Ulta Beauty

The two products that I tested and wanted, were not available. They do not place orders for you in the store so while standing there, I placed an online order and had to pay shipping. Not cool. Costumer service is meh in the sense that they looked forced to approach you. There are no (take home) samples and they made the sound of a possible return sound like a big deal. Maybe I’m just spoiled by too many years going to Sephora.

I am a loyal customer. This tome I stopped in with my 2 year old which I was carrying in my arms and not one single employee there would acknowledge me or walk with me in the store. Not one single person asked if they could help me. I tried stopping 2 people to see if they could help me and nobody helped me at all. I felt like I was being ostracized because I had my child with me. When I paid for my items The lady at the counter went and help someone else. I don’t think I’ll be going back to that store because of their very poor customer service!!!

Rating should be ZERO for zero customer service, if you aren’t the RIGHT demographic. I’ve been to this store several times with my daughter in law, a beautiful young thing who gets all the attention from the sales girls and I might get one of them asking if they can help me find something.
This time I came alone, as I needed some moisturizer and eye cream and I really did want someone to pester me and help me… well there was hardly anyone in the store who wasn’t a sales person but not one greeted me as I entered, nor said hello, no one asked if they could help me, no one even looked my way even when I was standing at the counter they were cleaning or straightening.
I wandered around, clearly lost, didn’t matter. I really did need help and looked at all sorts of products, but NO ONE WANTED TO HELP THE OLDER LADY… I’m not ancient either, just not 20!
I finally decided to forget the moisturizer and just get any eye cream… and I went up to the cash register counter where two girls were chatting to each other… ignoring me for two, three, four minutes… I passed the bottle back and forth between my hands, waiting for them to stop talking and serve me, when a third young one wandered up there and started talking also. that did it… I started to walk out, putting the item in front of them on the counter… then one of them sighed, waved me to the machine and deigned to take my $$$, all without asking me if I found what I needed, did I need help… never once talking to me at all, not thanking me for shopping there. not saying goodbye and have a nice day. not offering a special as I heard them offer to someone else purchasing the same item earlier…
ULTA you have lost me, lost everyone I can tell this story to. I have gotten my daughter in law products here, gift certificates, etc. but guess what, NEVER EVER AGAIN… YOU NEED TO KNOW HOW TO TREAT A WOMAN OVER 40’years old as a human being!

This Ulta is the best! Great customer service, they don’t follow you around but anytime I had a question an employee would appear like a genie ready to grant my questions with answers. I love a good coupon and had some serious need for a skincare and makeup overhaul. Everyone was helpful and no one was pushy, annoyed, or rushed. One gal even got the foundation I need from a box in the back.
Everyone that helped was great but the manager for prestige, I don’t remember her name, was THE BEST she actively listened to my needs then took me through the store showing me high and low price options.
I literally spent a few hours and some very pretty pennies but I can honestly say I am extremely happy with everything I purchased and the customer service. I know I will be a repeat customer.

This review is for the Brow Bar. I’ve been having Ellen, the Ulta arch specialist, wax my brows for the past few months. She is the best. She’s focused and takes pride in her job. I love how she applies makeup first to show how she’ll wax. She also applies coverup on the reddened skin before I leave, so I’m able to continue with my day without looking like a hot mess. I’d highly recommend checking out the brow bar.

I felt perhaps I had unjustly given Ulta a low rating – and considered that it is a new store and perhaps getting established might have caused some operational glitches. So (I made 2 prior negative reviews on Ulta) I called the manager, discussed my experiences, and was told to contact the salon manager in San Luis Obispo. In my prior review, I posted how I was unsure if their «multi-​tonal» coloring included more than 2 colors at a price of ~ $ 110. Quote given over the phone for cut and color: $ 289. When I first began my discussion with the salon manager, and mentioned I would be grateful to find a salon that is more reasonably priced than some in downtown SLO – she cut in saying «We are not a beauty school – if that is what you are thinking». (No…I am so entirely clueless I have no idea whom I am even calling… and…excellent way to let potential clients know what you think of their intelligence level). The last visit to Salon Lux on Court Street for the same services was only $ 200. Ulta’s lack of sophistication and their coffee-​shop-​waitress dialog — as well as their seeming inability to add their own prices up ($ 110 color + $ 37 cut… does not equal $ 289) stands out like a neon sign that says «One Star Service». I wanted to include the computer search which has a picture of their screen and says «No Stores Match Your Search Criteria» when you plug in 93 401 but could not post a picture here. Literally, you cannot do a computer search and get a connection for the SLO store. So sad… that is all I can say.

Great products for haircare and make up but I recently got a haircut at this location and it was not good, the stylist was very nice but left my hair uneven. Usually after a cut your hair feels fresh and healthier, but not this time.
Also, I must know why oh why do Ulta employees lurk around you when you are looking at products, it’s too much. It makes for an uncomfortable overspending experience.

I had made a online purchase and needed to exchange one item and decided to check out the store. I was immediately greeted by someone and it turned out to be the store manager.
She was very nice and directed me to what I needed and I decided to buy a couple extra items because it was such a pleasant shopping experience.
I will definitely be back again!

