Mail House Plus of Castro Valley

Great customer service! I needed to ship three heave boxes to my son, who is serving in the US Marine Corps. Usually military bases have a PSC (Postal Service Center) which is associated with the US Postal Service. I personally don’t want to use the post office when I don’t have to. I came to Mail House Plus and the owner helped me find a local FEDEX shipper and use his phone to call my son and the shipper in North Carolina to set the whole deal up. Wait… there is MORE! The owner even helped me pack one of the boxes. He spent his time to help with all aspects of the shipping; from the use of his phone, finding the local location just off the base and the packing up of the box. I am very happy with the service and the cost of sending these items to my son.

So I do business selling on ebay every now and then and this is my go to spot for shipping supplies. I am limited on space for stocking supplies for shipping so its nice to have close by location to go to when in need! It could be a 6″ x 6″ x 6″ box, tape, peanuts, what have you they have it 9 times out of 10. They also offer notary service. One tip is to do your own drop off to USPS, UPS or FedEx to save some Cash as he does have a markup…

Me and my wife went here to drop off a camera rental. The guy will not give you a reception for dropping off a FedEx package. Got angry when we asked that we would like one so we have proof. He said in a annoyed voice that he does not get paid extra for FedEx pick ups. So we didn’t leave our package with him. Makes you wonder why he won’t give you one. Does he even give your packages to FedEx? Or does he take a few back to his car and take them home at the end of the night?

Vince was so accomodating recently when we needed my husband’s signature notarized. He came to the car so that my husband (who was sick) would not have to walk. I would highly recommend this business to others. This store offers many services and rents mailboxes. Vince delivers A+ service.

So, I try to think the best of people. But, I am having trouble here. I brought a shoe box in to be mailed back to the company from which I bought them. It weighed 3.0 pounds. On EVERY Fed-​Ex shipping calculator online the cost was around $ 11.00. However, here I was charged 21.00. That is almost 100% mark up. I probably will not be using this business again. Vince’s prices are too high.

The review from one Mr. Don P. is nothing but sour grapes.
I have known Vince, the owner of Mail House Plus since 15 years and he has to be a really smart businessman to still remain there and still going strong.
The definition of business in the simplest terms means selling a product to make a profit and most Castro Valley residents would go an extra mile to support local businesses instead of supporting the national corporates who have already seriously damaged our U.S. economy.
Has this Mr. Don P. anything to say about him challenging health insurance or other insurance companies who probably rip him off ten-​fold?
Will he challenge JC Penny or Macy’s that they overcharged him comparing to the manufacturer’s or supplier’s price?
He will never complain about the big fish corporates but bait and catch the smaller fish.
I will always support our own friendly local business people like Vince and this Mr. Don P. appears to support the crooked corporates instead of the local community. Shame on him.
Val Johnson
Castro Valley, CA

Charged me almost 400% the actual shipping for Fedex, and lied about it for 4 weeks as faulty computer programming-​overweight-​etc., until filed complaint with Fedex, then he settled with $ 40 back. A return of about 32%. Ready to go to court, but exhausted, I took it and cashed his check immediately.
Said he had to make a profit too.
Really?!
This is the place to go to for extraordinary shipping charges, but if you must use Fedex, go to Kinko’s, and save 300%. Better yet, use any UPS store. They’re even cheaper. Lesson learned.

I dropped off a fedex package here and tracked it of course. Mail House Plus didn’t have the package picked up by FedEx until THREE days later.
Three days!
REALLY?!
If you’re looking for fast, reliable service. This place is not it.

I’ve had a box at Mail House Plus for 5 years and the service has always been great. The proprietor, Vince, is always curteous and I have peace of mind knowing that my packages are not sitting on my porch in the rain.

Very friendly, helpful service. Needed a fast notary public service and faxing and Vince was fabulous. Thank you!!! Prices were fair, and we will definitely return for other office/​shipping services.

I had a fabulous experience at this store. The employee on site was very helpful and made me feel welcomed. He took care of all my shipping needs. Will definatley come back to this place for future shipping needs!!!

So expensive! I can’t even believe it!
I’m sticking to the extra drive to get to a real UPS store!