UPS Customer Center

The reviews for this location were so terrible, I just absolutely had to check it out for myself!
Not off to a good start. I noticed they only open at 11:30 in the morning. And that strikes me as very inconvenient. Honestly, it did not occur to me that any business would not open till 11:30.
I was sort of hoping to get a bad experience just for fun, but Allison, the employee who helped me there this morning was extremely gracious and pleasant to work with. We exchanged funny stories about online shopping sites, and she suggested a good internet site for me to try.
So aside from the inconvenient opening hours, this was a fantastic experience. A delight to patronize the store. And once again, kudos to Allison for being such a delightful employee!
Now, if they would just open a little bit earlier

This is not your normal UPS office, this is a distribution center. I am really thankful that this place has evening hours, too many packages need signature these days and if they didn’t have those 7:30 — 8:30 hours I have no idea how I would get my stuff.
People talk about the rudeness of the staff, I have to say that the staff mirror the customers in this place. You get a couple of really irate customers berating the staff who’ve already worked a full day and I’m sorry but people are human and can only take so much.
Put your phone away and pay attention to what’s going on, be friendly and nice, remember that even if UPS messed something up the person behind the counter probably wasn’t involved at all and may not be able to do a lot to fix it, but they will try.

Rude service. I went in to mail a package and needed help how to work the computer. The clerk would not help me. Bad customer service. The hours of this location are extremely awkward.

I scheduled my package to be held here since I would not be be home to sign for it. They end up «losing my package» when I went to pick it up. Gave them my contact info if they end up finding it. After a few days, no word from them finding it, I give them another visit and they still can’t find it. Few days later, The same customer center decides to send the package back to the shipper without even notifying me of the found package.
YOU GUYS SUCK!
I would advise anyone not to have your packages held here for pickup, you’re better off just have your receiving address be the dumpster

In and out in 20 seconds. No line during lunch time on a week day. Parking was easy.

I am shocked at the level of unprofessionalism and incompetence of the employees, Vince and Lupie. Both employees refused to provide me my package because my ID did not match the shipping address. I am here on vacation therefore I shipped my package to the address that I am staying at. Lupie and Vince refused to assist me in any way even after I filed a complaint and escalated it to the toll free number and spoke with a manager who offered to promised to provide an exception for me. I came back to the center and explained to both incompetent employees regarding the exception. Lupie & Vince told me that they refused to help me and if I do not leave they will contact the police as if that scares me since I have not done anything and they are holding my package even after I provided them with my social security card. The employees here are incompetent, unprofessional, plain rude and lazy! I will never do business at this location again. They have caused such inconvenience and at this point illegally holding my package and refusing service. I will be contacting the shipper to let them know that this location has stolen my package and is illegally holding it. I have also filed a complaint and wrote a letter to the corporate office.

I feel that there is a misunderstanding about what the Customer Center does.
This specific location is for you to drop off your package, pick up your package, or ship items. It is not a traditional UPS store that sells boxes and shipping supplies.
Customer service is somewhat below par. The people can be hit or miss. Most are generally friendly.
Do note that if the package is NOT in your name (but you live at the same address), you cannot pick up the package. In other words, you cannot pick up a package for a family member. This is the UPS policy to prevent fraud.

Went to this location to drop off a rug I needed shipped. I made the mistake of assuming a SHIPPING and CUSTOMER center would sell me shrink wrap. NOPE. Not only that, they were extremely rude.

UPS sucks! Always late.
Go FedEx!!!

Opening at 11am is not very business friendly and has to cost them a lot of money. The counter people here are rude and UPS sucks overall.
I always ship USPS because it is govt. sponsored and much cheaper. The post guy comes everyday for pickup and drop off. Their internet site works great and all the packaging is free.

The bad reviews almost deterred me from coming here, but I did anyway. My experience was very pleasant. The employees were very personable, helpful, and professional. Very nice!

Yesterday, I went to to the UPS office to ship off a large box back to the sender in IL. Upon entering I stood in line and when my turn came I placed my box on the counter where a Troglodyte instructed me to go to one of the computer stations and start the process. I did what I was told to do logged on and hit print for the label. «No Label «I am not a computer whiz but I do know when the machine has issues.
Got back in line and waited. I told Troglodyte #1 the machine did not spit a label. She excused her self and said she would help me after the person line in front of me. Now I am behind 2 people who came in after I did. In comes Troglodyte #2 who #1 told to help me at the computer station. Restart the process, #2 kept insisting that I did not complete the form and hit «PRINT». I explained that I did that the first 3 times already. 4^th time with #2 next to me. HIT PRINT nothing. #2 shakes the Printer and out comes 4 labels. # 2 says oh here comes a bunch of labels. Walks away.
Get back in line, place my box on the counter. #1 expressionless and stoic proceeded to measure and weigh my box. «That will be $ 64.95 «I asked is that the cheapest way and was told by the sender it would be about $ 15. #1 said «maybe because they have an account with UPS, so do you want to send it» I wanted to say «no» and you can shove it where the sun does not shine. But I swallowed my pride and said yes. Gave #1 my credit card. #1 then asked me for my ID. Showed it to her and she said «THANK YOU». Took my receipt and left feeling exceptionally proud of myself for keeping my composure and not dropping any F– bombs. I must be maturing mom.
After the exceptional experience with Brown, I went to Unilocal and found out most everyone has a story about the UPS experience and I am the not special.