I was so excited to see an Ulta store come to San Luis but I’m not happy with the employees at this location. I’ve been in 4 times now and every time the employees are rude and make you uncomfortable. I understand you are a cosmetic supply store but having male employees that work for you wear make-​up that they have no idea how to apply is a put off. This makes for an awkward situation when you interact with one of them; when all you can focus on is how badly they applied the make– up in combination with too intense of eye shadow with bad lipstick! Either there are too many employees asking you if you need assistance which is a bother or there is no one insight to acknowledge you or offer assistance. No happy medium. The other day when I was in I was greeted, but no one was available to help aid me in what I was in search of. I found what I needed;then proceeded to check out. There was one cashier and a line extending out into the make-​up section by check out. Another associate arrived as soon as I was checking out but I had to go to the frustrated cashier that was all alone prior to the other girls arrival. This cashier had vibrant purple lipstick on which caught my attention. Upon talking to her she was short, snide, and disinterested in any conversation with me at all which her crappy attitude conveyed!!! An employee like this shouldn’t be cashing out customers put purple lipstick Brianna in back where her sour attitude won’t put off customers paying good money to fund her paycheck. What is up with the crappy employees here??? I’d rather go to Sephora at least their crappy employees pretend to be nice once you make eye contact and make normal exchanges of pleasantries. Customer service 101! Step up your game Ulta and please help your male employees learn how to apply make up that enhances their features rather then makes them cringe worthy eye sores!

I went in for my first professional hair coloring experience. (I am an DIY girl when it comes to my hair) I had previously tried to go platinum with unfortunate yellow spots and need some help. When I went into the the salon I was a fuzzy yellow ducking and left a beautiful platinum swan. Juliana did an amazing job. I went home and was scrolling through my emails when I saw one from ulta. I was excited on the high of having my hair done and to my sunrise I had received half off a first visit coupons. I checked the time stamp and it was literally 10 minutes after I checked out from my first visit. Being a cheap girl I called to see if they should honor the coupons after time of service and no… They can’t on salon visits… But… They will honor if for my next visit. I highly recommend the salon as they are very professional and willing to work with you to obtain the hair that you want at a price you can afford. And not to mention they are great with product recommendations and costumer service! Good job ulta!

If you want to have the most amazing eyebrows ever, go to Ellen. Her waxing is perfect and I guarantee you will feel at least 10 times more confident afterwards. I can’t recommend her enough.
Also, the music is awful. Of course that’s a matter of opinion (as is any review of anything), but I cannot stand being in there longer than it takes to get my eyebrows done. I don’t understand how the employees can stand it all day… I would rip my ears out.

Granted, this is the only ULTA store I’ve ever been to, but I definitely come here for all of my makeup/​beauty products. It is across town but its drugstore makeup prices are significantly lower than Places like CVS. It tends to be difficult, however, to get a hold of staff members, as they are constantly restocking and rearranging the store. When I do get ahold of them they are beyond helpful, I always ask for a second opinion on makeup products and looks. Most of them are knowledgeable about the brands there, whether it’s Urban Decay or Maybelline.

If you are in need of hair stuff, this is a great place. Isle and isle of hair care. Salon in the back too. They have basically any beauty care item you need (just might not have the brand you want). Lots of low end make up, like cover girl, revlon, etc. (kind of like going to the beauty/​makeup section in target)
They carry about ¼ of the brands that you can find at Sephora.
I like this store though and will definitely be coming here for my beauty needs. But there are still things I’ll have to go to sephora for.
Free parking right by the store! Bonus!

If you want perfect eyebrows go see Ellen! She’s amazing and will actually demonstrate how to fill in your brows and give you the perfect shape that will suit you!
Very nice selection of products. It was a bit overwhelming my first time there but the customer service was great and will help you find everything you need. This will probably become my go-​to for beauty products since I live so close but sephora will always be my number 1!

Just go to Sephora to save yourself the frustration. Most of the employees are beyond rude and unwilling to help you. I was excited because this location just opened, but my two visits thus far have left me regretful of making the drive down. Waste of time. The Sephora downtown reigns in customer service.

I went to Ulta to get my eyebrows done, and let me tell you, Ellen was amazing!!! She was professional, kind, and takes the art seriously. Will be back for sure!

I think it’s beautiful, and their customer service is amazing! I think people complaining after its been open for 1 day should find a different hobby. Give them a break, the girls are all so sweet and so welcoming. I’ll defenitely be coming back:)

Visited the salon on Saturday during their soft opening. Was a walk-​in looking for an up-​do formal style for a wedding. Not only were they able to squeeze me in and get me out in a timely manner, Juliana did the perfect simple up-​do I was looking for! Wonderful service, wonderful job. Would highly recommend the salon at Ulta.

I visited this store a day after there opening. First of all they don’t offer any samples of any products. Second they had an ad of Dermalogica products, «Free gift with a $ 40 purchase» when I got to pay they said they got the wrong product shipped. What?! Overall I think Sephora is way better!

Got excited when I saw the ULTA logo and colors! Waited for it to open up and went in to check it out. This Ulta is not as nice as other Ultas I’ve been in. Definitely a bit on the smaller side, which makes everything seem all crammed together. I probably won’t go out of my way to come to this Ulta because I can get most of my stuff online or at other stores.