow, always just 1 person behind the counter. I submitted an online print order, got an email saying they cancelled it. I called to find out why and he said they had no paper and he assumed I wanted the project right away so he cancelled it. I would have appreciated a call before cancelling letting me know the project would be delayed until they got the paper. I had to redo all of my work and resend it to another UPS location. Won’t be coming here anymore.

Had a package mailed from here and they went out of their way to make sure it gets delivered on time. Thank you!

Terrible, terrible customer service. There was this black guy, a Nigerian or something. He had an attitude a mile high. I was simply returning AT&T equipment. The owner is possibly a relative of the salesman. Williams Ejuwa. He kept saying «I am done with you» «I am not your slave» I was astounded! I wanted to contact the store owner to complain about the exceptionally poor customer service. I finally was given a bogus phone number and name. I immediately contacted the Ups store franchisor and recorded my complaint. Hope they followed up. Never again!

Notary service is awful.
He didnt do it right, I went all the way to Martinez to get documents recorded, only to be told by the recorder, the notary didnt sign them all. I went back to get him to fix it, he said, it wasnt his fault but mine? then he had to nerve to tell me it would be more money. I am the one who has to go all the way back to Martinez, another 2 hours will be wasted and gas money.
Learn your job, the people who give out Notary should revoke his .
NEVER GOING BACK FOR ANYTHING

I dropped off a US Postal Service package here and it was promptly lost. The US Postal Service said the tracking label was never even scanned into its system, so it is likely it was lost by this store. In contrast, I’ve never had the USPS lose a tracked package or certified letter when I drop it off directly at the Post Office.

Had ups drop off here for local pickup– when I called they had trouble understanding what I was asking, and ended up just reciting to me what I read to them right off the website.
When I arrived I was told my package was not there (even though I’d received online delivery confirmation). I ended up having to help the desk attendant since they couldn’t see my name on the package… Which was on the front… In bold and capitalized on a UPS label.
Once all that was done– it was still a 10 minute wait while the attendant called to figure out how to log the item into their system and let me sign.

Never even went to the store or have ever been affiliated with this company. I just hate this store because its name sounds like an std. Like why the hell wud u name ur company that bruh. From my experiences
with std, i recommend u stay away from this crap and always use protection.

This place does not even deserve one star. Horrible customer service; the worst I’ve ever had! The man I spoke to on the phone was so rude to me. I don’t know his name but he has a Spanish accent and is a «self– proclaimed manager.» Long story short, I inquired about a package that I might have missed and wanted to see if I could pick it up. He gave me a number to call. Now, I have no clue how the ups process works, so I asked him if there was a way he could just check the store and that’s when all hell broke loose. He said, «What’s wrong with you? Do you even understand what I’m saying? You’re wasting my time. You’re not listening to me.» Avoid this place if you can. It’s not worth the headache.

This is for the Notary Service at this location. My grandmother went in today to get some documents notarized. The notary, however, had no idea what she was doing. She made my grandmother sign in the wrong places and didn’t even have the grace to answer any of her questions. All she could say was «I don’t know».
Now I have to spend more time and money to get the document fixed because the notary «didn’t know» anything. I know that this UPS has two different notaries, so I’m not sure how professional the other one is, but don’t let Kacie U. notarize your important documents because I’m sure all you’ll get is an «I don’t know»

DO NOT USE THIS LOCATION! I dropped off 2 packages 13 days ago to this store. They already had pre-​paid pre-​printed return labels on them. All they had to do was hand them to the UPS driver. They ARE the UPS store, so I figured actual UPS drivers were there on a regular basis. I waited… and waited… checking tracking… and nothing. Finally 8 days later, it makes it to the UPS facility in San Ramon which is 2 miles away. Are you kidding me? What did they do? Toss it behind the counter and leave it? Now, day #13 and the packages are only in Nevada and still need to make it back east. Which I am assuming will be a total of 15+ days to get there. Probably more. So NOW, i have to battle with the company the returns are going to, because it will be WAY past the 30 day return window to get a refund at this point. When I hand stuff to the UPS driver myself, the items are at their destination in usually about 5 days. So I know how long it should take. NEVER again will I use this place for anything. STAY CLEAR if want anything delivered faster than pony express.

YOU STINK! Worst customer service and company ever! Hung up on me twice and wont leave a package on my doorstep! I am trying to get an instrument delivered for my son’s recital and paid extra to have it delivered a day earlier (which now it won’t) Angela #TUS4787 from the South Pacific was very rude. How you stay in business is beyond me. I wish I had more control over who vendors ship with because I would pay double to have Fedex deliver.

I have been here several times, and I have not had any problems. I guess you have to be more tolerant of the people because they are just trying to earn a living.

BAD experience here 6÷6÷12. I tried to mail a care package to a soldier in Afghanistan, through an APO address. A young pregnant woman waited on me, I asked if she knew how to mail to an APO address overseas and she said yes but clearly didn’t. She tried to charge me over $ 400 to mail a 14×14 box! It should cost no more than $ 15 – 20.
She also did not know how to judge the box size very well and I had to ask her to bubble wrap and put styrofoam peanuts in the box, not sure she would have done so otherwise!
Won’t use this UPS Store again!

I like this store, i don’t come here often but they do have very good service.
I do my notary service or faxes here.
Great experience
Thank you,
Milan