I rarely write reviews but my experience last night definitely warrants one. I get home from work yesterday and see I missed a very important package. That’s fine, I can just go pick it up right? Well not when UPS gives you the run around!
I went onto the website immediately and requested a same-​day pickup. They told me that I’d be able to pick up my package between 7:30 — 8:30. Great, that’s fine. Around 7:00 I get a call saying my driver is running late and actually won’t be in until 9. That was pretty annoying since I had a birthday party to get to but my friends and I planned it out where I could pick up the package and meet up with them shortly after.
After ALL that waiting, I get to the UPS facility at 9 AND IT’S CLOSED. Not only that, but closed for the entire weekend! So I waited all night long just to get worked over by their incompetent employees and when I arrived at the time I was told to arrive, I get ignored by the people walking around. I can even SEE my package but because they were closed I couldn’t pick up my package, which no one told me would be a problem and they said arriving at 9 would be FINE. This company is horrid.

This place get bad Unilocal for sure but people are always going to complain. Here is a tip. On the left hand side is a set of computers that puts the addresses in the bar code so all you have to so is put tha sicker on your package and have the counter people scan print and your gone.
If everyone knew this it would be more efficient and peoe wouldn’t complain so much.
I like the convenience and location close to my gym my vet and my target.

I’m not a hater.
I feel lucky to have this place so close to my place. It’s east to get in and out and the people there are always happy to help as long as you don’t give the. The Alamo attitude. They get it all day long I am sure and they have a long day with everyone’s most important stuff every day.
Take it easy and appreciate they are out neighbors and happy to have the convenience of then here. Did I forget anything … Oh yeah… Use the self serve computers on the left back area. It will save you so much time

How did this once reputable company fall so far?!? I have yet to have a good experience with UPS here in the East Bay.
I heard something loudly crash into my front door the Monday before Christmas. It scared me so much I jumped. I looked out the window and saw the UPS guy walking away. I opened the door and grabbed the package – a bottle of wine marked *fragile* with the he name of the vineyard clearly labeled.
I quickly grabbed my phone to take a discreet pic of the truck’s number in case the contents of my package were broken. I took the picture from inside my home from my front door – with the door barely cracked. I returned to my home office and someone started banging loudly on my front door. I looked out the window and it was the UPS guy. I did not open the door and he kept knocking and looking into my home’s front window. I finally said *what do you want* and he said he wanted to know why I took a picture. I told him to leave my property. He then said I was not allowed to take pictures – really? from my own property? not sure what country you live in crazy UPS guy – and he said he was calling security. OMG are you serious? He kept talking and would not leave so I told him I was calling the police if he did not leave. He then pretended to call *security* for several minutes from his truck.
I called UPS and gave them the run down of events. They apologized – but I have had it with this company.
I should not have to worry about my safety in my own home because of thug UPS drivers with a few screws loose. There are good people out of work. Try hiring them UPS. Or hire more woman. Every female driver I have ever encountered is pleasant and professional.

Ugh.
UPS does not technically deliver to PO Boxes. However, Amazon orders get approved for PO Boxes even if UPS is the initial shipping method. Once it reaches the local hub it usually gets transfered to usps and they deliver it to the PO Box.
Usually it works out ok, however twice I have had the displeasure of them claiming they «attempted» to deliver it to the p.o. but were unable to leave it there. So what do they do? Transfer it back to San Ramon, and try to figure out some street address to dump it at.
The first time was with my bf’s order. Where do they end up re-​routing it to? Out to Petaluma, where he lived a year or two as a toddler and has not been since! Couldn’t track down a more recent address? Not only that, but it is plain WRONG to just pick an UNCONFIRMED address– if you have not delivered to the customer there successfully in the last 6 months, you shouldn’t randomly dump merchandise at that location!
I thought I would at least be immune to this nonsense being I have had many shipments to my current address. I simply have it shipped to the p.o. box for convenience and safety for costly orders. So if nothing else surely my current address can be found. Well, for some reason they «attempted» to deliver it to the p.o. two towns over, on a government holiday, only to send it all the way back to San Ramon, and leave it on the porch of some stranger out there. UNACCEPTABLE, and ridiculous! Is this method worth the trouble to rectify these situations?

Always had a love and hate relationship with UPS but today just tops it very much to the Hate part… Expecting a package from the East coast that was sent with next day delivery extra fee paid blablah guarantee by 10;30am.NOTHING ARRIVES… check the website for tracking… states they tried delivering, customer not available, need to redeliver tomorrow. SERIOUSLY?
What a blatant LIE…
I dont know where the driver went but he sure as hell did not come to my house. I literally sat by my front door, window blinds up, watching like a hawk all morning. NOTHING, NO ONE CAME… No notice on my door, nothing, I didnt even see the UPS truck drive by! (I have a speedbump in front of our house so I usually see/​hear big trucks)…
How convenient, you are unable to call the actual service location, they funnel you into a mail phone line now… first lady I spoke to didnt get the point and failed to mark my request as URGENT… only the 2^nd time I called back did the other woman have the brains to do so. Within 5 minutes I received a call from the San Ramon location, and was promised a 2pm delivery… The guy did show up, but first I watched him walk around my complex with only a single package in his hand… he had the audacity to lie straight in my face that he does a round around and delivers things that way??? and about not leaving me a note earlier, he tried to blame it on the sticky part of the note they leave… I was tempted to tell him how he didnt ring the bell nor was he ever at my door, but he was such liar, I didn’t see the point… Karma will get this kid…

2 orders coming from Amazon via UPS this week. One was a day late, and they claimed they didn’t have my unit number for the one that was supposed to arrive today. These guys are incompetent. UPS=Undelivered Parcel Service, Unbelievably Poor Service, etc.
Brown is the color of…

You showed up late, left a note at my door, and made me spend my Friday night at your HQ 20 miles away to pick up my new TV.
And then you broke the screen.
F-​you, UPS. F-​you.