The UPS Store

DO NOT GO HERE! I just received the worst customer service ever. The employees are undertrained and I definitely got an «overworked and underpaid» feeling from their attitudes. Some of the things I would have rather done than come to this UPS: get a root canal, watch the movie «Gigli» on repeat for 24 hours, be in that awkward situation where you need to introduce an acquaintance to someone but can’t remember their name. Never coming here again.

I called and asked if I could send them an email with 2 attachments to print for me. They said sure. I came to pick it up and they charged me $ 2.50 for 2 prints. I asked why so much, I have fed ex print stuff for me all the time and they charge me .13.
She said «oh, well technically you would of used our computer station to print this, but it’s broken right now.» So… you charged me for computer use of a computer that I didn’t use? I’m not bitching about the $ 2.50, their customer service is horrible here. You guys suck!

Peaceful and quick. I needed 2 documents notarized, and was in and out in 5 minutes. Polite, courteous and air conditioned…

This place should shut its doors. They have no care about providing customer service. They will waste your time with no regard if you are unlucky enough to enter through their doors. Stay away.

Went to UPS this week and had to send out a package. Customer service was very helpful, as I do not typically send things out, except the occasional Christmas time package. This time, it what is an item to be sold via eBay. As it turns out, we became aware that the person purchasing from us was scamming us. Customer service representative Cora was very helpful! in fact she went beyond being helpful, even more helpful than when I called the main UPS headquarters. Cora has been extremely helpful in trying to locate our package and understanding our concerns, as well as understanding the fraud that we were victimized too. Her understanding, compassion, and service has been wonderful!

I received excellent service at this UPS store this morning. The lady was super helpful, she suggested me cheaper way to ship my large and fragile item, offerred me tape to pack the item. I am not a pro at shipping big items but she really did at oustanding job at guiding me while serving other customers. Take negative reviews here with grain of salt.

Business hours displayed on the door sat open at 8:30am –so it’s 8:39 and door still close and lights still not on. Lucky, a person who just happen to see me standing in front of the door mentioned this store does not open until 9am — she is speaking from past experience.
What a shame!

Whoever gave this place anything above 2 starts came in on a good day. I come here regularly to drop my rent off in a bin my landlord has set up & I absolutely dread coming here. The employees are like zombies & I spend about 30 – 45 minutes everytime I come in due to sluggish service I always receive. The worst part is, all I’m doing is dropping off a check. Hate this UPS. Hate it.

By far my least favorite place to print things. The staff is nice and friendly but prices are unreasonable. $ 2.50 computer usage fee to open and print a document. I’ve never had to deal with this charge at other businesses. I hope they change things.

This is my first time here, it seems that they do not keep up their schedule posted in the front which says 8 am and people are waiting outside in the cold
Amazing how people conduct business

The staff were nice. The service was quick. Prices were a little high for fax service, but I have no idea of this is the average cost or not. I have never paid for fax service before.

Super nice and helpful staff. I had an issue with printer setting while printing from the computer. The lady who was helping me was able to quickly figure it out and didn’t charge me for the extra time it took to fix the issue. Will come back if need to print again.

I’ve utilized this store’s Notary services a handful of times; often come in when there is quite a wait. This time – not much of a line, fortunately (think the before-​work crowd had dissipated)!
Cora is pleasant; but was taking phone calls nearly the whole time she was waiting on me (in her favor, I will say she did try to put one of the calls on hold) but then answered another, and was upset that she lost the first caller, until they called back?! I should not be privy to all of this, thank you very much!
I had called earlier in the am, got a message, so had to wait to get my Q. answered (as I was not there in person – as it should be)! Once I am there IN PERSON, I come before the calls. Apparently this cordless phone is the business #. So it took double the time it should have to wait on me – she also stopped to help the person at the register with something during (& unrelated to) my transaction. Is some training in order here?! – i.e. tell the co-​worker at the register you’ll help in just a minute, as you’re copying my 2-​page doc to send me on my way!
Also I didn’t feel confident that she was doing my paperwork correctly, as she was distracted by phone calls the entire time. She didn’t tell me why she was needing to copy a second form for me – I twice questioned the reason for doing so, when ignored the first time, I walked over to the copier where she was – & asked again! Once I got the 2^nd copy, I could see why (the first page didn’t have the stamp I expected), but had she just communicated that with me initially, it would have avoided that misunderstanding and frustration! Obviously, if I have to follow you to get an answer to a question, that is some pretty obvious negative feedback.
Business owner: please train your staff to give in-​person customers the benefit of their undivided attention & courtesy to begin with; leaving more time for to those callers to follow. This is just basic customer service respect.

The only UPS that’s open on Sunday’s! God bless for this. They also have really fast service. It really is in and out. Every time I’ve come here my business doesn’t take more than 5 minutes. Really thankful for this UPS location especially that I use it to ship all my books for school.

Sara and Jene are excellent employees. When I came in here there was a lot of customers so I assumed I would be here for a while. I was amazed how fast they processed everyone in a professional manner.

I walked into the store and got in line at 855am. I was third in line. It was finally my turn at about 934am. I told the female clerk I needed to do the livescan fingerprinting for my job. She said ok then asked the other people in line who had just a drop off. She helped 6 people before coming back to me. It was not 957am. It took her forever to type in my information. She then had trouble rolling my prints. After about 15 mins I said forget it and left. This was a horrible experience and horrible customer service.

Some People run busy lives on time schedules you would expect that they would honor the opening and closing time on the door. if it says 12pm to 4pm on Sundays it should be 12pm not 12:10pm

This UPS does get packed if you come at the rush hour times: Usually during lunch time and right before they are about to close.
This seems to be my «Go-​To» spot when I need to send packages out or mail anything. The prices of the packages are somewhat expensive to mail out but if you have a prepaid label it seems to make everything SO much better.
I had a great experience when coming to this facility and speaking to Jenee the sales Associate at the store. She was really welcoming and explained to me what I would need to do to send my items off and make sure it gets there on time. She gave me a reason to want to come back and keep dealing with this location
I would definitely come back to this location because of fantastic and fast service that was presented to me!
Thanks Jenee!

Ordered prints online to save me time due to me being disabled and having problems standing for Long periods of time. Well that failed. Two ladies both busy. One on a notoray the other helping a lady with really thinks papers that keeps jamming the copy machine lol. Well I needed two papers printed and one laminated. its feels that today is worse at the ups store the then usps store. I wonder if they have a copier. Now they are done they started helping every single person that came in to do a fax, help with packages, and print jobs and I counted about 7 people that got ahead of me now at least got a chair. Was told my job is in the computer but she doesn’t know how to print it. Then the lady that can she’s too busy helping everyone else. Well being disabled and being used to be skipped okay for ups to do. Last time I come here for my service or medical print out. I just came to get a good quality esa certificate print out and laminated. Now 10 customers has been helped ahead of me when I got here way I bean I got here at 11:20 am not its 12:23 pm and am still waiting for someone to go print it. Man am pissed am already disabled but treat me with some respect here.
Adding more am still here it’s 1:02pm

Great place to do LiveScan!
Called ahead to see if they do walk-​ins in on a Saturday and they said yes. Came in 10 mins later and was warmly greeted by Jenee! She is so sweet and thoughtful with the LiveScan procedure; explained to me what she had to do with my fingerprints, scanning each finger carefully. She also made sure that my request paper was filled out properly. The entire process took less than 15 minutes. Very memorable first Livescan experience! Would come here again if needed :)